Firehouse Subs Plant City

Great food

Atmosphere: 5

Food: 5

Service: 5

Great sandwich, sub on a club!

Atmosphere: 5

Food: 5

Service: 5

I am writing to share my recent experience at your restaurant on 12/09/25 regarding my order of two sandwiches.
Upon returning home, my daughter discovered a blonde hair in her sandwich. We immediately called the restaurant to inform the staff about this issue, and my son spoke with Cierra the manager on duty. Unfortunately, we were told that we would have to purchase a replacement sandwich, as per the general manager's policy.
I attempted to speak with the general manager, Beth, but was informed “She does not want to speak with you’ To make matters worse, Cierra changed the narrative, claiming our complaint was about my daughter not liking the sandwich rather than the hygiene issue we faced.
This experience has left us quite disappointed, and I feel compelled to express my concerns regarding food safety and customer service standards at your establishment. I believe that situations like this should be handled with care and should prioritize the customer’s health and satisfaction. I’ve added a picture of the actual sandwich that we returned to the Restaurant. I feel as though I was treated as I was trying to steal their $15 sandwich.

This will be my last time, patronizing firehouse subs.

I had a terrible experience here as Cierra/Ciara, which ever way she spells it, left a little surprise in my sandwich. I bit into my sandwich and come to my surprise there was a long strand of blonde hair, similar to Cierra’s. Cierra who was not wearing a hair net informed me that her manager Beth was not going to refund or make a new sandwich and instead I would have to purchase a whole new sandwich if I wanted one. Customer service at this establishment needs some serious work. The sandwich and strand of hair were both returned to Cierra. It’s crazy to lie and state that I simply didn’t like the sandwich when it was made clear there was hair in the food, and it’s even crazier that I would have to purchase a whole new sandwich for hair being in the one I already purchased. The attitude of Beth and Cierra was unacceptable and far away from professional. The lack of food safety is astonishing, hopefully staff will take the time to learn the importance of food safety and practice it. Cierra and Beth failed to understand that finding hair in your food is disgusting and deserves some correction.

Service: 1

Went to pick up my mobile order to later find out after my girlfriend took her first bite of our sandwich that there was a long blonde hair in it. I called letting firehouse know there was a hair in our sandwich and we would like another one made to which then I was put on hold for about 5 minutes. When they got back to me they said they spoke to their general manager who told them there was nothing that could be done. I went up there and proceeded to speak to Sierra (or Cierra Idk how she spells her name) who was laughing in my face and on the phone with her general manager, Beth. Beth was 0 help and was yelling through the phone telling me to “calm down! Calm down!” Eventually I got a refund but I mean what awful and sorry customer service. Sierra wasn’t wearing a hair net and showed no remorse. This firehouse in plant city is a joke. Don’t eat there unless you like hair in your food, or worse.

Atmosphere: 1

Food: 1

Service: 1

did not get code for free drink

Atmosphere: 5

Food: 5

Service: 5

Great subs

Atmosphere: 5

Food: 5

Service: 5

Tasty subs. This was my first time. I will be back.

Atmosphere: 5

Food: 5

Service: 5

Fast and friendly. Food was great as usual

Atmosphere: 5

Food: 5

Service: 5

The best!

Delicious! Friendly service! Great place!

Atmosphere: 5

Food: 5

Service: 5

My son and l go there every Friday. The place is always friendly. They keep it clean and the food is delicious.

Great friendly staff. Will help you find the best meal for you.

Atmosphere: 5

Food: 5

Service: 5

Made a mobile order and it was done within a great time. Hot, fresh and so good!

Atmosphere: 5

Food: 5

Service: 5

I saved some money with the digital special, but the sandwich is still my FLAVORITE part!

Atmosphere: 5

Food: 5

Service: 5