Never ever have I been asked to move so they can mop where I am standing to order. Not only is this rude it is dangerous. All the chair are up on the tables or on the stools on wall. So are we not allowed to eat inside. Place was busy and very unwelcoming with no where to sit. They are out of my toppings Not a very happy customer man could got give change and cussed us for trying to pay the correct change.and it wasn’t even seven pm
Atmosphere: 1
Jessica Smith
Went in placed my order everything was a fine. About an hour after I get home I realize one of my earrings is missing. These earrings are special and belonged to my Granny. I call the restaurant to see if anyone had found it. The person picked up the phone, said nothing and set it down. I could hear him moving around. After a few minutes I hung up and called back only to realize the phone likely had a cradle and was not put back. I kept trying every few minutes or so thinking the employee would eventually realize and put it back. I called 16 times in one hour which is a bit excessive I know, but again these earrings are special. The phone line kept saying it was busy the entire time. Thankfully as I'm getting ready to leave to head back, my husband finds the earring next to the car tire, so crisis averted and gas saved.
I understand it can get busy, I work customer service as well, but being busy is not an excuse to keep the phone off the cradle for over an hour. What if it was another store trying to call? Or another employee? Or literally anyone else that had a different/worse problem than mine?
Please don't write up this employee, but use it as a teaching opportunity on how to better multi-task.
Atmosphere: 3
Food: 4
Service: 3
Ryan Binnicker
Only 1 worker at night. Common Takes forever
Atmosphere: 5
Food: 5
Service: 2
Ann Dixon
This was a horrible salad. It tasted it more like an onion salad. There were no tomatoes and on the receipt they claim that they put six slices of tomato and then they had that they put eight slices of cheese and it was really little two little slices provolone cheese The bowl was so little Eight slices of cheese wouldn’t even fit in that bowl
Charles Bell
Super slow will go to different one time.
Atmosphere: 1
Food: 2
Service: 1
Diana Crompton
The workers are just rude. Ignore you and make you wait so they can talk and talk to you very disrespectfully.
Atmosphere: 1
Food: 2
Service: 1
Scarlett Jackson
Worst sub I've had from subway. There was like 3 pieces of ham, hardly no Jalapeños when I ordered extra as well as black olives. Also, the bread tasted like it was 5 days old. I usually go to the one on 15th where they are legit the best, but I was by this one. I won't be back to this one. ??
Atmosphere: 1
Food: 1
Service: 3
Latashia H
Customer service could be better at this location. The greeting was not given. The person behind me must be a regular because they was greeted and with a smile and asked what would they like today. Before I did this review. I wanted to be for sure I wasn't maybe over exaggerating about how I was being treated as a customer. I let her take the person behind me and I ordered after them. Sure enough I experienced the snobby quick little attitude again. Then to come home and unwrap my sub to hard bread and the cookies was not fresh very hard and considering this location just open at 9 a.m. To the lady that was working. Treat "All" customers with respect especially when they are giving you respect. Myself as well as others like to spend money where we are appreciated and greeted with kindness. I understand some days may not be good but when you step foot into your choice of workplace. Customer service and the quality of your food should be top priority to your customers and I took you to be the manager which makes it even worse. I've only visit this location twice. There will definitely not be a third time.
Atmosphere: 1
Food: 1
Service: 1
Kimberly Napolitano
I ordered my sub online when I got it home and opened it, half of the sub was just laying in the bag unwrapped . The other half was very loosely wrapped. I ordered a Cinnabon, and it was terrible. It chewed like rubber and tasted awful. There was no inner white paper like usual and not any napkins.
Food: 4
Roger Whitton
Worst subs I've every gotten from Subway. Nothing was right on my 2 subs except for the bread and meat. I did an on-line order. Walked in and sat down because I knew my order wasn't ready yet. The lady behind the counter asked if I had on line order, I said yes and she said rather rudely, it won't be ready til 1:25p. 1:10p when I sat down. Then the 3 employees proceeded to total destroy the customer that was there when I arrived. Thank goodness he had left and didn't have to hear the horrible things they were saying about him. All I can say is I won't be back to that Subway ever. I usually go to Firehouse but Subway had BOGO.
This subway is horrible. I would never recommend it to anyone. Rude and unprofessional.
Atmosphere: 1
Food: 1
Service: 1
Debbie Forand
Food was fine but the customer service today was absolutely horrible. If you don't want to deal with people get out of a job that requires customer service. Oh and he seemed upset that I asked about any tea. No unsweetened or sweet.
Atmosphere: 1
Food: 4
Service: 1
Sidney Caro
Absolutely the worst. Went through drive thru and someone said be right with you and I waited 20mins… and no answer. I yelled and I called the store. I’m very patient but not a single customer inside so why can’t you answer the drive thru. 3 people working and no answer. I’m beyond frustrated
Marianne Alvarez
Horrible experience at this location. My friend and I went by last night, 07/07/24 at around 8:50pm, mind you this store closes at 10pm. We got there and there were 2 employees taking care of 3 customers before us, when they finally finished with those customers, the employees went to the back and didn’t acknowledge neither us and another customer that had walked in. We waited for a few mins and neither employee came back. My friend called out for them and they ignored us so she did it again and one of them came, we don’t know his name but he said it was going to take a while because they needed to clean in the back. She asked how long would it take and he said he didn’t know and walked away again. At this point the other customer walked out and another came in(doordash delivery guy). My friend called out again for the employees and the guy came back giving attitude saying they were close. It was like 9:05pm at this point. He told us to get out and locked the doors. This was a horrible experience, those employees should be fired. Why work at a place if you are so miserable!?
Atmosphere: 1
Food: 1
Service: 1
Clayten Holley
Frank is excellent! His customer service is impeccable and he truly does his very best in his work. He made me an excellent sub exactly how I wanted it while also being efficient. Portions were great with fair pricing. The restaurant appeared to be clean and well maintained. I am very pleased with my experience here and will definitely be coming back for more! Thank you again Frank! You are awesome!
Never ever have I been asked to move so they can mop where I am standing to order. Not only is this rude it is dangerous. All the chair are up on the tables or on the stools on wall. So are we not allowed to eat inside. Place was busy and very unwelcoming with no where to sit. They are out of my toppings Not a very happy customer man could got give change and cussed us for trying to pay the correct change.and it wasn’t even seven pm
Atmosphere: 1
Went in placed my order everything was a fine. About an hour after I get home I realize one of my earrings is missing. These earrings are special and belonged to my Granny. I call the restaurant to see if anyone had found it. The person picked up the phone, said nothing and set it down. I could hear him moving around. After a few minutes I hung up and called back only to realize the phone likely had a cradle and was not put back. I kept trying every few minutes or so thinking the employee would eventually realize and put it back. I called 16 times in one hour which is a bit excessive I know, but again these earrings are special. The phone line kept saying it was busy the entire time. Thankfully as I'm getting ready to leave to head back, my husband finds the earring next to the car tire, so crisis averted and gas saved.
I understand it can get busy, I work customer service as well, but being busy is not an excuse to keep the phone off the cradle for over an hour. What if it was another store trying to call? Or another employee? Or literally anyone else that had a different/worse problem than mine?
Please don't write up this employee, but use it as a teaching opportunity on how to better multi-task.
Atmosphere: 3
Food: 4
Service: 3
Only 1 worker at night. Common
Takes forever
Atmosphere: 5
Food: 5
Service: 2
This was a horrible salad. It tasted it more like an onion salad. There were no tomatoes and on the receipt they claim that they put six slices of tomato and then they had that they put eight slices of cheese and it was really little two little slices provolone cheese The bowl was so little Eight slices of cheese wouldn’t even fit in that bowl
Super slow will go to different one time.
Atmosphere: 1
Food: 2
Service: 1
The workers are just rude. Ignore you and make you wait so they can talk and talk to you very disrespectfully.
Atmosphere: 1
Food: 2
Service: 1
Worst sub I've had from subway. There was like 3 pieces of ham, hardly no Jalapeños when I ordered extra as well as black olives. Also, the bread tasted like it was 5 days old. I usually go to the one on 15th where they are legit the best, but I was by this one. I won't be back to this one. ??
Atmosphere: 1
Food: 1
Service: 3
Customer service could be better at this location. The greeting was not given. The person behind me must be a regular because they was greeted and with a smile and asked what would they like today. Before I did this review. I wanted to be for sure I wasn't maybe over exaggerating about how I was being treated as a customer. I let her take the person behind me and I ordered after them. Sure enough I experienced the snobby quick little attitude again. Then to come home and unwrap my sub to hard bread and the cookies was not fresh very hard and considering this location just open at 9 a.m. To the lady that was working. Treat "All" customers with respect especially when they are giving you respect. Myself as well as others like to spend money where we are appreciated and greeted with kindness. I understand some days may not be good but when you step foot into your choice of workplace. Customer service and the quality of your food should be top priority to your customers and I took you to be the manager which makes it even worse. I've only visit this location twice. There will definitely not be a third time.
Atmosphere: 1
Food: 1
Service: 1
I ordered my sub online when I got it home and opened it, half of the sub was just laying in the bag unwrapped . The other half was very loosely wrapped. I ordered a Cinnabon, and it was terrible. It chewed like rubber and tasted awful. There was no inner white paper like usual and not any napkins.
Food: 4
Worst subs I've every gotten from Subway. Nothing was right on my 2 subs except for the bread and meat. I did an on-line order. Walked in and sat down because I knew my order wasn't ready yet. The lady behind the counter asked if I had on line order, I said yes and she said rather rudely, it won't be ready til 1:25p. 1:10p when I sat down. Then the 3 employees proceeded to total destroy the customer that was there when I arrived. Thank goodness he had left and didn't have to hear the horrible things they were saying about him. All I can say is I won't be back to that Subway ever. I usually go to Firehouse but Subway had BOGO.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This subway is horrible. I would never recommend it to anyone. Rude and unprofessional.
Atmosphere: 1
Food: 1
Service: 1
Food was fine but the customer service today was absolutely horrible.
If you don't want to deal with people get out of a job that requires customer service. Oh and he seemed upset that I asked about any tea. No unsweetened or sweet.
Atmosphere: 1
Food: 4
Service: 1
Absolutely the worst. Went through drive thru and someone said be right with you and I waited 20mins… and no answer. I yelled and I called the store. I’m very patient but not a single customer inside so why can’t you answer the drive thru. 3 people working and no answer. I’m beyond frustrated
Horrible experience at this location. My friend and I went by last night, 07/07/24 at around 8:50pm, mind you this store closes at 10pm. We got there and there were 2 employees taking care of 3 customers before us, when they finally finished with those customers, the employees went to the back and didn’t acknowledge neither us and another customer that had walked in. We waited for a few mins and neither employee came back. My friend called out for them and they ignored us so she did it again and one of them came, we don’t know his name but he said it was going to take a while because they needed to clean in the back. She asked how long would it take and he said he didn’t know and walked away again. At this point the other customer walked out and another came in(doordash delivery guy). My friend called out again for the employees and the guy came back giving attitude saying they were close. It was like 9:05pm at this point. He told us to get out and locked the doors. This was a horrible experience, those employees should be fired. Why work at a place if you are so miserable!?
Atmosphere: 1
Food: 1
Service: 1
Frank is excellent! His customer service is impeccable and he truly does his very best in his work. He made me an excellent sub exactly how I wanted it while also being efficient. Portions were great with fair pricing. The restaurant appeared to be clean and well maintained. I am very pleased with my experience here and will definitely be coming back for more! Thank you again Frank! You are awesome!
Atmosphere: 5
Food: 5
Service: 5
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