Dunkin'

They really need folk that are passionate about their job, especially in the customer service industry. The whole atmosphere was horrible my small hot midnight was cold and horrible. Why I can't get what I ask for that's on the menu board $6 meal bacon croissant they said they couldn't do it. And then drop my money on the ground. What the heck. Something needs to be done about this. If you don't like your Jobe or where you work just leave stop dishing that negative energy out on your customers PERIOD!!!!!!!😡

Atmosphere: 1

Food: 1

Service: 1

Worst Dunkin. Staff ignore the line in lobby. Take and complete one order at a time instead of moving line though. These people need to be retrained or new staff brought in. This location gives the bean an awful reputation.

Atmosphere: 1

Food: 1

Service: 1

Spent $18...drove away then discovered a wrong latte and a wrong breakfast sandwich. From the slip, the person taking the order did FINE...whoever did the food and beverage NOPE. VERY PRICEY for the wrong order!

just awful. this place needs an entire new crew and new manager. The bigger blonde girl who’s usually taking orders has absolutely no customer service skills. i come here almost every day and every time im treated the same. the manager doesn’t do anything about the complaints she receives about her employees and honestly i believe she must encourage this behavior for it not to stop. if i could rate this dunkin -10 stars i would. the one down the street is 10x better and destiny serves me with a smile EVERY time.

I love the food and coffee and great customer service no complaints.

Atmosphere: 5

Food: 5

Service: 5

Delicious donuts and good coffee. The drive thru service is quick, however it would be nice to see a smile on the employees face 😃

Kid-friendliness: Lots of sweet options for kids.

Food: 5

Service: 3

Recommended dishes: Dear Santa Donut

Hands down this is the best Dunkin around. The staff is so kind and gets to know their customers. The manager visibly helps out and also makes sure the customers are satisfied. They knock out their drive thru line so quickly even if it’s long some days (which is rare) I don’t stress because 9 times out of 10 it goes very quickly. There’s other Dunkin’s down SLW blvd, but don’t waste your time. This one is the best hands down!! Thank you team!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Dunkin' Refreshers

Six people, and they still can not manage the high traffic they have before 9 am. If you are not a regular, expect to wait longer since they serve the regulars first even they come after you. I will not use this location again.

Atmosphere: 1

Food: 3

Service: 1

Must be closed for good. Not open at noon today

It is perplexing why I would request the absence of cheese from a product only to receive it with the very ingredient I explicitly stated I am allergic to. This practice not only violates my dietary preferences but also raises concerns about the potential for legal action against these large corporations. It appears that employees are more concerned with their mobile devices and reading simple instructions than addressing customer concerns and ensuring their safety.

Atmosphere: 1

Food: 1

Service: 1

Rude employees and everyone looks miserable

The cashier at the drive though was fine. But who ever was in there with him was cursing and talking bad about customers. Very unprofessional. Visited on 10-18-24 at 3pm

Atmosphere: 1

Food: 5

Service: 1

Went through drive thru. People were friendly and had bright smiles. Quick and accurate too.

Atmosphere: 5

Food: 5

Service: 5

Fresh coffee and very friendly employees. Near I95

Atmosphere: 5

Food: 5

Service: 5

They used to close at 8:00, now 7:30pm. Been there 4 times in the past month before 7:10 and they did not have any coffee hot or cold. Where I am from if you walked in at 7:29pm they would make a fresh pot. Also after you place an order at the window and you say thank you their response is no problem not your welcome. Some times I’ve sat at the drive thru speaker for a while and no response. Went in and no one had a headset on. Taller guy is very polite tho

Atmosphere: 1

Service: 1