Today I had a really disappointing experience at the Bubbakoo’s Burritos in Plant City, FL. As soon as I walked in to pick up my order, the girl working at the counter, Amanda, spoke to me in a rude and disrespectful way — telling me right away that “guacamole isn’t free” when I hadn’t even said anything yet. I explained that I ordered the same way I always do and that the issue was with the website, but instead of helping, she and another young worker started making fun of me in front of other customers. It was humiliating and unnecessary. I love Bubbakoo’s food and have always supported local spots, but this kind of attitude is not okay. Customers deserve respect, not mockery. I even have video proof of what happened. I hope management sees this and takes it seriously, because no one should be treated like that when simply picking up lunch.
Atmosphere: 3
Food: 5
Service: 1
Tearison Parker
We love this place and I love all the new items they’ve added to the menu.
Atmosphere: 5
Food: 5
Service: 5
Robert Urquiola
Good Texmex/ fast food Mexican food. Good portions, prices are fair.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco Salad
Deborah Jackson
Delicious! Every time I come here I get something different and I've never had a bad experience
Atmosphere: 5
Food: 5
Service: 5
Sarah Curl
DO NOT ORDER ONLINE. If you go in and order they're great! I've been eating here for a couple years, and since March, every time I order online (either third party or directly through the website) my food is messed up. The receipt reads correctly, the order itself is just wrong. I've never had an issue when I go in and order. I ONLY have this issue when I order online. They also make the portions smaller with online orders vs in person. I WILL NOT order online again. ONLY in person.
Atmosphere: 5
Food: 5
Service: 3
Roger Duran (Caleño)
My first time in this restaurant and I gotta say from the food to the customer service everything was excellent, will definetly come back
Atmosphere: 5
Food: 5
Service: 5
Becca
When someone PAYS for extra sour cream and cheese GIVE THEM EXTRA! Stop being cheapskates
Christopher Steele
Great food. The birria tacos are delicious.
Food: 5
Service: 5
Sian Mink
Good as usual except the hot salsa cup for my chips was pressurized and had a distinct fizzy, fermented taste. Clearly got mishandled somewhere. I will have to be more careful and inspect the bag on future visits.
Atmosphere: 5
Food: 3
Service: 5
Jeannie Y
Our first time eating here was an online order, but everything was done quickly and very tasty. Will go back again.
Today I had a really disappointing experience at the Bubbakoo’s Burritos in Plant City, FL. As soon as I walked in to pick up my order, the girl working at the counter, Amanda, spoke to me in a rude and disrespectful way — telling me right away that “guacamole isn’t free” when I hadn’t even said anything yet.
I explained that I ordered the same way I always do and that the issue was with the website, but instead of helping, she and another young worker started making fun of me in front of other customers. It was humiliating and unnecessary.
I love Bubbakoo’s food and have always supported local spots, but this kind of attitude is not okay. Customers deserve respect, not mockery. I even have video proof of what happened. I hope management sees this and takes it seriously, because no one should be treated like that when simply picking up lunch.
Atmosphere: 3
Food: 5
Service: 1
We love this place and I love all the new items they’ve added to the menu.
Atmosphere: 5
Food: 5
Service: 5
Good Texmex/ fast food Mexican food. Good portions, prices are fair.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco Salad
Delicious! Every time I come here I get something different and I've never had a bad experience
Atmosphere: 5
Food: 5
Service: 5
DO NOT ORDER ONLINE. If you go in and order they're great! I've been eating here for a couple years, and since March, every time I order online (either third party or directly through the website) my food is messed up. The receipt reads correctly, the order itself is just wrong. I've never had an issue when I go in and order. I ONLY have this issue when I order online. They also make the portions smaller with online orders vs in person. I WILL NOT order online again. ONLY in person.
Atmosphere: 5
Food: 5
Service: 3
My first time in this restaurant and I gotta say from the food to the customer service everything was excellent, will definetly come back
Atmosphere: 5
Food: 5
Service: 5
When someone PAYS for extra sour cream and cheese GIVE THEM EXTRA! Stop being cheapskates
Great food. The birria tacos are delicious.
Food: 5
Service: 5
Good as usual except the hot salsa cup for my chips was pressurized and had a distinct fizzy, fermented taste. Clearly got mishandled somewhere. I will have to be more careful and inspect the bag on future visits.
Atmosphere: 5
Food: 3
Service: 5
Our first time eating here was an online order, but everything was done quickly and very tasty. Will go back again.
Food: 5
Service: 5
Restaurantji Recommends
Great food, excellent service.
Atmosphere: 5
Food: 5
Service: 5
Amazing burritos
Atmosphere: 5
Food: 5
Service: 5
Food is great and no delay
Atmosphere: 5
Food: 5
Service: 5
Our go to for yummy food & reasonable prices.
Atmosphere: 5
Food: 5
Service: 5
Taco salad is my favorite! Bery delicious 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco Salad, Grilled Chicken
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