Went in for bagels, I usually go through the drive-thru in the am for coffee. I purchased 3 bagels toasted with cream cheese and asked for cream cheese on the side for one bagel, for my co-workers. In my bag were three bagels. I asked the sweet girl on the register for another cream cheese, which she gave me. There were two more females making the food, one of them started yelling " you need to pay for that" repeating her self, and getting her side kick in on it. The girl at the register, looked startled and I said no problem, I will pay for it. Even though, I thought I was shorted a cream cheese, to get away from an uncomfortable situation, I paid. When I got to the office I indeed was short two cream cheese's, being none of the bagels had cream cheese on them. So I paid for 3 bagels with cream cheese, then paid again for 1 cream cheese, because an obnoxious employee who came to work in her pajamas, didn't do her job and put cream cheese in the bag, then carried on like she was in the streets. Dunkin hire professional employees that shower and dress before work, act professional and can do their JOB.
Atmosphere: 1
Food: 1
Service: 1
Mauricio Malisani
Nice breakfast to start the morning
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese
Priscila Martins
I love this Dunkin, people here make me feel like family. They remember me and my name and I feel like they love to have me there! I love the staff here, they are literally doing above and beyond to the clients. No matter how far I move I always come to this Dunkin! Thank you!❤️
Atmosphere: 5
Food: 5
Service: 5
Brian Hughes
What in gods name is going on with this store. Does this store have a manager if it does she / he needs to be sent back to managers school. 8 out of 10 times I go here they get the order wrong. It’s actually impressive how many times they get it wrong and are so clueless and yet nothing changes. The owners should be embarrassed at the way this store is ran. Iv left other reviews on my experience in the hopes something will be done yet all that’s happened is it’s gotten worst. Today I was in the drive through with three cars in front of me it took 32 minutes to get through the line of three cars. The lady taking my order which was just a medium hot coffee and a sausage egg and cheese croissant she asked me three times and then put me on hold after a 10 minutes wait she came back on and asked what did you want so told her again. Waited another 15 minutes to get two cars ahead of me through. I watched them hand the people ahead of me food then they passed it back passed them drinks and the people handed it back three times before they got it right next car same thing then I get to the window and they say that’s $17.85 I said wait what for a coffee and croissant she said yes I asked how much is the croissant she said $4.99 and the coffee $269.00 ok so how is that $17.85 she said you also have two hash browns two wraps and a donut I said NO the croissant and a coffee that’s it. She looked lost and had to get someone to help. They handed me the wrong coffee and the wrong sandwich which I had to hand back. I asked her what is going on in there this is ridiculous. She just said a lot and looked really frustrated. I will say the girls that take my orders are mostly very nice and personable So I don’t blame them. It’s whoever is getting the tickets and I blame management mostly because they are there to make sure things run smoothly and it’s compleat chaos in there. I asked to speak to a manager because over 30 minutes in a drive through is just crazy especially when there was only three cars ahead of me when I pulled in and there was more swapping of badges of food and drinks than a swap meet. Apparently no manager available People where coming out of the store shaking there heads and just mad laughing. Iv never in my 55+ years seen anything so unorganized and poorly ran and this has been going on for years in this store and seems to be getting worse even when you except the bad Servise and think it can’t get any worse and they pulled it off it’s worse. Whoever owns this store you should be ashamed of yourself for letting this go on for so long and hiring managers that don’t train the people working inside. I don’t even blame them it’s the owners and managers fault neither one gives two shits about the store or their paying customers as they have proved over and over and over again. It’s embarrassing and they have set their employees up to fail by not training them. They seemed completely clueless on what they where doing and that falls solely on managers and owners. Iv never ran a Dunkin donut in my life but bet I could run it 100 times better then the people that are. A 10 year old kid could walk in there and run it better than whoever is running it now. They are completely lost. I actually feel bad for the employees and I never get mad at them or say anything demeaning because I don’t blame them. We have fallen so far from the norm in what customer Servise use to be it’s sad to see this. It shows me the owners only care about making money and don’t give a shit about there store or there employees. Owners need to get their 💩 together in this store or it’s going to fail I can already see the lines are half what they use to be as almost everyone I know that use to go here goes to the same ne on Sample now. I only go here because it’s close to me but maybe it’s worth the extra drive to not deal with this nightmare store. To say this store is really bad would be a complement to it.
Atmosphere: 1
Food: 1
Service: 1
Steven Effrain
Kid-friendliness: The cashier is very nice and and kind after all my girlfriend's questions and how does it a quick family matter
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip, Doughnut
cynthia behymer
No condiments, cold food, poor attitude at the drive thru.
Food: 1
Service: 1
Debra M
Always great my sugar in my frozen drink is finally not so sweet my request has been finally heard when I ask for it to be reduced so thank you my drink is really awesome now for me.
Netto Barbosa
Bad service, dirty environment.
Atmosphere: 1
Food: 1
Service: 1
J. L
I been there for few times is happy with that nice guy . But today I order when I have food is cold and old . then they telling that’s how we work ?
Matt Buccilli
Dunkinist here. Best dunkin in SFL. Staff so friendly, greet everyone with good mornings. Always get order right. Lines moves faster than any dunkin. Best DD crew in sfl.
There are the best and they have the best coffee hot or frozen
Atmosphere: 5
Food: 5
Service: 5
M “Coconuts Matilda”
What a sweetheart! Shea was super patient and kindly helped me with a huge order for a meeting of 60 employees. She was incredibly fast and with a full busy restaurant. The entire team here was in harmony and work very well together. Thanks for a wonderful experience at an intense time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Half Dozen or Dozen Donuts
Tejendra Singh
Good coffee
Atmosphere: 4
Food: 4
Service: 4
JENNIFER MAE
Very nice and respectful staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns
Daniel Reese
Clean and energetic working staff. Makayla and Andre were very attentive to customers and friendly. Food was delicious thank you!
Parking: Numerous of parking spaces
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich, Croissant, Egg and Cheese, Original Blend
Went in for bagels, I usually go through the drive-thru in the am for coffee. I purchased 3 bagels toasted with cream cheese and asked for cream cheese on the side for one bagel, for my co-workers. In my bag were three bagels. I asked the sweet girl on the register for another cream cheese, which she gave me. There were two more females making the food, one of them started yelling " you need to pay for that" repeating her self, and getting her side kick in on it. The girl at the register, looked startled and I said no problem, I will pay for it. Even though, I thought I was shorted a cream cheese, to get away from an uncomfortable situation, I paid. When I got to the office I indeed was short two cream cheese's, being none of the bagels had cream cheese on them. So I paid for 3 bagels with cream cheese, then paid again for 1 cream cheese, because an obnoxious employee who came to work in her pajamas, didn't do her job and put cream cheese in the bag, then carried on like she was in the streets. Dunkin hire professional employees that shower and dress before work, act professional and can do their JOB.
Atmosphere: 1
Food: 1
Service: 1
Nice breakfast to start the morning
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese
I love this Dunkin, people here make me feel like family. They remember me and my name and I feel like they love to have me there! I love the staff here, they are literally doing above and beyond to the clients. No matter how far I move I always come to this Dunkin! Thank you!❤️
Atmosphere: 5
Food: 5
Service: 5
What in gods name is going on with this store. Does this store have a manager if it does she / he needs to be sent back to managers school. 8 out of 10 times I go here they get the order wrong. It’s actually impressive how many times they get it wrong and are so clueless and yet nothing changes. The owners should be embarrassed at the way this store is ran. Iv left other reviews on my experience in the hopes something will be done yet all that’s happened is it’s gotten worst. Today I was in the drive through with three cars in front of me it took 32 minutes to get through the line of three cars. The lady taking my order which was just a medium hot coffee and a sausage egg and cheese croissant she asked me three times and then put me on hold after a 10 minutes wait she came back on and asked what did you want so told her again. Waited another 15 minutes to get two cars ahead of me through. I watched them hand the people ahead of me food then they passed it back passed them drinks and the people handed it back three times before they got it right next car same thing then I get to the window and they say that’s $17.85 I said wait what for a coffee and croissant she said yes I asked how much is the croissant she said $4.99 and the coffee $269.00 ok so how is that $17.85 she said you also have two hash browns two wraps and a donut I said NO the croissant and a coffee that’s it. She looked lost and had to get someone to help. They handed me the wrong coffee and the wrong sandwich which I had to hand back. I asked her what is going on in there this is ridiculous. She just said a lot and looked really frustrated. I will say the girls that take my orders are mostly very nice and personable
So I don’t blame them. It’s whoever is getting the tickets and I blame management mostly because they are there to make sure things run smoothly and it’s compleat chaos in there. I asked to speak to a manager because over 30 minutes in a drive through is just crazy especially when there was only three cars ahead of me when I pulled in and there was more swapping of badges of food and drinks than a swap meet. Apparently no manager available People where coming out of the store shaking there heads and just mad laughing. Iv never in my 55+ years seen anything so unorganized and poorly ran and this has been going on for years in this store and seems to be getting worse even when you except the bad Servise and think it can’t get any worse and they pulled it off it’s worse. Whoever owns this store you should be ashamed of yourself for letting this go on for so long and hiring managers that don’t train the people working inside. I don’t even blame them it’s the owners and managers fault neither one gives two shits about the store or their paying customers as they have proved over and over and over again. It’s embarrassing and they have set their employees up to fail by not training them. They seemed completely clueless on what they where doing and that falls solely on managers and owners. Iv never ran a Dunkin donut in my life but bet I could run it 100 times better then the people that are. A 10 year old kid could walk in there and run it better than whoever is running it now. They are completely lost. I actually feel bad for the employees and I never get mad at them or say anything demeaning because I don’t blame them. We have fallen so far from the norm in what customer Servise use to be it’s sad to see this. It shows me the owners only care about making money and don’t give a shit about there store or there employees. Owners need to get their 💩 together in this store or it’s going to fail I can already see the lines are half what they use to be as almost everyone I know that use to go here goes to the same ne on Sample now. I only go here because it’s close to me but maybe it’s worth the extra drive to not deal with this nightmare store. To say this store is really bad would be a complement to it.
Atmosphere: 1
Food: 1
Service: 1
Kid-friendliness: The cashier is very nice and and kind after all my girlfriend's questions and how does it a quick family matter
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip, Doughnut
No condiments, cold food, poor attitude at the drive thru.
Food: 1
Service: 1
Always great my sugar in my frozen drink is finally not so sweet my request has been finally heard when I ask for it to be reduced so thank you my drink is really awesome now for me.
Bad service, dirty environment.
Atmosphere: 1
Food: 1
Service: 1
I been there for few times is happy with that nice guy . But today I order when I have food is cold and old . then they telling that’s how we work ?
Dunkinist here. Best dunkin in SFL. Staff so friendly, greet everyone with good mornings. Always get order right. Lines moves faster than any dunkin. Best DD crew in sfl.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
There are the best and they have the best coffee hot or frozen
Atmosphere: 5
Food: 5
Service: 5
What a sweetheart! Shea was super patient and kindly helped me with a huge order for a meeting of 60 employees. She was incredibly fast and with a full busy restaurant. The entire team here was in harmony and work very well together. Thanks for a wonderful experience at an intense time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Half Dozen or Dozen Donuts
Good coffee
Atmosphere: 4
Food: 4
Service: 4
Very nice and respectful staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns
Clean and energetic working staff. Makayla and Andre were very attentive to customers and friendly. Food was delicious thank you!
Parking: Numerous of parking spaces
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich, Croissant, Egg and Cheese, Original Blend
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