Treat your workers better. As a fellow service worker, easy to tell they are all under way too much stress for a shitty job.
Service: 5
Diane Annett
Why would i order a salad…and not get a salad dressing? Where does that make any sense?
Then my other bowl was missing the fajita veggies.
They didn't even try to communicate the issues when i picked up the food.
I would not recommend this location.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl, Salad
KareLin Ellis
We ended up leaving without our food and going to Penera because- I am allergic to raw onion so I asked “do you have any plain chopped tomatoes in the cooler down there” (I’ve been here many times for years, and sometimes they have plain chopped tomatoes and corn without onion.) Well she could not contain herself and made a huge scene - my husband said “no we will just leave there’s no reason to engage with someone like this” and we left and our partially prepared food was disposed of.
A simple “no im sorry we don’t have any” would have been sufficient- I’m super laid back but she went on and on in an animated way and then continued to speak ill after I stepped away, my husband said nope we are leaving.
Service: 1
Carlos Nazario
The carnitas are good but a little fatty. Great if you like that stuff.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Rice Bowl, High Protein Bowl
Jennifer Wagner
I made an online order. I went to pick it up the girl said she was making it but they were out of chicken and we would have to wait fifteen minutes for the chicken. Ok no problem, but I noticed my order was already half made I spent approx $100 on an order for my family. I asked if she could please remake the order when the chicken was done so it was all hot and fresh. She said no. I said but I spent a lot of money and would like all of my order fresh she said I’ll get my manager but she will say the same thing. She got her manager and she said the same thing and said you can order through the line but no she won’t make your order all fresh. I said but I already ordered. I was confused. And my boyfriend asked why we would need to reorder and why she had such an attitude with us. She was mad and said you can order through the line or you can leave I said can I have a refund she said you can call the 1800 number. I asked her name she wouldn’t give it and stomped off. She sent up some business cards with a worker. Nobody would give us their name but the manager had pink butterfly tattoos all up her neck. I have never had such a bad experience! My boyfriend owns the auto shop close by and told the worker how he comes there all the time and this is the worst experience he has ever had and will not be coming or buying his employees lunch from their anymore. We left and drove twenty min to the chipotle in Trinity. I will get my refund from corporate bc the 1800 number hangs up on you when you call. And it is a holiday weekend. Thankfully this isn’t all I had to feed my family!
Just to follow up on this review, I called all of the numbers on the business cards given to me and left messages and NEVER received a call back. I tried to get a refund and the number given hangs up right away. I had to file a dispute with my credit card. I also reached online and the response was a canned sorry to hear you didn't have a good experience we can do better next time response. They do not care if you had a bad experience and they do not care to make it right. I am telling everyone I know about this place and all of my friends are also having bad experiences here. A friend of mine told me they have RATS and the health department was called on them for it. Stay AWAY from this place, the one in Trinity is 1000xs better!
Atmosphere: 1
Service: 1
B1
Extremely poor customer service. Management not trained well. Store has no Order of direction. Organization skills are subpar! Definitely not going back! I asked for my money back they wouldn’t give it back I never received the food just to be clear.
Atmosphere: 1
Food: 1
Service: 1
Samantha Lee
Location has rat infestation 🐀!
Atmosphere: 1
Food: 1
Service: 1
hunter lauer
The rice was so salty made it made the food
Food: 1
Luis Guzman
Always out of ingredients. Costumer service is horrible, the food has no flavor
Atmosphere: 2
Food: 1
Service: 1
McKenzie Parton
The professionalism at this store is AWFUL. The attitude from the line people is crazy! I went during a lunch rush and they were out of 3 of their most popular items. Which is understandable at times but can be fixed with proper management. The comments and attitude from the employees though is not acceptable! The girl that was working the end line on 10/25/24 did not like my comment of "yall need to get it together" and decide to throw my items into my bowls and proceed to run her mouth to me. Clearly the management lets their employees say anything to customers!
Food prep area was very dirty and the service was not great. It was my first time going so I needed a little help with the process and they didn’t seem to care. I probably won’t go to this or any Chipotle location again.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Burrito Bowl
James Houston
Store and bathrooms were disgustingly dirty tables looked like never been wiped all day. Bathrooms even worse. Ordered food ordered drinks. Go over to get drinks there is no ice there is no flavored tee. And the sweet tea lids off on both and stuff floating in tea. Asked for ice said ice machine broke. Least u could do is tell me before I spend 4 dollars on a drink and then get over there and complete mess of a station and warm drink. Won’t be back to this location been going down hill past couple mths. We eat at chipotle at least 2 times a week.
Atmosphere: 1
Food: 2
Service: 1
wipaporn potino
The service staff is not good. employee doesn’t want to working
Service: 1
Recommended dishes: Rice Bowl
Kyle Flazzmucci
The chicken bowl is a wonder to the taste buds
Sandra Depietro
So at 8 pm there was no more drinks and they were not planning to refill the pitchers anymore. No silverware. When I asked for some I was ignored. Was going to eat there but can't eat a bowl without silverware. No chips. Was extremely disappointed
Treat your workers better. As a fellow service worker, easy to tell they are all under way too much stress for a shitty job.
Service: 5
Why would i order a salad…and not get a salad dressing? Where does that make any sense?
Then my other bowl was missing the fajita veggies.
They didn't even try to communicate the issues when i picked up the food.
I would not recommend this location.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl, Salad
We ended up leaving without our food and going to Penera because- I am allergic to raw onion so I asked “do you have any plain chopped tomatoes in the cooler down there” (I’ve been here many times for years, and sometimes they have plain chopped tomatoes and corn without onion.) Well she could not contain herself and made a huge scene - my husband said “no we will just leave there’s no reason to engage with someone like this” and we left and our partially prepared food was disposed of.
A simple “no im sorry we don’t have any” would have been sufficient- I’m super laid back but she went on and on in an animated way and then continued to speak ill after I stepped away, my husband said nope we are leaving.
Service: 1
The carnitas are good but a little fatty. Great if you like that stuff.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Rice Bowl, High Protein Bowl
I made an online order. I went to pick it up the girl said she was making it but they were out of chicken and we would have to wait fifteen minutes for the chicken. Ok no problem, but I noticed my order was already half made I spent approx $100 on an order for my family. I asked if she could please remake the order when the chicken was done so it was all hot and fresh. She said no. I said but I spent a lot of money and would like all of my order fresh she said I’ll get my manager but she will say the same thing. She got her manager and she said the same thing and said you can order through the line but no she won’t make your order all fresh. I said but I already ordered. I was confused. And my boyfriend asked why we would need to reorder and why she had such an attitude with us. She was mad and said you can order through the line or you can leave I said can I have a refund she said you can call the 1800 number. I asked her name she wouldn’t give it and stomped off. She sent up some business cards with a worker. Nobody would give us their name but the manager had pink butterfly tattoos all up her neck. I have never had such a bad experience! My boyfriend owns the auto shop close by and told the worker how he comes there all the time and this is the worst experience he has ever had and will not be coming or buying his employees lunch from their anymore. We left and drove twenty min to the chipotle in Trinity. I will get my refund from corporate bc the 1800 number hangs up on you when you call. And it is a holiday weekend. Thankfully this isn’t all I had to feed my family!
Just to follow up on this review, I called all of the numbers on the business cards given to me and left messages and NEVER received a call back. I tried to get a refund and the number given hangs up right away. I had to file a dispute with my credit card. I also reached online and the response was a canned sorry to hear you didn't have a good experience we can do better next time response. They do not care if you had a bad experience and they do not care to make it right. I am telling everyone I know about this place and all of my friends are also having bad experiences here. A friend of mine told me they have RATS and the health department was called on them for it. Stay AWAY from this place, the one in Trinity is 1000xs better!
Atmosphere: 1
Service: 1
Extremely poor customer service. Management not trained well. Store has no Order of direction. Organization skills are subpar! Definitely not going back! I asked for my money back they wouldn’t give it back I never received the food just to be clear.
Atmosphere: 1
Food: 1
Service: 1
Location has rat infestation 🐀!
Atmosphere: 1
Food: 1
Service: 1
The rice was so salty made it made the food
Food: 1
Always out of ingredients. Costumer service is horrible, the food has no flavor
Atmosphere: 2
Food: 1
Service: 1
The professionalism at this store is AWFUL. The attitude from the line people is crazy! I went during a lunch rush and they were out of 3 of their most popular items. Which is understandable at times but can be fixed with proper management. The comments and attitude from the employees though is not acceptable! The girl that was working the end line on 10/25/24 did not like my comment of "yall need to get it together" and decide to throw my items into my bowls and proceed to run her mouth to me. Clearly the management lets their employees say anything to customers!
Atmosphere: 1
Service: 1
Restaurantji Recommends
Food prep area was very dirty and the service was not great. It was my first time going so I needed a little help with the process and they didn’t seem to care. I probably won’t go to this or any Chipotle location again.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Burrito Bowl
Store and bathrooms were disgustingly dirty tables looked like never been wiped all day. Bathrooms even worse. Ordered food ordered drinks. Go over to get drinks there is no ice there is no flavored tee. And the sweet tea lids off on both and stuff floating in tea. Asked for ice said ice machine broke. Least u could do is tell me before I spend 4 dollars on a drink and then get over there and complete mess of a station and warm drink. Won’t be back to this location been going down hill past couple mths. We eat at chipotle at least 2 times a week.
Atmosphere: 1
Food: 2
Service: 1
The service staff is not good. employee doesn’t want to working
Service: 1
Recommended dishes: Rice Bowl
The chicken bowl is a wonder to the taste buds
So at 8 pm there was no more drinks and they were not planning to refill the pitchers anymore. No silverware. When I asked for some I was ignored. Was going to eat there but can't eat a bowl without silverware. No chips. Was extremely disappointed
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