Thank you Sheka for your service and professionalism. You went above and beyond to help Me with my coffee and the Halloween bucket.
Atmosphere: 5
Food: 5
Service: 5
Nick
I don’t know who’s making the coffees but they suck pretty bad …. Are they even adding sugar?
Fran Hanvey
Cassie was a very polite person and very cheerful ty for a good experience
Atmosphere: 5
Food: 5
Service: 5
Maribel Eusebio
Casey Thank you for your wonderful service..
Atmosphere: 5
Food: 5
Service: 5
Moe Moinos
Not a good service .
Service: 1
Chelsea German
The “manager” Kassie (she even spelled her name for me when I asked for it for this complaint) was by far the most unprofessional and rude employee I have ever encountered.
While I was trying to order my coffee, she insisted the drink I wanted “no longer existed.” When I tried describing it, she was dismissive and belittling, telling me it was discontinued. To make it worse, she repeatedly put the speaker on mute while I was trying to talk, and then carried on a personal conversation with another employee about their vacation leaving me stuck at the speaker.
When she finally returned, I had to clarify if she was even speaking to me. She then handed the order over to another employee, Ms. P, who was polite, professional, and immediately confirmed that the drink I wanted is still on the menu—not discontinued.
At the payment window, Kassie told me she “didn’t want to be bothered” and that she wasn’t “dealing with me,” and asked another employee to take my payment. Then she abruptly changed her mind and tried to take the payment anyway. At that point, I requested Ms. P complete the transaction instead, since Kassie had already made it clear she didn’t want to provide service.
This was an extremely unpleasant and unprofessional experience. Kassie clearly needs serious customer service training or perhaps should reconsider working in a customer-facing role at all. On the other hand, Ms. P absolutely saved the experience and deserves recognition.
⭐ Ms. P: 5-star service! I sincerely hope she gets a raise for salvaging my visit. ⭐ Kassie: If I could leave 0 stars, I would.
Atmosphere: 1
Food: 3
Service: 1
Jorge Garcia
Had mold in my food… you can see the bottom of the egg greenish blue.
Atmosphere: 1
Food: 1
Service: 1
tiffany wilson
Hours says open at 4am, arrived at 420 and they said they are not open
Heather Carlson
She made our drinks and gave us our food very quickly even if it seemed she was the only one working at that time
This place takes forever. Orders get screwed up. Drive thru efficiency is horrendous
Atmosphere: 1
Food: 1
Service: 1
Alexandra Garcia.
First of all I went in there to get a quick coffee and they wanted to act like they didn't see me. Than the bald African American man gave me the dirtiest look. No customer service . I literally work and live nearby and probably won't come back. The girl had braids. This was at 830 am June 22nd I'm disappointed
Saul
Ice coffee consistently awful
Atmosphere: 3
Food: 1
Service: 3
Ayla Carlson
I drove up to the drive through. I asked if the had the specialty donut. She said “nope”. And nothing else, so I asked if they had the munchkins she said “no we don’t have no munchkins and barely any donuts”. That was all she said very rudely, why is this place open. Dunkin Donuts WHO GAVE THIS PERSON A FRANCHISE?? Take it back close this crap down what a waste, and whoever that was morning today April 5th at 2:30pm doesn’t deserve a job either.
Atmosphere: 1
Food: 1
Service: 1
Elyssa Barcellos
It's run by a bunch of kids who do not care about the product they provide or service. Someone needs to step up and run this place properly. Coffee is always terrible and the food is a joke.
Rude nasty manager
Atmosphere: 1
Food: 1
Service: 1
Thank you Sheka for your service and professionalism. You went above and beyond to help Me with my coffee and the Halloween bucket.
Atmosphere: 5
Food: 5
Service: 5
I don’t know who’s making the coffees but they suck pretty bad …. Are they even adding sugar?
Cassie was a very polite person and very cheerful ty for a good experience
Atmosphere: 5
Food: 5
Service: 5
Casey Thank you for your wonderful service..
Atmosphere: 5
Food: 5
Service: 5
Not a good service .
Service: 1
The “manager” Kassie (she even spelled her name for me when I asked for it for this complaint) was by far the most unprofessional and rude employee I have ever encountered.
While I was trying to order my coffee, she insisted the drink I wanted “no longer existed.” When I tried describing it, she was dismissive and belittling, telling me it was discontinued. To make it worse, she repeatedly put the speaker on mute while I was trying to talk, and then carried on a personal conversation with another employee about their vacation leaving me stuck at the speaker.
When she finally returned, I had to clarify if she was even speaking to me. She then handed the order over to another employee, Ms. P, who was polite, professional, and immediately confirmed that the drink I wanted is still on the menu—not discontinued.
At the payment window, Kassie told me she “didn’t want to be bothered” and that she wasn’t “dealing with me,” and asked another employee to take my payment. Then she abruptly changed her mind and tried to take the payment anyway. At that point, I requested Ms. P complete the transaction instead, since Kassie had already made it clear she didn’t want to provide service.
This was an extremely unpleasant and unprofessional experience. Kassie clearly needs serious customer service training or perhaps should reconsider working in a customer-facing role at all. On the other hand, Ms. P absolutely saved the experience and deserves recognition.
⭐ Ms. P: 5-star service! I sincerely hope she gets a raise for salvaging my visit.
⭐ Kassie: If I could leave 0 stars, I would.
Atmosphere: 1
Food: 3
Service: 1
Had mold in my food… you can see the bottom of the egg greenish blue.
Atmosphere: 1
Food: 1
Service: 1
Hours says open at 4am, arrived at 420 and they said they are not open
She made our drinks and gave us our food very quickly even if it seemed she was the only one working at that time
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This place takes forever. Orders get screwed up. Drive thru efficiency is horrendous
Atmosphere: 1
Food: 1
Service: 1
First of all I went in there to get a quick coffee and they wanted to act like they didn't see me. Than the bald African American man gave me the dirtiest look. No customer service . I literally work and live nearby and probably won't come back. The girl had braids. This was at 830 am June 22nd I'm disappointed
Ice coffee consistently awful
Atmosphere: 3
Food: 1
Service: 3
I drove up to the drive through. I asked if the had the specialty donut. She said “nope”. And nothing else, so I asked if they had the munchkins she said “no we don’t have no munchkins and barely any donuts”. That was all she said very rudely, why is this place open. Dunkin Donuts WHO GAVE THIS PERSON A FRANCHISE?? Take it back close this crap down what a waste, and whoever that was morning today April 5th at 2:30pm doesn’t deserve a job either.
Atmosphere: 1
Food: 1
Service: 1
It's run by a bunch of kids who do not care about the product they provide or service. Someone needs to step up and run this place properly. Coffee is always terrible and the food is a joke.
Atmosphere: 2
Food: 1
Service: 1
Loading...