Great location. In other cities we've lived in the Papa Johns have been a bit uneven, but this one send well run and makes a good pizza.
Atmosphere: 2
Food: 5
Service: 5
Victoria Cunningham
This was one of the worst customer service experiences I’ve had with a pizza place. My pizza arrived burnt to a crisp, and when I called, the store tried to claim it was “supposed to be like that” because it was well-done. Since when does well-done mean inedible?
Instead of fixing their mistake, they told me I’d have to reorder and pay again, and all they offered was a useless $5 credit. Absolutely unacceptable. If this is how they handle their customers and their food quality, it says a lot about how the store is being run. I won’t be ordering from here again, and I’d recommend thinking twice before you do.
Atmosphere: 1
Food: 1
Service: 1
Dylan Ellis
Order food and they never delivered after calling multiple times it took two hours for a re delivery for it to come to me. They never dropped the first order off and tried to argue they did. Worst pizza store in area to order from, management doesn't care and let's staff take food from deliverys for themselves.
Atmosphere: 1
Food: 1
Service: 1
Ashley Hannigan
Food is great and classic! Delivery/takeout is always ready in a pretty quick manner. The customer service of employees definitely is not the best if you have to go in stores, and picking up for takeout you really have to make sure you actually get all the sauces you paid for.
Atmosphere: 2
Food: 5
Service: 2
Mary Stanford
The worst place ever my first time and last , the give my order like food is for pigs , give me the wrong order and plus when I called the store they want charge me again I have a pic of the order.plus the attendant is ineffective
Vicky Collado
The lady that working there today in the front with the glasses should definitely be fired. She has no respect. Just giggling about things disrespectful. Should get fired. Very combative
Atmosphere: 1
Food: 1
Service: 1
Shanice Bramwell
This was my first time ordering from Papa Johns. I went with the small pizza, loaded with barbecue sauce and topped with grilled chicken and bacon. It tasted really good! The pizza had a solid amount of cheese - just right. What caught me off guard was finding a pepper and garlic sauce tucked away in the box too. I ordered via Uber Eats and it arrived in just 20 minutes - that was excellent service.
Atmosphere: 3
Food: 4
Service: 5
Lavender Rainn
I have never been so disgusted with the service at a restaurant. From the moment I walked in, the experience was horrible. I called out “sir” multiple times—at least 12—and the guy working the counter completely ignored me, even though I had just watched him talking with another employee moments before.
When a young woman finally came over, she acted like I was disturbing her personal time. She had her Beats headphones in, stayed on her phone, and barely acknowledged me when I said I was there to pick up my order. She just stared at me until she was done, and then continued scratching her head with long, dirty nails before handling my food.
I asked her if she had put on gloves at any point during this process, especially since another worker in the back was prepping pizzas and subs barehanded. Her response? With attitude: “We don’t wear gloves here.” That was enough for me. I left my order behind and walked out, and I will never return to this location again.
Sanitation and customer service clearly mean nothing here, and that is unacceptable—especially when handling food.
Atmosphere: 1
Food: 1
Service: 1
Manouchka Prudhomme
The driver was TERRIBLE I will rather travel to another location than to order from this location. Pizza came cold and just not fresh
Food: 2
Service: 1
Dhaval Bhalala
Slow service and average pizzas during night time.
Worse customer service in the world. I will never come anywhere near here again.
Atmosphere: 1
Food: 1
Service: 1
marie destinvil
This is not first time I order from papa John pizza. I am sick and tired with this place specially papa John pizza in location 218 s federal highway Pompano Beach Florida.
Marc Hallman
When ordered sat a small table and it had droppings on the table.
Atmosphere: 5
Food: 4
Service: 5
Jana Jaffe
Ordered a 3 topping pizza. Paid for a 3 topping pizza and that is not what I got. I tried to call and no one answers. You stay on hold listening to the constant call for “more pepperoni” which is exactly what I don’t get. I order weekly delivery. Someone has picked up and put me back on hold not saying anything. This is ridiculous. You can’t talk to a human. Horrible customer service.
Great location. In other cities we've lived in the Papa Johns have been a bit uneven, but this one send well run and makes a good pizza.
Atmosphere: 2
Food: 5
Service: 5
This was one of the worst customer service experiences I’ve had with a pizza place. My pizza arrived burnt to a crisp, and when I called, the store tried to claim it was “supposed to be like that” because it was well-done. Since when does well-done mean inedible?
Instead of fixing their mistake, they told me I’d have to reorder and pay again, and all they offered was a useless $5 credit. Absolutely unacceptable.
If this is how they handle their customers and their food quality, it says a lot about how the store is being run. I won’t be ordering from here again, and I’d recommend thinking twice before you do.
Atmosphere: 1
Food: 1
Service: 1
Order food and they never delivered after calling multiple times it took two hours for a re delivery for it to come to me. They never dropped the first order off and tried to argue they did. Worst pizza store in area to order from, management doesn't care and let's staff take food from deliverys for themselves.
Atmosphere: 1
Food: 1
Service: 1
Food is great and classic! Delivery/takeout is always ready in a pretty quick manner. The customer service of employees definitely is not the best if you have to go in stores, and picking up for takeout you really have to make sure you actually get all the sauces you paid for.
Atmosphere: 2
Food: 5
Service: 2
The worst place ever my first time and last , the give my order like food is for pigs , give me the wrong order and plus when I called the store they want charge me again I have a pic of the order.plus the attendant is ineffective
The lady that working there today in the front with the glasses should definitely be fired. She has no respect. Just giggling about things disrespectful. Should get fired. Very combative
Atmosphere: 1
Food: 1
Service: 1
This was my first time ordering from Papa Johns. I went with the small pizza, loaded with barbecue sauce and topped with grilled chicken and bacon. It tasted really good! The pizza had a solid amount of cheese - just right. What caught me off guard was finding a pepper and garlic sauce tucked away in the box too. I ordered via Uber Eats and it arrived in just 20 minutes - that was excellent service.
Atmosphere: 3
Food: 4
Service: 5
I have never been so disgusted with the service at a restaurant. From the moment I walked in, the experience was horrible. I called out “sir” multiple times—at least 12—and the guy working the counter completely ignored me, even though I had just watched him talking with another employee moments before.
When a young woman finally came over, she acted like I was disturbing her personal time. She had her Beats headphones in, stayed on her phone, and barely acknowledged me when I said I was there to pick up my order. She just stared at me until she was done, and then continued scratching her head with long, dirty nails before handling my food.
I asked her if she had put on gloves at any point during this process, especially since another worker in the back was prepping pizzas and subs barehanded. Her response? With attitude: “We don’t wear gloves here.” That was enough for me. I left my order behind and walked out, and I will never return to this location again.
Sanitation and customer service clearly mean nothing here, and that is unacceptable—especially when handling food.
Atmosphere: 1
Food: 1
Service: 1
The driver was TERRIBLE I will rather travel to another location than to order from this location. Pizza came cold and just not fresh
Food: 2
Service: 1
Slow service and average pizzas during night time.
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
Excellent customer service.
Worse customer service in the world. I will never come anywhere near here again.
Atmosphere: 1
Food: 1
Service: 1
This is not first time I order from papa John pizza. I am sick and tired with this place specially papa John pizza in location 218 s federal highway Pompano Beach Florida.
When ordered sat a small table and it had droppings on the table.
Atmosphere: 5
Food: 4
Service: 5
Ordered a 3 topping pizza. Paid for a 3 topping pizza and that is not what I got. I tried to call and no one answers. You stay on hold listening to the constant call for “more pepperoni” which is exactly what I don’t get. I order weekly delivery. Someone has picked up and put me back on hold not saying anything. This is ridiculous. You can’t talk to a human. Horrible customer service.
Service: 1
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