If you’re gluten intolerant BEWARE!! I have been here many times before and never had an issue but last night was different. I ordered 2 scoops of ice cream with pecans and chocolate chips. Well someone must have poured the chocolate crunchies into the chocolate chips because they were in my ice cream. I didn’t notice at first and when I saw little black specks I thought maybe it was some shavings from the chocolate chips. Well as you moved the ice cream around, there were more with a very distinct taste. Long story short, I am extremely ill today as I cannot eat gluten. These things shouldn’t be happening. There should definitely be more precautions taken!
Mark S
HAIRNETS!!! WOULDN'T LEAVE A REVIEW UNLESS IT WAS TWICE NOW!
L. Ann’el
Today I stopped by to purchased ice cream for my children, and had to put up with the worst customer service my a member, Morgan. She was very rude and impolite and refused to to even bag my purchase. Very disappointed. Horrible employee, still a good store.
Daniel Bonilla
Best ice cream in town!!!
kassandra Rabinovitz
I went in to Carvel last Wednesday and purchase 2 sundaes for 11.36 because they were buying one get one, and I included a $2 tip Today Carvel refunded my original charge and charged me double the amount for a total of 22.72 I called to speak with a manager and the owner and no one was available until tomorrow morning. I spoke with Jada at 5:40pm and she stated she would leave a note for them when they come in tomorrow. I hope for a speedy resolution of this issue and have already contacted corporate as well
Glenn Rathke
Absolutely best chocolate ice cream.
Trista DaSilva
Jada and Morgan are so nice. I don’t know why they say they have certain cakes online but when I got there what I was looking for they didn’t have. I appreciate the girls trying to go above and beyond to help me.
kalya martina
I’d like to take a moment to write this review. The two young ladies working tonight were fantastic. Despite the line being almost out the door, they worked quickly and made sure everyone was taken care of. I believe their names were Morgen and Jayda. They had such a good, vibrant spirit.
Ember L
I’ll take time out of my day to write this review because someone needs to. The service at night or at least tonight was a joke. The two women working tonight I think need a different job. They don’t care at all to do their job and lie about running out of items that were clearly still stocked. They care more about their friends sitting in the lobby with them chatting than doing their job and if that’s the case I think they should find a new one. This place deserves better. Would have loved to come back but I think this will be my last visit to this location. I’d rather drive the extra 35 minutes to Vero than come here. Just a huge disappointment.
Josh mckee
Love this place. The ice cream is amazing the place is always clean and the workers are happy and helpful. Definitely will be back
First time there but had the most awesome & memorable experience any customer can ask for. The 2 young ladies on staff at the time were the best & most courteous!!! Morgan, after allowing me a few samples of ice cream, made me the greatest combination ever! While Morgan was doing what she seems to do best Janira was busy decorating a birthday ice cream cake I bought. Needless to say that she did a fabulous job! She's the real cake decorator
Morgan & Janira BIG UP UNNO NICE CLEAN & COURTEOUS SELVES....A the Jamaican Guy said that!
Girls always happy memorized order thank you genesis and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sundae
Samantha M
Genesis is the best worker there. Has such a cheerful outlook made me feel so welcomed & made my ice cream with love. ✨
Asya Louissaint
Morgan was Amazing ! Great Customer Service!
Service: 5
Cocoa Cyn
Very rude young people working there when my partner and I stopped by for dessert we walked and no one greeted us they just stared at us until we ordered also the ice cream was very tasteless. I’ll stick to the Saint Lucie west location
If you’re gluten intolerant BEWARE!! I have been here many times before and never had an issue but last night was different. I ordered 2 scoops of ice cream with pecans and chocolate chips. Well someone must have poured the chocolate crunchies into the chocolate chips because they were in my ice cream. I didn’t notice at first and when I saw little black specks I thought maybe it was some shavings from the chocolate chips. Well as you moved the ice cream around, there were more with a very distinct taste. Long story short, I am extremely ill today as I cannot eat gluten. These things shouldn’t be happening. There should definitely be more precautions taken!
HAIRNETS!!! WOULDN'T LEAVE A REVIEW UNLESS IT WAS TWICE NOW!
Today I stopped by to purchased ice cream for my children, and had to put up with the worst customer service my a member, Morgan. She was very rude and impolite and refused to to even bag my purchase. Very disappointed. Horrible employee, still a good store.
Best ice cream in town!!!
I went in to Carvel last Wednesday and purchase 2 sundaes for 11.36 because they were buying one get one, and I included a $2 tip
Today Carvel refunded my original charge and charged me double the amount for a total of 22.72
I called to speak with a manager and the owner and no one was available until tomorrow morning.
I spoke with Jada at 5:40pm and she stated she would leave a note for them when they come in tomorrow.
I hope for a speedy resolution of this issue and have already contacted corporate as well
Absolutely best chocolate ice cream.
Jada and Morgan are so nice. I don’t know why they say they have certain cakes online but when I got there what I was looking for they didn’t have. I appreciate the girls trying to go above and beyond to help me.
I’d like to take a moment to write this review. The two young ladies working tonight were fantastic. Despite the line being almost out the door, they worked quickly and made sure everyone was taken care of. I believe their names were Morgen and Jayda. They had such a good, vibrant spirit.
I’ll take time out of my day to write this review because someone needs to. The service at night or at least tonight was a joke. The two women working tonight I think need a different job. They don’t care at all to do their job and lie about running out of items that were clearly still stocked. They care more about their friends sitting in the lobby with them chatting than doing their job and if that’s the case I think they should find a new one. This place deserves better. Would have loved to come back but I think this will be my last visit to this location. I’d rather drive the extra 35 minutes to Vero than come here. Just a huge disappointment.
Love this place. The ice cream is amazing the place is always clean and the workers are happy and helpful. Definitely will be back
Restaurantji Recommends
First time there but had the most awesome & memorable experience any customer can ask for. The 2 young ladies on staff at the time were the best & most courteous!!! Morgan, after allowing me a few samples of ice cream, made me the greatest combination ever! While Morgan was doing what she seems to do best Janira was busy decorating a birthday ice cream cake I bought. Needless to say that she did a fabulous job! She's the real cake decorator
Morgan & Janira BIG UP UNNO NICE CLEAN & COURTEOUS SELVES....A the Jamaican Guy said that!
Vegetarian options: Non dairy sorbet options.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake, Sundae, Oatly Soft Serve
Girls always happy memorized order thank you genesis and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sundae
Genesis is the best worker there. Has such a cheerful outlook made me feel so welcomed & made my ice cream with love. ✨
Morgan was Amazing ! Great Customer Service!
Service: 5
Very rude young people working there when my partner and I stopped by for dessert we walked and no one greeted us they just stared at us until we ordered also the ice cream was very tasteless. I’ll stick to the Saint Lucie west location
Atmosphere: 1
Food: 3
Service: 1
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