Tropical Smoothie Cafe

Food never tastes fresh at this store and the smoothies always taste different than the any other tropical smoothie I go to. And not good different. Will not be returning here and suggest you go to another store to avoid disappointment.

Atmosphere: 1

Food: 1

Service: 2

Ordered a smoothie and flatbread. Did not receive my flatbread so I ordered a new one. When I got my flatbread, it was drenched in ranch. I ordered the chipotle chicken club which has NO ranch.

Atmosphere: 1

Food: 1

Service: 1

Service was awful, unprofessional staff. They had 4 young teenage girls working, store was empty.A girl with braids took my order who was on her personal phone. Took her 5 mins to actually make my smoothie because she wanted to talk and laugh with her co workers. She walked out, while my smoothie was done and the other 3 walked in the back. A customer came in and one of the girls came out to take his order, while I’ve been waiting for 15 mins for my smoothie. Never going back. I understand if it was busy, but it wasn’t.

Atmosphere: 1

Food: 3

Service: 1

This location is always such a joy to order from. Tannia's welcomed me with her warm smile and she made the best Chia Banana Boost I've ever had. This location rocks!!!!

Atmosphere: 5

Food: 5

Service: 5

Got a smoothie, a flat bread, and a buffalo chicken wrap. Waited 30 minutes only got the smoothie. Staff was rude and walking around like people aren’t here.

Food: 2

Very rude staff. DO NOT GO HERE!!!

Atmosphere: 1

Food: 1

Service: 1

Friday November 1st around 4:20pm
My boyfriend and I went to get food and we sat inside to eat. We both got the chicken pesto flat bread. We still felt hungry and went back to the counter to get a free smoothie on my app. The girls working wouldn’t honor the free smoothie I had on my app because their scanner wasn’t working and I had proof on my app I had the option. I work in the food industry and in that scenario they should have honored my free smoothie even though the app or scanner wasn’t working since I had proof.

Atmosphere: 1

Food: 5

Service: 1

Purchased 4 smoothies and 2 wraps. For some forsaken reason, the new employees in the back who apparently aren't being watched decided to make the DRIEST wraps. Thai chicken wraps should never be dry.. it makes it very bland.
I called the store, the girl upfront sounded new also. Told me to bring the wraps back and they will remake them. I told her this is our lunch break, we don't have that kind of time. Can I get a credit? I can sent pictures for proof. Nope.. I needed to bring them in. She was passing the information back and forth to her manager. She told me the employees in the back are new, then why is no one watching them and directing them? So I asked is someone telling you what to say? She said yes, I said can I just speak to them directly then? I spoke to the manager. She said she isn't the owner and must have the wraps to take pics of them to show proof of whatever she mumbled to me. She said then you can take them back and laughed. I told her I wasn't coming back today, the wraps will just sit there until tomorrow and dry up, she said thats fine. That is not how customers should be treated. I would have gladly sent her images of the wraps themselves, same thing she would have done and save us this headache and wasted gas. A store credit would have been so much easier. Leave our name on it and we could get it tomorrow, but no.
Unacceptable and poor quality food.. poor quality everything.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Juice

Order here and other locations all the time. Today was not greeted friendly and food was slopped together and messy. Usually it’s put together well.

Atmosphere: 2

Food: 2

Service: 2

Recommended dishes: Juice

The staff consists of 2 young girls that were very rude, and unfriendly. Will not return to this establishment because of this.

Food: 5

Service: 1

I went to this location yesterday i believe, it was very very busy with only one girl working upfront taking orders and making smoothies. Even though she had a lot on her plate she was still very kind to everyone. I wish i had caught her name but the store was just so busy!! Very beautiful young lady she had black hair and facial piercings, if i ever go back i would give her a nice tip!!! very good food as well!! my kids love the wraps!!!

In all my years of going to this establishment, today was by far the worst service I’ve ever received, from a lady they call Nana. Not sure if that’s just a term of endearment that the staff calls her that. Her customer service skills are not good enough to be out front handling customers, unless the franchise doesn’t care about keeping their customers. She immediately started yelling at me when I tried to educate her about time and temperature abuse (no more than 10mins away from refrigeration((not talking about the smoothie))) after I noticed that my items had just been placed and left on a shelf for more than 10mins. At the end of the day, this isn’t her home and there are rules put in place on how you keep food stored. I will wait to hear back from them before I make any further phone calls. How many other people are they contaminating because of blatant disregard to food safety. After 10mins food should be moved to hot holding (140+)/refrigerated (40-) until picked up. To be continued………..

Service: 1

Great shop very friendly

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Smoothie and a Sandwich

Not sure what is going with this location but from May to now the fruit bowls are not being done well. They fill it up half way, the fruits they use are no food, its so disappointing. The location from Stuart they know how to do the fruit bowls. There also has been times where I place a store pick up order and I get there and the order has not been done or placed in the cubby. Huge inconvenience when your on a time span especially on your lunch break.

Atmosphere: 4

Food: 5

Service: 1

New management is awesome!! Our order got messed up and they reached out to us to make it right. Super communicative and really made it seem like she cares. 10/10 recommend this location!

Atmosphere: 5

Food: 5

Service: 5