Roots Tap Room & Wine Bar

. I love this place so much but today not so much. I got the worst service ever. This was my 2nd time going there. When I first got there I was waiting at the bar there was one person ahead of me I was second in line, when it was my turn to order the bartender said hold on walked across the street was gone for about 5 minutes came back and then took my order....okeee. I sat down, drank my beer and then waited about 15 min. .. no one came to take my order. I flagged down the other bartender/waitress and she took my order. It was busy so I understood. Then it wasn't busy and I still received the same service. I received my food, I ordered the grilled cheese. It was very bland and I would not recommend it. I ate 1/2 of it and then waited and waited and waited for my waitress to bring me the check. I flagged her down after she sat down and started talking to some friends and she finally came and brought me the check. I felt so ignored and like I didn't matter. I have ranted and raved about this place and was even going to bring my friend tomorrow to check this place out. Not now., it was really an awful experience. No customer service whatsoever!! I am a great tipper as I have been a waitress myself in the past. I gave a 10% tip and didn't really want to give that much. It was such a huge disappointment. The service was pretty non existent.

First visit and we felt at home. Such amazing staff! Shout out to Kelsey and her recommended mixture (The KB) and Phil who was very kind in taking note to our anniversary and going out of his way. Great experience!

Atmosphere: 5

Service: 5

Warmly welcomed, nice ambiance, knowledgeable staff and diverse variety of wines offered.

Parking: Construction in area so even more limited parking than usual.

Atmosphere: 5

Food: 5

Service: 5

Awesome place. Great people and comfortable atmosphere.

Atmosphere: 5

Food: 5

Service: 5

Good place to relax and enjoy a beer or wine. Parking nearby. Charcuterie board is average.

Atmosphere: 4

Food: 4

Service: 5

We just stumbled across this cute bar while waiting for a tour to start and oh my goodness this was the most homey, cozy, cutest place ever! Small town vibe, great beers on tap! The wine list is spectacular. Had to pick up a tshirt to rep them back home in Canada!

Atmosphere: 5

Service: 5

Great waitress. Food was incredible and a great beer selection. This will be a regular place for us.

Quaint quiet place to relax and have a drink. Thanks Coop for the exceptional customer service. We will be back for sure. Hidden gem of Plant City…

Atmosphere: 5

Food: 5

Service: 5

Garry was our waiter. He did a good job, and was very attentive.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Brie Grilled Cheese

Quiet location w/cozy atmosphere and phenomenal staff.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Leaven Cheeky Blonde, Bourbon Barrel Stout Charcuterie Board

A cutie little place with great drinks and amazing service!

Atmosphere: 5

Food: 5

Service: 5

I love this place. Great beer and wine. Phil, the general manager, is a class act.

Atmosphere: 5

Service: 5

Stop in to have a drink It was awesome and friendly

Atmosphere: 5

Service: 5

It's a perfectly cozy atmosphere. The owner is friendly, energetic, and provides excellent service. The selection of food and beverage is just enough variety without being overwhelming.

Atmosphere: 5

Food: 5

Service: 5

Love this place.

Atmosphere: 5

Food: 5

Service: 5