Enjoing this capushino and excelent service and quality thanks guys
Atmosphere: 5
Food: 5
Service: 5
Briana P.
Aaron & Vanna (probably spelled it wrong), made this mornings dunkin run and the start to my day so nice! They both had such uplifting attitudes and we're fun to briefly talk too! Give these two a raise :)
Atmosphere: 4
Food: 4
Service: 5
Lori Smith
Visited: Today around 1:30 PM
I’m not even rating this place based on the food — this review is 100% about the customer service. The young man who helped me today (around 1:30 PM) was clearly new, still learning the system, and a little slower… but honestly? He was one of the sweetest, most genuine humans I’ve come across in a long time.
He kept apologizing for the delay, but there was absolutely nothing to apologize for. His kindness, patience, and overall attitude were so refreshing. I was already in a good mood, but he made my day even better. If he keeps that same energy, he’s definitely going places.
It’s rare to see customer service like that anymore. I left with a smile because of HIM. Amazing job — I hope he sees this and knows he did great. 💗☕✨
Atmosphere: 4
Food: 4
Service: 5
G M
This Dunkin is extremely hit or miss by a long shot. Manager needs to reset with all new employees. In past visits I have witnessed employees drop stainless kettle in trash cans and pull it right back out and put it to use without cleaning. Bathroom is DISGUSTING, and didn’t have hand soap in the men’s room. (Not sure how the male staff wash hands) Having to take my daughter in to use the potty one morning was a shameful experience for us due to the nature of basic cleanliness. The staff is largely disorganized, often arguing with each other.
I keep coming back out of convince due to location. Foolish me.
Today they had NO hot coffee at either station and I watched them give me a Decaf instead of regular. In the same instance they poured my HOT coffee into an iced coffee cup and tried to put an iced coffee cup lid on the plastic cup as it wilted from the heat. When I asked “what are you doing!?” the employee said they don’t have lids for hot coffee. I told him to just give me the coffee in a hot cup. This is beyond disorganized for the morning rush. Anyone who got regular coffee today 11/12 between 7:30-8:00 all got decaf. I can’t believe I was in line, in the store waiting that long for a hot coffee. Insane. No employees here showed any hustle, urgency or even basic attentiveness of low level customer service.
Atmosphere: 1
Food: 3
Service: 1
Phil Bell
This Duncan is at a very convenient location for me to have breakfast and a little quiet time. The staff are very friendly and very quick with their service.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Bacon Egg and Cheese
Thank Ful
Love this one. Order always right. I do request liquid sugar because the granulated sugar pools at the bottom of the cup as I purchase iced coffee or Lates. If you request them to please shake or stir it before handing it to you they will. I feel asking for liquid sugar negates the issue. Very sweet.
Atmosphere: 5
Food: 5
Service: 5
shari see
Brooke is absolutely Amazing ! She is a hard worker , polite and makes sure her customers are taken care of. Keep up the good Work
Atmosphere: 5
Food: 5
Service: 5
Alex J
The only Dunkin around where my online orders are always ready in a few minutes, the drive thru is efficient, I actually get what I order, and the food is good. Oh, and they actually put the cream cheese on the bagel.
I haven't been to a Dunkin that has been this quick in a long time! at the drive-thru window I was greeted with a professional man with a cast and he made my day! Don't let his disability fool you this man is all gas and no brakes if you get what I mean. If I lived near here I would come here everyday for the speedy service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese
A G
Typical Duncan
Atmosphere: 5
Food: 5
Service: 5
K D
This was the cleanest, fastest, best Dunkin we have ever been to. The friendliness of the staff was so refreshing, especially since now a days, most fast food places, customer service tends to not even exist. We were helped by Vannah & she made my kids drinks extra special for them, as well as made our drinks perfectly & made sure we got all our promotions.
Atmosphere: 5
Food: 5
Service: 5
brian peckham
They were very quick for delivery order pickup and they were very inviting with their conversation we had. Great job!
Atmosphere: 5
Food: 5
Service: 5
Matthew Weddleton
Mobile order is the way to go here. Busy location. Order is always correct and coffee is good. Never had an issue.
Great staff and quick service
Atmosphere: 4
Food: 5
Service: 5
Great service and big smiles.
Atmosphere: 5
Food: 5
Service: 5
Enjoing this capushino and excelent service and quality thanks guys
Atmosphere: 5
Food: 5
Service: 5
Aaron & Vanna (probably spelled it wrong), made this mornings dunkin run and the start to my day so nice! They both had such uplifting attitudes and we're fun to briefly talk too! Give these two a raise :)
Atmosphere: 4
Food: 4
Service: 5
Visited: Today around 1:30 PM
I’m not even rating this place based on the food — this review is 100% about the customer service. The young man who helped me today (around 1:30 PM) was clearly new, still learning the system, and a little slower… but honestly? He was one of the sweetest, most genuine humans I’ve come across in a long time.
He kept apologizing for the delay, but there was absolutely nothing to apologize for. His kindness, patience, and overall attitude were so refreshing. I was already in a good mood, but he made my day even better. If he keeps that same energy, he’s definitely going places.
It’s rare to see customer service like that anymore. I left with a smile because of HIM.
Amazing job — I hope he sees this and knows he did great. 💗☕✨
Atmosphere: 4
Food: 4
Service: 5
This Dunkin is extremely hit or miss by a long shot. Manager needs to reset with all new employees. In past visits I have witnessed employees drop stainless kettle in trash cans and pull it right back out and put it to use without cleaning. Bathroom is DISGUSTING, and didn’t have hand soap in the men’s room. (Not sure how the male staff wash hands) Having to take my daughter in to use the potty one morning was a shameful experience for us due to the nature of basic cleanliness. The staff is largely disorganized, often arguing with each other.
I keep coming back out of convince due to location. Foolish me.
Today they had NO hot coffee at either station and I watched them give me a Decaf instead of regular. In the same instance they poured my HOT coffee into an iced coffee cup and tried to put an iced coffee cup lid on the plastic cup as it wilted from the heat. When I asked “what are you doing!?” the employee said they don’t have lids for hot coffee. I told him to just give me the coffee in a hot cup. This is beyond disorganized for the morning rush. Anyone who got regular coffee today 11/12 between 7:30-8:00 all got decaf. I can’t believe I was in line, in the store waiting that long for a hot coffee. Insane. No employees here showed any hustle, urgency or even basic attentiveness of low level customer service.
Atmosphere: 1
Food: 3
Service: 1
This Duncan is at a very convenient location for me to have breakfast and a little quiet time. The staff are very friendly and very quick with their service.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Bacon Egg and Cheese
Love this one. Order always right. I do request liquid sugar because the granulated sugar pools at the bottom of the cup as I purchase iced coffee or Lates. If you request them to please shake or stir it before handing it to you they will. I feel asking for liquid sugar negates the issue. Very sweet.
Atmosphere: 5
Food: 5
Service: 5
Brooke is absolutely Amazing ! She is a hard worker , polite and makes sure her customers are taken care of. Keep up the good Work
Atmosphere: 5
Food: 5
Service: 5
The only Dunkin around where my online orders are always ready in a few minutes, the drive thru is efficient, I actually get what I order, and the food is good. Oh, and they actually put the cream cheese on the bagel.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I haven't been to a Dunkin that has been this quick in a long time! at the drive-thru window I was greeted with a professional man with a cast and he made my day! Don't let his disability fool you this man is all gas and no brakes if you get what I mean. If I lived near here I would come here everyday for the speedy service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese
Typical Duncan
Atmosphere: 5
Food: 5
Service: 5
This was the cleanest, fastest, best Dunkin we have ever been to. The friendliness of the staff was so refreshing, especially since now a days, most fast food places, customer service tends to not even exist. We were helped by Vannah & she made my kids drinks extra special for them, as well as made our drinks perfectly & made sure we got all our promotions.
Atmosphere: 5
Food: 5
Service: 5
They were very quick for delivery order pickup and they were very inviting with their conversation we had. Great job!
Atmosphere: 5
Food: 5
Service: 5
Mobile order is the way to go here. Busy location. Order is always correct and coffee is good. Never had an issue.
Atmosphere: 5
Food: 5
Service: 5
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