OMG!!! Where do I even begin!!! I drove there to get a mango protein refresher and a stuffed croissant. I was handed an ice coffee, I told the lady that I didn’t ordered coffee and I usually paid $9 and change. Brandy the drive through employee told me it’s $11 I nicely told her that I usually paid $9$ OMG Brandy started immediately insulting me I was like whoa..😳 I don’t want to fight I just want get what I ordered. She replied the only thing you’re gonna get is your refund. I was in disbelief. She said a bunch of nasty nasty things to me over and order she took wong!! Unbelievable!
Atmosphere: 1
Food: 1
Service: 1
William Mason (William the comedian)
Every Sunday I get there at 0600 and the employees are great and the store is beautiful outside and inside
Atmosphere: 5
Food: 5
Service: 5
Alexandria Roldan
Just went to this Dunkin today and had an amazing experience!! Didn’t catch the girls name who served us but she was super sweet and made the experience pleasant. Our order came out quick and correct and we loved her outgoing and bubbly personality! Would definitely recommend this particular Dunkin on McNab to my peers.
Atmosphere: 5
Food: 5
Service: 5
Mark K
Great and fast service. Early morning so there was no line. Staff was friendly and acommodating. Would drink my morning coffee there again. Recommended
trevor martin
Best Dunkin I have ever been to, they consistently deliver each time I go.
Atmosphere: 5
Food: 5
Service: 5
Jay C
Rude nasty manager
Atmosphere: 1
Food: 1
Service: 1
Y. L. M
Thank you Sheka for your service and professionalism. You went above and beyond to help Me with my coffee and the Halloween bucket.
Atmosphere: 5
Food: 5
Service: 5
Nick
I don’t know who’s making the coffees but they suck pretty bad …. Are they even adding sugar?
Fran Hanvey
Cassie was a very polite person and very cheerful ty for a good experience
The “manager” Kassie (she even spelled her name for me when I asked for it for this complaint) was by far the most unprofessional and rude employee I have ever encountered.
While I was trying to order my coffee, she insisted the drink I wanted “no longer existed.” When I tried describing it, she was dismissive and belittling, telling me it was discontinued. To make it worse, she repeatedly put the speaker on mute while I was trying to talk, and then carried on a personal conversation with another employee about their vacation leaving me stuck at the speaker.
When she finally returned, I had to clarify if she was even speaking to me. She then handed the order over to another employee, Ms. P, who was polite, professional, and immediately confirmed that the drink I wanted is still on the menu—not discontinued.
At the payment window, Kassie told me she “didn’t want to be bothered” and that she wasn’t “dealing with me,” and asked another employee to take my payment. Then she abruptly changed her mind and tried to take the payment anyway. At that point, I requested Ms. P complete the transaction instead, since Kassie had already made it clear she didn’t want to provide service.
This was an extremely unpleasant and unprofessional experience. Kassie clearly needs serious customer service training or perhaps should reconsider working in a customer-facing role at all. On the other hand, Ms. P absolutely saved the experience and deserves recognition.
⭐ Ms. P: 5-star service! I sincerely hope she gets a raise for salvaging my visit. ⭐ Kassie: If I could leave 0 stars, I would.
Atmosphere: 1
Food: 3
Service: 1
Jorge Garcia
Had mold in my food… you can see the bottom of the egg greenish blue.
Atmosphere: 1
Food: 1
Service: 1
tiffany wilson
Hours says open at 4am, arrived at 420 and they said they are not open
Heather Carlson
She made our drinks and gave us our food very quickly even if it seemed she was the only one working at that time
OMG!!! Where do I even begin!!!
I drove there to get a mango protein refresher and a stuffed croissant. I was handed an ice coffee, I told the lady that I didn’t ordered coffee and I usually paid $9 and change. Brandy the drive through employee told me it’s $11 I nicely told her that I usually paid $9$ OMG Brandy started immediately insulting me I was like whoa..😳 I don’t want to fight I just want get what I ordered. She replied the only thing you’re gonna get is your refund. I was in disbelief. She said a bunch of nasty nasty things to me over and order she took wong!! Unbelievable!
Atmosphere: 1
Food: 1
Service: 1
Every Sunday I get there at 0600 and the employees are great and the store is beautiful outside and inside
Atmosphere: 5
Food: 5
Service: 5
Just went to this Dunkin today and had an amazing experience!! Didn’t catch the girls name who served us but she was super sweet and made the experience pleasant. Our order came out quick and correct and we loved her outgoing and bubbly personality! Would definitely recommend this particular Dunkin on McNab to my peers.
Atmosphere: 5
Food: 5
Service: 5
Great and fast service. Early morning so there was no line. Staff was friendly and acommodating. Would drink my morning coffee there again. Recommended
Best Dunkin I have ever been to, they consistently deliver each time I go.
Atmosphere: 5
Food: 5
Service: 5
Rude nasty manager
Atmosphere: 1
Food: 1
Service: 1
Thank you Sheka for your service and professionalism. You went above and beyond to help Me with my coffee and the Halloween bucket.
Atmosphere: 5
Food: 5
Service: 5
I don’t know who’s making the coffees but they suck pretty bad …. Are they even adding sugar?
Cassie was a very polite person and very cheerful ty for a good experience
Atmosphere: 5
Food: 5
Service: 5
Casey Thank you for your wonderful service..
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Not a good service .
Service: 1
The “manager” Kassie (she even spelled her name for me when I asked for it for this complaint) was by far the most unprofessional and rude employee I have ever encountered.
While I was trying to order my coffee, she insisted the drink I wanted “no longer existed.” When I tried describing it, she was dismissive and belittling, telling me it was discontinued. To make it worse, she repeatedly put the speaker on mute while I was trying to talk, and then carried on a personal conversation with another employee about their vacation leaving me stuck at the speaker.
When she finally returned, I had to clarify if she was even speaking to me. She then handed the order over to another employee, Ms. P, who was polite, professional, and immediately confirmed that the drink I wanted is still on the menu—not discontinued.
At the payment window, Kassie told me she “didn’t want to be bothered” and that she wasn’t “dealing with me,” and asked another employee to take my payment. Then she abruptly changed her mind and tried to take the payment anyway. At that point, I requested Ms. P complete the transaction instead, since Kassie had already made it clear she didn’t want to provide service.
This was an extremely unpleasant and unprofessional experience. Kassie clearly needs serious customer service training or perhaps should reconsider working in a customer-facing role at all. On the other hand, Ms. P absolutely saved the experience and deserves recognition.
⭐ Ms. P: 5-star service! I sincerely hope she gets a raise for salvaging my visit.
⭐ Kassie: If I could leave 0 stars, I would.
Atmosphere: 1
Food: 3
Service: 1
Had mold in my food… you can see the bottom of the egg greenish blue.
Atmosphere: 1
Food: 1
Service: 1
Hours says open at 4am, arrived at 420 and they said they are not open
She made our drinks and gave us our food very quickly even if it seemed she was the only one working at that time
Atmosphere: 5
Food: 5
Service: 5
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