The single worst service experience I have ever had. I went during a promotion and put in an online order. From what the staff was saying, they were not informed this deal would be going ok so they were ill prepared - not enough prep, not enough staff. And I could get over that part. The issue was with how the workers were handling it. They were not letting people know that they were running out of ingredients. Instead of telling us that they had run out of protein or rice or whatever, they just stood there standing around. And they were not working tickets in the order that they came in. Instead, the skinny blonde with glasses was taking them and putting them in a big pile and mixing it up and choosing them randomly. No joke, that’s how he selected them. He even made a joke, saying “I wonder who is going to be next?” and closing his eyes, mixing up the pile, and picking one up. So people who came in 45 minutes AFTER ME were getting their food before me. It took almost an hour and a half to get my food, and then even when I did, I didnt get the queso I paid extra for or half my toppings. They didn’t bother to let us know they were out of rice and weren’t going to bother to season the rice like usual, so all I got was white rice, which I didn’t know until I went to eat it. I basically got a bowl of white rice and a scoop of chicken. The burrito didn’t have the extra protein I paid for, and was the smallest burrito I’ve ever gotten anywhere. So disappointed in the subpar food, but more in the service we received.
Atmosphere: 1
Food: 2
Service: 1
Matt Mann
I picked up a togo lunch today and everything was great! The food was fresh and the staff were friendly. It was obvious that they were extremely busy but the staff was doing an excellent job.
Atmosphere: 5
Food: 5
Service: 5
Jasmine Sharpe
Horrible horrible horrible. Small portions, hard rice, sloppy, and missing ingredients. The workers here must have a bet going for who can craft the worst meal, and let me tell you.. they’re all in the lead. You’d get a better product if 10 roaches got together and filled out a job application. It would be more respectable if the workers just slapped you in the face. Trust me. Do. Not. Order.
Atmosphere: 1
Food: 1
Service: 1
Jay LeGros
Horrible
Kailey Alves
Service was great.
Atmosphere: 4
Food: 4
Service: 5
Morgan Rutch
I didn't want to give a low review because certain things were great and the staff was super friendly. The size of the junior burrito is perfect! The salsas and sauces are delicious! The queso is the best! The amount of chips was generous. However, the guac, and everything inside my burrito were flavorless. Charging over $2 for a 4oz cup of flavorless guac is crazy work. I was really disappointed in the lack of flavor. The cilantro rice, black beans, corn, and Pico also tasted like nothing. I had to smother it in queso, salsa, and sauces for it to have flavor. I'd definitely come back for salsa, queso, and chips. But unfortunately, I won't be getting a burrito or bowl from Moe's again.
Atmosphere: 5
Food: 2
Service: 5
tim mahoney
We decided to give them another chance after 6 months. My wife loved when they use to grill their quesadillas. They no longer grill them then to make it worst the chicker tasted like rubber. We will not go to moes again and will try tijuana or Chipotle
Atmosphere: 2
Food: 2
Service: 2
Chris Hink
Came here for a quick Saturday night meal with my family. This location has been good in the past. When we walked in, we were greeted with the classic “Welcome to Moe’s!” Off to the left in the corner, however, were two nasty, loitering idiots hanging around acting stupid. They kept mocking their friend who worked there—ten to fifteen times—while he was just trying to do his job. It set an uncomfortable and unprofessional tone right from the start.
As I reviewed the menu, I noticed the dining area looked like it hadn’t been cleaned all day—tables unwiped, floors messy, and trash left behind. The staff working the food line weren’t wearing any Moe’s-branded shirts and looked unprofessional, which only added to the overall rundown feeling of the place.
I decided to wash my hands before ordering, but the moment I walked into the bathroom, I turned right back around. The sink was literally gray with soap scum, and the faucet, which should have been shiny chrome, was coated in grime. I figured I’d rather take my chances eating with unwashed hands than touch anything in there.
I originally wanted to order a quesadilla but was told they were out of bacon. Fine—whatever. Then I decided to order a bowl and was told they were out of lettuce. How does a taco place run out of lettuce? Who’s running this place?
I ended up with a steak bowl and whatever toppings I could get without being charged extra. The rice was crunchy, and the steak was bland and unappetizing. I will never return to this location. The owner seriously needs to take a hard look at what’s happening here—your employees are letting the place fall apart, and the environment is going downhill fast. At this rate, this location won’t be around much longer
Atmosphere: 1
Food: 1
Service: 1
Lady B
I came in to get an Uber order. She had her headset in not very approachable or friendly. Maybe she was upset because she’s there by herself I don’t know, and then she tossed the food bag at me, but pop off, sis. I’m glad it wasn’t somebody who could’ve really ruined your day.
Atmosphere: 1
Service: 1
Elyssia S
Do not order doordash from this location. This is my 2nd time doing so in hopes that they just had a bad day cooking. Well Today, November 2nd at 4PM after a long day of moving I ordered food from here. My dasher was fantastic but the food was absolutely disgusting. The rice was hard and crunchy, the steak meat was DRY and i was missing majority of the ingredients inside just a simple burrito. You have the easiest job in the world and you failed to make a burrito. Taste the food you serve your customers. Disgusting. I got a refund and some from doordash but will not eat from here anymore.
This is the best Moe's on the planet! The Wednesday night crew is always on point the food is always prepared all there bins are full of ingredients they make me tofu fresh everytime I come in I never have to ask the offer and never seem annoyed they are always happy to see me and ask how I am doing and then makes sure I have everything thing. I need they are super nice and attentive to everyone and they have a great attitude these guys are genuinely happy to see and help people. The place is always clean and the keep up on the lobby while staying on top of the food service. The Wednesday nigth crew are genuine rock stars. I love coming here!
Atmosphere: 5
Food: 5
Service: 5
Alexa B
Me and my fiancé are cursed and never get salsa when we order chips OR chips when we order salsa. It’s a thing. We just ordered DoorDash and this is the second time (at least from this place) we didn’t get salsa. Lol just saying in case anyone wants to chance paying for it and not getting it.
Atmosphere: 5
Food: 4
Service: 4
Jake nose
I love the burritos at this restaurant and also something I really like is the energy of the workers at this place because they always give you a warm welcome where you can feel at home. I do delivery for Uber Eats and every time I enter the restaurant, Andrew and Daniel greet me with a warm greeting. I recommend it 100%. ❤️👍
Atmosphere: 5
Food: 5
Service: 5
Katie Sing
This was my first time trying Moes and the lady with the glasses and red hair made my experience! The Jr burrito I had was so so good and she was so patient and helpful. I’m glad my first time trying it was at this location with such a hard working team.
Atmosphere: 5
Food: 5
Service: 5
tara
My quesadilla was balled up into a burrito and the cheese was melted stuck to the tin foil , i couldn't take the quesadilla out the tin foil without it ripping. Also one of the kids working seemed like he didn't even want to be there and wasn't helping the other was in a rush to get out of there.
The single worst service experience I have ever had. I went during a promotion and put in an online order. From what the staff was saying, they were not informed this deal would be going ok so they were ill prepared - not enough prep, not enough staff. And I could get over that part. The issue was with how the workers were handling it. They were not letting people know that they were running out of ingredients. Instead of telling us that they had run out of protein or rice or whatever, they just stood there standing around. And they were not working tickets in the order that they came in. Instead, the skinny blonde with glasses was taking them and putting them in a big pile and mixing it up and choosing them randomly. No joke, that’s how he selected them. He even made a joke, saying “I wonder who is going to be next?” and closing his eyes, mixing up the pile, and picking one up. So people who came in 45 minutes AFTER ME were getting their food before me. It took almost an hour and a half to get my food, and then even when I did, I didnt get the queso I paid extra for or half my toppings. They didn’t bother to let us know they were out of rice and weren’t going to bother to season the rice like usual, so all I got was white rice, which I didn’t know until I went to eat it. I basically got a bowl of white rice and a scoop of chicken. The burrito didn’t have the extra protein I paid for, and was the smallest burrito I’ve ever gotten anywhere. So disappointed in the subpar food, but more in the service we received.
Atmosphere: 1
Food: 2
Service: 1
I picked up a togo lunch today and everything was great! The food was fresh and the staff were friendly. It was obvious that they were extremely busy but the staff was doing an excellent job.
Atmosphere: 5
Food: 5
Service: 5
Horrible horrible horrible. Small portions, hard rice, sloppy, and missing ingredients. The workers here must have a bet going for who can craft the worst meal, and let me tell you.. they’re all in the lead. You’d get a better product if 10 roaches got together and filled out a job application. It would be more respectable if the workers just slapped you in the face. Trust me. Do. Not. Order.
Atmosphere: 1
Food: 1
Service: 1
Horrible
Service was great.
Atmosphere: 4
Food: 4
Service: 5
I didn't want to give a low review because certain things were great and the staff was super friendly. The size of the junior burrito is perfect! The salsas and sauces are delicious! The queso is the best! The amount of chips was generous. However, the guac, and everything inside my burrito were flavorless. Charging over $2 for a 4oz cup of flavorless guac is crazy work. I was really disappointed in the lack of flavor. The cilantro rice, black beans, corn, and Pico also tasted like nothing. I had to smother it in queso, salsa, and sauces for it to have flavor. I'd definitely come back for salsa, queso, and chips. But unfortunately, I won't be getting a burrito or bowl from Moe's again.
Atmosphere: 5
Food: 2
Service: 5
We decided to give them another chance after 6 months. My wife loved when they use to grill their quesadillas. They no longer grill them then to make it worst the chicker tasted like rubber. We will not go to moes again and will try tijuana or Chipotle
Atmosphere: 2
Food: 2
Service: 2
Came here for a quick Saturday night meal with my family. This location has been good in the past. When we walked in, we were greeted with the classic “Welcome to Moe’s!” Off to the left in the corner, however, were two nasty, loitering idiots hanging around acting stupid. They kept mocking their friend who worked there—ten to fifteen times—while he was just trying to do his job. It set an uncomfortable and unprofessional tone right from the start.
As I reviewed the menu, I noticed the dining area looked like it hadn’t been cleaned all day—tables unwiped, floors messy, and trash left behind. The staff working the food line weren’t wearing any Moe’s-branded shirts and looked unprofessional, which only added to the overall rundown feeling of the place.
I decided to wash my hands before ordering, but the moment I walked into the bathroom, I turned right back around. The sink was literally gray with soap scum, and the faucet, which should have been shiny chrome, was coated in grime. I figured I’d rather take my chances eating with unwashed hands than touch anything in there.
I originally wanted to order a quesadilla but was told they were out of bacon. Fine—whatever. Then I decided to order a bowl and was told they were out of lettuce. How does a taco place run out of lettuce? Who’s running this place?
I ended up with a steak bowl and whatever toppings I could get without being charged extra. The rice was crunchy, and the steak was bland and unappetizing. I will never return to this location. The owner seriously needs to take a hard look at what’s happening here—your employees are letting the place fall apart, and the environment is going downhill fast. At this rate, this location won’t be around much longer
Atmosphere: 1
Food: 1
Service: 1
I came in to get an Uber order. She had her headset in not very approachable or friendly. Maybe she was upset because she’s there by herself I don’t know, and then she tossed the food bag at me, but pop off, sis. I’m glad it wasn’t somebody who could’ve really ruined your day.
Atmosphere: 1
Service: 1
Do not order doordash from this location. This is my 2nd time doing so in hopes that they just had a bad day cooking. Well Today, November 2nd at 4PM after a long day of moving I ordered food from here. My dasher was fantastic but the food was absolutely disgusting. The rice was hard and crunchy, the steak meat was DRY and i was missing majority of the ingredients inside just a simple burrito. You have the easiest job in the world and you failed to make a burrito. Taste the food you serve your customers. Disgusting. I got a refund and some from doordash but will not eat from here anymore.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This is the best Moe's on the planet! The Wednesday night crew is always on point the food is always prepared all there bins are full of ingredients they make me tofu fresh everytime I come in I never have to ask the offer and never seem annoyed they are always happy to see me and ask how I am doing and then makes sure I have everything thing. I need they are super nice and attentive to everyone and they have a great attitude these guys are genuinely happy to see and help people. The place is always clean and the keep up on the lobby while staying on top of the food service. The Wednesday nigth crew are genuine rock stars. I love coming here!
Atmosphere: 5
Food: 5
Service: 5
Me and my fiancé are cursed and never get salsa when we order chips OR chips when we order salsa. It’s a thing. We just ordered DoorDash and this is the second time (at least from this place) we didn’t get salsa. Lol just saying in case anyone wants to chance paying for it and not getting it.
Atmosphere: 5
Food: 4
Service: 4
I love the burritos at this restaurant and also something I really like is the energy of the workers at this place because they always give you a warm welcome where you can feel at home. I do delivery for Uber Eats and every time I enter the restaurant, Andrew and Daniel greet me with a warm greeting. I recommend it 100%. ❤️👍
Atmosphere: 5
Food: 5
Service: 5
This was my first time trying Moes and the lady with the glasses and red hair made my experience! The Jr burrito I had was so so good and she was so patient and helpful. I’m glad my first time trying it was at this location with such a hard working team.
Atmosphere: 5
Food: 5
Service: 5
My quesadilla was balled up into a burrito and the cheese was melted stuck to the tin foil , i couldn't take the quesadilla out the tin foil without it ripping. Also one of the kids working seemed like he didn't even want to be there and wasn't helping the other was in a rush to get out of there.
Atmosphere: 3
Food: 1
Service: 2
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