This place is a hit or miss sometimes you are lucky to get good service and good quality food and sometimes the service just angry at the register and you will have nasty service and you just have to accept it
Michael Jimenez
Stay away from this place. Worst service ever. On top of that. My chicken today was cold and undercooked! They need to fire everyone working there. Especially the manager. I will be reporting this to headquarters as well.
kimberln lands
The new fried chicken sandwich I recieved was cold and old. Service was good. But there were many employees on phones and looked bored.
Benjamin Lockett
I don’t like that I have to even leave 1 star… Service is pathetic. Went in to order a Pork Tropi Cho, I was told there was no Pork only after ordering… So I settled for Chicken.. I clearly asked for yellow rice REPEATEDLY. Yet was still served white rice. The cashier refuse to change the meal due to him insisting I said WHITE RICE… If everyone wasn’t so beautiful laughing, playing, and acting non chalant, maybe a better service could have been rendered. Then he also forgot to give me my drinks.. I had to asked twice as a reminder.. Will not be going back to this location. Thank you😡😡😡😡😡
Serina Mercado-Costanzo
The Uber Eats delivery for this location is ABSOLUTELY HORRIBLE!! The driver left my food at another building and then told me he couldn't fix the delivery because he was dropping another order off elsewhere!! This is the picture he took as proof of delivery, I will never order from this location again. Uber Eats is too expensive to be this terrible. Pollo Tropical should have a better delivery service Uber Eats should just stop delivering they are HORRIBLE!!! I should have checked the reviews first for this location!
Mercedez Preal
If there was an option to not leave any star at all this place wouldn’t have 1 star out of me. I went here on a Friday 4/18. Right before opening about 3 minutes before opening. Went through the drive-thru the young lady Sylvia who worked the drive-thru window was very rush and seemed to be irritated by me placing my order and trying to read over the menu and place more items to my order.
I told Sylvia to give me a minute, however she kept rushing me asking if I was done until I got aggravated and just told her yes and proceeded to the window. She told me my amount i paid for my food everything was fine. Then I asked if there were any chicken soup ready. She went to look came back told me no. Gave me my food that order and I asked was everything in the bag? She responded yes. The items I asked for were extra napkins, two straws, cilantro sauce. My order was three choppy chop bowls 2 regulars and 1 kids choppy chop.
So I drove off looking into my bag to check over my bag with my food to see if everything was correct. It was not, so I reversed went back to the window Sylvia came to the window & I explained to Sylvia that I was missing the kids black beans and if I could have another bag for the cilantro sauce because the bag had a hole in it from the one she gave me at before. Sylvia got the bag for the cilantro sauce, but still forgot the black beans. I was about to drive off again, but quickly put my car in park to reminded her that I was still missing the black beans.
Sylvia then look up to her clock or timer. It may allow scrunching noise as if she was irritated or aggravated that her timer was still going and I didn’t drive off to beat her time I suppose. She yelled out “Oh my god my time”! So at this point I’m like are you serious you worried about a timer and forgetting my food? She was so worried about the timer that I asked to speak to a manager because she was acting like a little kid or as if she was going to get in trouble! I spoke to the manager Enrique and explained to him about the situation. He just kept saying I’m being recorded. Everything’s recorded. Never apologize never said anything but I’m being recorded. Very bad customer service, who’s ever responsible for training neither one of them needs to train them over. And if a timer is the issue then the employees should be responsible for making sure every single item is placed in the bag and everything is properly checked before going out and giving to the drive thru window employee before handling to a customer!
This was very unprofessional my first time ever ordering from this location and this is not acceptable in the fast food industry period! I will be reaching out to corporate ;)
Jose Burgos
Worst experience at the Drive Thru…. Un polite attitude from the attendant without giving options to the customer!
Chris \u0026 leo express
Good food , good service
Lee Vargas
Since the Haitians came in it's been a piece of crap Nasty food and service in my opinion it's a 0
Reginald Herring
Ordered food thru door dash and they don't send all the food..I'm a trucker so it not like I can drive there and get it...Highly disappointed.. 🤬..Had dark meat Chicken and it was dried out. How do you dry out dark meat??? The food overall sucks, stay away from this place...Order #929094
If it’s yall 1st time trying pollo tropical. I don’t recommend this LOCATION. I hate to give this location a bad review. But, I’ve tried 6 times coming here thinking it’ll get better. I was wrong .. WORST customer service.. they dont greet you .. I’ve stay at the front counter for 5 min everyone that work there just look at me and ignore me. I was the only one there too. i highly recommend yall skip this location and go to the next closest one ..
JD Henao
Dirty. I think I am not returning to Pollo Tropical again. I think the supervisor has never been there. Napkins and trash in the floors. I ordered one plate and received another. One person served trowing the food. Horrible.
Lindsey N.
I’ve really tried giving this location a chance because of the convenience of how close it is to where I live but after 2 times, I’m done. From the two times I’ve visited this location, my order has been screwed up in some shape or fashion. The same girl at the counter would take my order and somehow mess it up. The first time, the order was wrong after I SPECIFICALLY said I wanted. When I looked at the receipt, she put something completely different. While making my order, I saw what looked liked the manager making my order. The wrong kind of chicken was on my bowl. When I said something about it to her, with a slight attitude, she claimed that I said I wanted crispy chicken when again I reiterated multiple times to her that I wanted grilled. She told the manager and the manager rolled his eyes because he had to remake the bowl again. I ask if there was issue to him. He said no.
The second occurrence happened. Same girl took my order. I said I wanted ONE order of an entree that had 2 pieces of chicken. She charged me for TWO entrees. Thankfully I check the receipt. ONCE AGAIN, with a slight attitude, she claimed I said I wanted 2 orders. I was VERY CLEAR. I only needed ONE. Thankfully, I got the refund but it really comes down to principle. I’m not sure if there was a hearing issue with her or maybe I wasn’t clear (even though I knew for certain I was) but the lack of communication, attitude, side comments, and accountability is what makes me want to stay far away from this place. Repeating my order would’ve sufficed and it wouldn’t be an issue. It’s a shame I have to write this. The food is at least decent but the service a mess. At this point, I’m better off going to Chipotle spending the extra money KNOWING I would get what I want and it would be right the first time.
Shaaka Elliott
I love love love their food! Bring back the cuban!! Stop being stingy with the cilantro garlic sauce. The food needs it, it should come in a squirt bottle! 😋
DIY TWOinCollege
Excellent chicken dishes, wraps, sandwiches and bowls. Perfectly cooked chicken, not dry, not undercooked and very tasty. Great place for a quick lunch. I used the convenient drive thru and went inside the next day.
This place is a hit or miss sometimes you are lucky to get good service and good quality food and sometimes the service just angry at the register and you will have nasty service and you just have to accept it
Stay away from this place. Worst service ever. On top of that. My chicken today was cold and undercooked! They need to fire everyone working there. Especially the manager. I will be reporting this to headquarters as well.
The new fried chicken sandwich I recieved was cold and old. Service was good. But there were many employees on phones and looked bored.
I don’t like that I have to even leave 1 star… Service is pathetic. Went in to order a Pork Tropi Cho, I was told there was no Pork only after ordering… So I settled for Chicken.. I clearly asked for yellow rice REPEATEDLY. Yet was still served white rice. The cashier refuse to change the meal due to him insisting I said WHITE RICE… If everyone wasn’t so beautiful laughing, playing, and acting non chalant, maybe a better service could have been rendered. Then he also forgot to give me my drinks.. I had to asked twice as a reminder.. Will not be going back to this location. Thank you😡😡😡😡😡
The Uber Eats delivery for this location is ABSOLUTELY HORRIBLE!! The driver left my food at another building and then told me he couldn't fix the delivery because he was dropping another order off elsewhere!! This is the picture he took as proof of delivery, I will never order from this location again. Uber Eats is too expensive to be this terrible. Pollo Tropical should have a better delivery service Uber Eats should just stop delivering they are HORRIBLE!!! I should have checked the reviews first for this location!
If there was an option to not leave any star at all this place wouldn’t have 1 star out of me. I went here on a Friday 4/18. Right before opening about 3 minutes before opening. Went through the drive-thru the young lady Sylvia who worked the drive-thru window was very rush and seemed to be irritated by me placing my order and trying to read over the menu and place more items to my order.
I told Sylvia to give me a minute, however she kept rushing me asking if I was done until I got aggravated and just told her yes and proceeded to the window. She told me my amount i paid for my food everything was fine. Then I asked if there were any chicken soup ready. She went to look came back told me no. Gave me my food that order and I asked was everything in the bag? She responded yes. The items I asked for were extra napkins, two straws, cilantro sauce. My order was three choppy chop bowls 2 regulars and 1 kids choppy chop.
So I drove off looking into my bag to check over my bag with my food to see if everything was correct. It was not, so I reversed went back to the window Sylvia came to the window & I explained to Sylvia that I was missing the kids black beans and if I could have another bag for the cilantro sauce because the bag had a hole in it from the one she gave me at before. Sylvia got the bag for the cilantro sauce, but still forgot the black beans. I was about to drive off again, but quickly put my car in park to reminded her that I was still missing the black beans.
Sylvia then look up to her clock or timer. It may allow scrunching noise as if she was irritated or aggravated that her timer was still going and I didn’t drive off to beat her time I suppose. She yelled out “Oh my god my time”! So at this point I’m like are you serious you worried about a timer and forgetting my food? She was so worried about the timer that I asked to speak to a manager because she was acting like a little kid or as if she was going to get in trouble! I spoke to the manager Enrique and explained to him about the situation. He just kept saying I’m being recorded. Everything’s recorded. Never apologize never said anything but I’m being recorded. Very bad customer service, who’s ever responsible for training neither one of them needs to train them over. And if a timer is the issue then the employees should be responsible for making sure every single item is placed in the bag and everything is properly checked before going out and giving to the drive thru window employee before handling to a customer!
This was very unprofessional my first time ever ordering from this location and this is not acceptable in the fast food industry period! I will be reaching out to corporate ;)
Worst experience at the Drive Thru…. Un polite attitude from the attendant without giving options to the customer!
Good food , good service
Since the Haitians came in it's been a piece of crap
Nasty food and service in my opinion it's a 0
Ordered food thru door dash and they don't send all the food..I'm a trucker so it not like I can drive there and get it...Highly disappointed.. 🤬..Had dark meat Chicken and it was dried out. How do you dry out dark meat??? The food overall sucks, stay away from this place...Order #929094
Restaurantji Recommends
If it’s yall 1st time trying pollo tropical. I don’t recommend this LOCATION. I hate to give this location a bad review. But, I’ve tried 6 times coming here thinking it’ll get better. I was wrong .. WORST customer service.. they dont greet you .. I’ve stay at the front counter for 5 min everyone that work there just look at me and ignore me. I was the only one there too. i highly recommend yall skip this location and go to the next closest one ..
Dirty. I think I am not returning to Pollo Tropical again. I think the supervisor has never been there. Napkins and trash in the floors. I ordered one plate and received another. One person served trowing the food.
Horrible.
I’ve really tried giving this location a chance because of the convenience of how close it is to where I live but after 2 times, I’m done. From the two times I’ve visited this location, my order has been screwed up in some shape or fashion. The same girl at the counter would take my order and somehow mess it up. The first time, the order was wrong after I SPECIFICALLY said I wanted. When I looked at the receipt, she put something completely different. While making my order, I saw what looked liked the manager making my order. The wrong kind of chicken was on my bowl. When I said something about it to her, with a slight attitude, she claimed that I said I wanted crispy chicken when again I reiterated multiple times to her that I wanted grilled. She told the manager and the manager rolled his eyes because he had to remake the bowl again. I ask if there was issue to him. He said no.
The second occurrence happened. Same girl took my order. I said I wanted ONE order of an entree that had 2 pieces of chicken. She charged me for TWO entrees. Thankfully I check the receipt. ONCE AGAIN, with a slight attitude, she claimed I said I wanted 2 orders. I was VERY CLEAR. I only needed ONE. Thankfully, I got the refund but it really comes down to principle. I’m not sure if there was a hearing issue with her or maybe I wasn’t clear (even though I knew for certain I was) but the lack of communication, attitude, side comments, and accountability is what makes me want to stay far away from this place. Repeating my order would’ve sufficed and it wouldn’t be an issue. It’s a shame I have to write this. The food is at least decent but the service a mess. At this point, I’m better off going to Chipotle spending the extra money KNOWING I would get what I want and it would be right the first time.
I love love love their food! Bring back the cuban!! Stop being stingy with the cilantro garlic sauce. The food needs it, it should come in a squirt bottle! 😋
Excellent chicken dishes, wraps, sandwiches and bowls. Perfectly cooked chicken, not dry, not undercooked and very tasty. Great place for a quick lunch. I used the convenient drive thru and went inside the next day.
Loading...