Charleys Cheesesteaks and Wings

TERRIBLE ‼️ Charlie's in an effort to save money no longer uses the red seasoning salt (per Countryside mall inside location). They are now only using generic salt and pepper, which takes away the original Phillies cheesesteak that we have all grown to love and enjoy. Prices have been raised and yet quality and taste have gone down. To further prove they no longer care about offering good service, when you call their corporate office number you get voicemail upon voicemail upon voicemail. No one EVER picks up‼️ I can no longer recommend this place nor will I ever be going again. They have lost a 20 year customer that has been going to Charlie's on a monthly basis. TERRIBLE 💔🤮😢

Denise and I have been there several times and really enjoy their food The people inside the Monroe store are exceptionally nice helpful, and caring Thanks for all you do

Visited the North Versailles location. Staff was pleasant, store was very clean, and our order was ready by the time we got our drinks. The food was delicious. Thank you.

have great experience every time

This place is a fraud. I ordered on their app back in February. Went to pick up at store and it was closing. Why would you still accept online orders if you are closing ??? Corporate knows about this situation yet they still have not refunded my money and now do not even answer my emails back and now we are in May. Why would I support a company who treats their customers that way. Piss poor customer service.

Ate at the Aurora, CO location in Southlands on the 23rd of April. Half way through my sandwich I bit into something hard. It was a piece of sky blue plastic that appears to have been chopped up into my chicken Philly meat. Has numbers on it. Tried to reach out to corporate, was given an auto reply message to give them three business days to respond. Today is 5/4/25 and I have heard absolutely NOTHING back.

Always Great Customer Service at this location Daniel and Luis were Great always get my food Right 5⭐️⭐️⭐️⭐️⭐️from me.

Atmosphere: 5

Food: 5

Service: 5

5 star

Atmosphere: 5

Food: 5

Service: 5

So good !!

I ordered delivery from them. After waiting almost an hour and a half, they canceled my order. They did not refund me my payment. When I tried calling the store, they hung up on me. I finally had to dispute the charge through the credit card company.

Tisanya was very friendly unhelpful it was my first time stepping foot in the establishment. I’ve eaten here before when my friends brought me cheesecake. I ordered the kimchi cheesesteak and she was very knowledgeable about the products very clean atmosphere highly recommend

Atmosphere: 5

Food: 5

Service: 5

Very nice very clean very friendly helpful. I got my food quick and I appreciate that cause I was in a rush five stars for me.

Atmosphere: 5

Food: 5

Service: 5

Terrible customer service and not so friendly staff.

Ordered and my food was out within minutes. Fresh and tasty. Definitely coming back soon

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Philly

Worker are very nice and friendly really good food I love this place

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Classic Cheesesteak