Drive thru is inefficient, slow, rude, and completely wastes time. Your store should be closed.
Atmosphere: 1
Service: 1
Finn Gurmee
Waiting over 20 min on the drive thru line with 2 other cars ahead of me. If you had brains you’d be dangerous.
Atmosphere: 1
Service: 1
Shan Chan
I rarely leave reviews, but honestly, it feels like customer service doesn’t exist anymore. I’ve never had an issue with Wendy’s Spicy Chicken Deluxe, until today. The chicken was unusually tough and difficult to eat. No big deal, everyone has an off day, so I went inside to let them know.
Instead of apologizing, the employee opened the box, tossed the sandwich straight into the trash, and didn’t even ask what I wanted to do next. She just told the cook to make another one. Since I was on my lunch break and didn’t have time to wait for a new sandwich to cool down, I asked for a refund instead.
While another customer was waiting to place his order, I even told her to go ahead and take care of him first. Her only response was, “Give me your receipt.” Although I did get my refund, the interaction really highlighted a lack of basic customer service.
Working in fast food is fast-paced and demanding, but that shouldn’t come at the expense of treating customers respectfully. The manager even apologized to a drive-thru customer for their wait, but nothing was said to me for the inconvenience.
Do better, Wendy’s.
Atmosphere: 1
Food: 1
Service: 1
Michael Bezerra
They are not open in the morning hours.
Joy Jasper
Went thru drive thru got shorted 1 chicken tenders got BBQ instead of ranch and asked for unsweetened tea and it was sweet tea. Oh brother 🤦
Atmosphere: 1
Food: 1
Service: 1
Chelsey Seeley
Went to call because they got my order wrong and I didn't have time to go back. The phone number for this location goes to instant voicemail.
Atmosphere: 3
Food: 3
Service: 3
Brooke Melvoen
Lady at the front could not multi-task. Had a coupon for a buy one, get one free frostie, acted like she had no idea what I was talking about. Sat the front window for five minutes she didnt look at us. Eventually a different lady came over and actually talked to us. First lady took the payment finally. Had to physically ask for spoons because apparently she didn't think we'd need them or something. Barely paid attention to us whatsoever and there was only one other person in the drive-thru. Frosties were fine but I dont think it should have taken 10 minutes
Atmosphere: 2
Food: 4
Service: 2
Evan Cilley
No one running the drive thru at 12 am
Nathanael Fluck (Nate)
Food was good VERY good!! Props to Rachel for being very welcoming and providing good service. Would definitely recommend
After having a horrible experience at the hospital nearby. I walked all the way to this Wendy's and I noticed everyone working and getting orders done. Mostly door dash or uber eats orders were coming thru. It definitely took long, but i understood and I had to wait for my husband to get back from Okeechobee (50 minutes away) anyway, so didnt mind. I finally order my food and get my drink. The woman in front was so nice! She was working hard. She mentioned she started not too long ago, so I told her that her and the crew were doing fantastic job. After having a bad start to my day. I'm glad I walked in here and got treated nicely. 💕
Atmosphere: 5
Food: 5
Service: 5
Sky Mcnamara
Denise is always here every time I come, I work across the street and come for breakfast and my break. She is always first to help me and smiling like she is actually happy to be helping me. What a difference people like her make to our days and our world. I love this place still because she is there to help me. From wiping down tables to taking out trash and checking out customers, I don’t know what she doesn’t or couldn’t do.
Atmosphere: 5
Food: 5
Service: 5
JOSHUA MAYBERRY
I have been coming to this Wendy’s for 24 years. The lady with the Mickey Mouse voice has been a pleasure for the last five years, but I must say, and I am only writing this review for the young man working in the window named Von. When I tell you, this young man has the best customer service and is extremely efficient I mean it. Literally is the best employee I have seen working under management and the 24 years. I have been going to this Wendy’s. The young man Von needs some accolades. Blessings to that young man. His worth ethic is beyond 50-year-olds I know today. Wendy’s should be very lucky and grateful to have him.
Drive thru is inefficient, slow, rude, and completely wastes time. Your store should be closed.
Atmosphere: 1
Service: 1
Waiting over 20 min on the drive thru line with 2 other cars ahead of me. If you had brains you’d be dangerous.
Atmosphere: 1
Service: 1
I rarely leave reviews, but honestly, it feels like customer service doesn’t exist anymore. I’ve never had an issue with Wendy’s Spicy Chicken Deluxe, until today. The chicken was unusually tough and difficult to eat. No big deal, everyone has an off day, so I went inside to let them know.
Instead of apologizing, the employee opened the box, tossed the sandwich straight into the trash, and didn’t even ask what I wanted to do next. She just told the cook to make another one. Since I was on my lunch break and didn’t have time to wait for a new sandwich to cool down, I asked for a refund instead.
While another customer was waiting to place his order, I even told her to go ahead and take care of him first. Her only response was, “Give me your receipt.” Although I did get my refund, the interaction really highlighted a lack of basic customer service.
Working in fast food is fast-paced and demanding, but that shouldn’t come at the expense of treating customers respectfully. The manager even apologized to a drive-thru customer for their wait, but nothing was said to me for the inconvenience.
Do better, Wendy’s.
Atmosphere: 1
Food: 1
Service: 1
They are not open in the morning hours.
Went thru drive thru got shorted 1 chicken tenders got BBQ instead of ranch and asked for unsweetened tea and it was sweet tea. Oh brother 🤦
Atmosphere: 1
Food: 1
Service: 1
Went to call because they got my order wrong and I didn't have time to go back. The phone number for this location goes to instant voicemail.
Atmosphere: 3
Food: 3
Service: 3
Lady at the front could not multi-task. Had a coupon for a buy one, get one free frostie, acted like she had no idea what I was talking about. Sat the front window for five minutes she didnt look at us. Eventually a different lady came over and actually talked to us. First lady took the payment finally. Had to physically ask for spoons because apparently she didn't think we'd need them or something. Barely paid attention to us whatsoever and there was only one other person in the drive-thru. Frosties were fine but I dont think it should have taken 10 minutes
Atmosphere: 2
Food: 4
Service: 2
No one running the drive thru at 12 am
Food was good VERY good!! Props to Rachel for being very welcoming and providing good service. Would definitely recommend
Atmosphere: 5
Food: 5
Service: 5
I Love Bacon Burger
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good customer service
Atmosphere: 5
Food: 4
Service: 5
After having a horrible experience at the hospital nearby. I walked all the way to this Wendy's and I noticed everyone working and getting orders done. Mostly door dash or uber eats orders were coming thru. It definitely took long, but i understood and I had to wait for my husband to get back from Okeechobee (50 minutes away) anyway, so didnt mind. I finally order my food and get my drink. The woman in front was so nice! She was working hard. She mentioned she started not too long ago, so I told her that her and the crew were doing fantastic job. After having a bad start to my day. I'm glad I walked in here and got treated nicely. 💕
Atmosphere: 5
Food: 5
Service: 5
Denise is always here every time I come, I work across the street and come for breakfast and my break. She is always first to help me and smiling like she is actually happy to be helping me. What a difference people like her make to our days and our world. I love this place still because she is there to help me. From wiping down tables to taking out trash and checking out customers, I don’t know what she doesn’t or couldn’t do.
Atmosphere: 5
Food: 5
Service: 5
I have been coming to this Wendy’s for 24 years. The lady with the Mickey Mouse voice has been a pleasure for the last five years, but I must say, and I am only writing this review for the young man working in the window named Von. When I tell you, this young man has the best customer service and is extremely efficient I mean it. Literally is the best employee I have seen working under management and the 24 years. I have been going to this Wendy’s. The young man Von needs some accolades. Blessings to that young man. His worth ethic is beyond 50-year-olds I know today. Wendy’s should be very lucky and grateful to have him.
Atmosphere: 5
Food: 5
Service: 5
Clean environment and friendly staff.
Atmosphere: 5
Food: 5
Service: 5
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