I placed an order on the app but then my daughter decided she wanted dessert after I placed the order. So when I went in to get my already ordered food I asked to place an extra order after waiting about 10 mins for an employee to even acknowledge me. I was told they don't take counter orders and was told to place my order at the kiosk. I get home with my food and realize they didn't give me any of the sauces I requested on the app nor did they give me any utensils to eat my food or napkins to wipe my face off with. Possibly the worst taco bell I have ever been to. As a fast food worker myself I was not even slightly impressed with the customer service or the quality of the food that was served.
Phillips
VERY RUDE
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nachos
Anna Smolinski
Just had to make a review to say drive thru employee, Latravis, had the best personality and amazing worker! Keep it up!
Atmosphere: 5
Food: 5
Service: 5
Christy Ezekiel
I love it! Prices are getting higher.
Atmosphere: 5
Food: 5
Service: 5
Sarah Brenden
I was there when this person who claims she had to wait for 15 minutes to get her food cause the employee was blocking the other kiosk 4 weeks ago which was not the case the customer the employee was helping needed things added so it did take longer however the other kiosk in her photo CLEARLY shows it was not blocked at all. This individual was already being very difficult towards the employees and got angry because she couldn't use the counter to order when they have told her numerous times they aren't supposed to be using the counter at all and are required to use the kiosks for customer assistance. It is a new policy. This person is and was rude the entire time because she did not want to stand next to the other customer. But after dealing with this negative individual everything went smoothly and the staff were very helpful . I believe her name was angel. Way to go for keeping your cool dealing with that impossible customer. Here is the attached review that is completely false.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quesadilla
Mr. B.
Doesn't matter if you have a mobile order.... Super slow.
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Quesadilla
Sheri Cardin
Ordered ahead on the app. After waiting in drive thru, and again around front I finally got my food. Only for it to be Luke warm and soggy Doritos Taco Supreme. I keep telling myself that I will not frequent this location at night cause there is always a long wait in the PM, but I still do cause of the convenience.
Atmosphere: 2
Food: 2
Service: 2
Murry Turbeville
I stood there for 10-15 minutes before anyone decided to wait on me.
Atmosphere: 2
Food: 4
Service: 2
Ban Mai
Staff member blocked both narrowly placed kiosks helping 1 x customer for like 15 minutes. This location does not offer at the counter ordering, so we were forced to wait to order. Really bad service on 15 January, at about 4 p.m. photo shown is of the second customer where staff block both kiosks in order to help.
Atmosphere: 1
Food: 4
Service: 1
Raymond Small
I received the neatest packed Luxe cravings box ever. Very tidy
13 Jan ‘25 1:25 pm restaurant was clean, bathroom was clean, food was hot and delicious. Honestly the best Taco Bell food I’ve ever had. Employees were working hard and they were friendly.
Atmosphere: 5
Food: 5
Service: 5
Katie Morgan
Absolutely ridiculous to serve the food I was just served. And even when you think they couldn't mess up a drink.. i purchased 2 large starrys.. but alas they were nothing but carbonation. Tried to call to let them know maybe they should change it out, I was hung up on. Ugh.. I don't like to leave ugly reviews. But I work very hard for my money. And this isn't the first time.
Atmosphere: 1
Food: 1
Service: 1
Wayland Tadlock
This has to be the worst taco bell in bay county. The service is slow if not nonexistent. A 20+ minute wait isn't fast food.
Kid-friendliness: Your hungry children will wait 20 minutes for food and longer yet for drinks.
Atmosphere: 2
Food: 2
Service: 1
shayne white
Food is pretty well typical but you might as well go prepare it yourself if you're expecting what you paid for
Atmosphere: 1
Food: 3
Service: 1
Karla Wilson
The staff came out into the lobby to place my order on the kiosk instead of just placing it on the register 😑 If I had wanted to bother with a kiosk I would have
I placed an order on the app but then my daughter decided she wanted dessert after I placed the order. So when I went in to get my already ordered food I asked to place an extra order after waiting about 10 mins for an employee to even acknowledge me. I was told they don't take counter orders and was told to place my order at the kiosk. I get home with my food and realize they didn't give me any of the sauces I requested on the app nor did they give me any utensils to eat my food or napkins to wipe my face off with. Possibly the worst taco bell I have ever been to. As a fast food worker myself I was not even slightly impressed with the customer service or the quality of the food that was served.
VERY RUDE
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nachos
Just had to make a review to say drive thru employee, Latravis, had the best personality and amazing worker! Keep it up!
Atmosphere: 5
Food: 5
Service: 5
I love it! Prices are getting higher.
Atmosphere: 5
Food: 5
Service: 5
I was there when this person who claims she had to wait for 15 minutes to get her food cause the employee was blocking the other kiosk 4 weeks ago which was not the case the customer the employee was helping needed things added so it did take longer however the other kiosk in her photo CLEARLY shows it was not blocked at all. This individual was already being very difficult towards the employees and got angry because she couldn't use the counter to order when they have told her numerous times they aren't supposed to be using the counter at all and are required to use the kiosks for customer assistance. It is a new policy. This person is and was rude the entire time because she did not want to stand next to the other customer. But after dealing with this negative individual everything went smoothly and the staff were very helpful . I believe her name was angel. Way to go for keeping your cool dealing with that impossible customer. Here is the attached review that is completely false.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quesadilla
Doesn't matter if you have a mobile order.... Super slow.
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Quesadilla
Ordered ahead on the app. After waiting in drive thru, and again around front I finally got my food. Only for it to be Luke warm and soggy Doritos Taco Supreme. I keep telling myself that I will not frequent this location at night cause there is always a long wait in the PM, but I still do cause of the convenience.
Atmosphere: 2
Food: 2
Service: 2
I stood there for 10-15 minutes before anyone decided to wait on me.
Atmosphere: 2
Food: 4
Service: 2
Staff member blocked both narrowly placed kiosks helping 1 x customer for like 15 minutes. This location does not offer at the counter ordering, so we were forced to wait to order. Really bad service on 15 January, at about 4 p.m. photo shown is of the second customer where staff block both kiosks in order to help.
Atmosphere: 1
Food: 4
Service: 1
I received the neatest packed Luxe cravings box ever. Very tidy
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
13 Jan ‘25 1:25 pm restaurant was clean, bathroom was clean, food was hot and delicious. Honestly the best Taco Bell food I’ve ever had. Employees were working hard and they were friendly.
Atmosphere: 5
Food: 5
Service: 5
Absolutely ridiculous to serve the food I was just served. And even when you think they couldn't mess up a drink.. i purchased 2 large starrys.. but alas they were nothing but carbonation. Tried to call to let them know maybe they should change it out, I was hung up on. Ugh.. I don't like to leave ugly reviews. But I work very hard for my money. And this isn't the first time.
Atmosphere: 1
Food: 1
Service: 1
This has to be the worst taco bell in bay county. The service is slow if not nonexistent. A 20+ minute wait isn't fast food.
Kid-friendliness: Your hungry children will wait 20 minutes for food and longer yet for drinks.
Atmosphere: 2
Food: 2
Service: 1
Food is pretty well typical but you might as well go prepare it yourself if you're expecting what you paid for
Atmosphere: 1
Food: 3
Service: 1
The staff came out into the lobby to place my order on the kiosk instead of just placing it on the register 😑
If I had wanted to bother with a kiosk I would have
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