Hummm...I don't know what to say. Captain D's the quality of your meats has gone down. The catfish was so thin, all I had was the batter that got stuck in my throat. I peeled through it because we were ready to eat. I could have went elsewhere, but the young lady, Daniyah, was very nice. The food quality has gone down. Ms Rashida was very helpful. Thank you. I'll be back...
Kid-friendliness: Kid meal was good.
Atmosphere: 4
Food: 3
Service: 5
Daniel Howell
Excellent food and excellent service. The fish was amazing! Thanks
Parking: Thank you very much. Y'all delivered on your promises. By the way, The Lord delivered on His promises when He sent His Son Jesus, to die in our place, 4 our sin ( bad things we have done to others and God)! Take His survey (10 Commandments) to see how we all measure up. Have a blessed day!
Kid-friendliness: Kid friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish and Chips, Corn on the Cob, French Fries
Delilah Williams
I had such a great experience here! The staff member, Rashida, was extremely friendly and swift. The food was amazing. Additionally, I enjoyed the atmosphere of the restaurant. Definitely coming back!
Atmosphere: 5
Food: 5
Service: 5
Phillip Collie
Fast service, hot food, friendly employees.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fish and Chips, French Fries, Fried Okra
Mary Dixon
Visited this store on 11/12/24. Absolute WORST experience. My order was done online. When I got there I was rudely told, "Ma'am you are going to have to just cancel your order we don't have any white fish or shrimp skewers." I'm there in the drive thru trying to figure out how to do that (which you can't in either the app or online site). So I'm trying to see if they can do something but the manager goes back in the back to cook, leaving the front person to talk to me, who had no clue what to do. (They were short staffed). I asked to speak to the manager again, I waited for the manager for 15 minutes in the drive thru. The young lady up front kept saying "she'll be up in a minute". So i wait longer. Then a truck pulls up behind me in the drive thru and I'm told that I'm going to have to come in and fix it. Now, I'm disabled, on a walker, and was trying to resolve this without having to fight my walker and go inside. It was the whole point of me choosing Captain D's because of the drive thru. But I was made to do it because the manager would not come up to the window. Yes, I was, at that point upset, because I was hurting, tired, and now having to fight my walker out to go inside about this. I admit was stern and abrupt because i was now frustrated and in pain, but was in control of myself. However, the manager was like "maam, you need to calm down". When in the store, I gave the manager my phone and told her to show me where I could get it refunded since she was so certain it could be done. When she couldn't find it I thought she was going to drop my phone, so I took it back quickly. Then she accused me of snatching my phone back, when I wasn't trying to. I was the one who FINALLY suggested to swap out the meal.
ALL IN ALL... The manager there was rude, uncooperative, would not listen, and was very poor at providing customer service. I spent an hour there just to get something to take home for dinner. All she had to do was agree, apologize for the inconvenience, and offer to either substitute the order or refund just the meal. Instead it seemed like it was more of an inconvenience to her to help the customer. My advice, If you want Captain D's get it in Tallahassee or Marianna. Don't bother with Quincy.
Atmosphere: 1
Service: 1
Stephen Gautreau
The young lady who took our order was wonderful. Quick service. Our orders were accurate and hot. Decent lunch for sure. Not much of an "atmosphere ". We were there only people in the place. Highly recommend.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fish and Chips
Jon Carr
Dr. Pepper was all carbonation and the drinks aren't included in the meal. They are over $3 which is way too high for a fountain soda
Robert Balok
Good place but their Pepsi didn't taste like Pepsi and the lady that took our order was very nice
Atmosphere: 5
Food: 2
Service: 4
John Young
Super greasy food, I'm assuming old oil since it was cooked fresh and the customer service was non existent.
Atmosphere: 1
Food: 1
Service: 1
Elijah Hdud
This place is run by ghetto people who do not want to work. The food was not done right at all and was also old. They had the nerve to tell me I had to pay for another meal, but I declined because why would I pay for another meal when the food wasn’t up to par the first time? That isn’t my problem. I asked for a refund, and the manager tried her hardest to not give me one. Nyasia was the cashier, she was also rude. I’m not sure of the manager's name. will not be going here again, save your money and find a different fast food restaurant.
I wait 20 mins in the drive thru just to get to the window and wait 20 more mins at the window after I paid while they cook my food. my whole lunch break was gone. this will be my last time here
Miriam Stidham
The lady taking our order in the drive thru was not paying attention to what we were saying. I got charged 10 dollars for a bowl of macaroni and cheese. The dinners we were asked to pull forward and wait yet they still came out cold. The fish my husband received still squirted water when he bit into it. The hush puppies were hard you could hardly bite them. If I could give less than 1 star I definitely would.
Dawn Mac
There was no ice in the dining area fountain station. All the soda had a very flat taste. The lids are so thin and flimsy, it's a struggle to get one on your cup without breaking it. They don't serve lemon slices apparently either but the menu pictures show them. There is no substitute such as lemon juice packets or anything. The popcorn shrimp is like 70% breading and the tiniest shrimp somewhere in there. The portion of fries was very underwhelming, but they did taste good. I did enjoy the hush puppies as well very tasty. Food prices were affordable in comparison to other food options in the area.
Atmosphere: 2
Food: 2
Service: 2
Alphonzo Robinson
Not good at all the shrimps were cooked hard the fries are hard and cold and the corn ? was cold and I was in the drive thru waiting about 20 or 25 minutes and the food was not good 9:20 the front doors were closed
Food: 2
Service: 1
Recommended dishes: Deluxe Seafood Platter
Sunshine Donaldson
Loved the fish and hushpuppies, but my sides got mixed up. Asked for slaw but got a full side order of tartar sauce somehow and ocra which i did not order.
Hummm...I don't know what to say. Captain D's the quality of your meats has gone down. The catfish was so thin, all I had was the batter that got stuck in my throat. I peeled through it because we were ready to eat. I could have went elsewhere, but the young lady, Daniyah, was very nice. The food quality has gone down. Ms
Rashida was very helpful. Thank you. I'll be back...
Kid-friendliness: Kid meal was good.
Atmosphere: 4
Food: 3
Service: 5
Excellent food and excellent service. The fish was amazing! Thanks
Parking: Thank you very much. Y'all delivered on your promises. By the way, The Lord delivered on His promises when He sent His Son Jesus, to die in our place, 4 our sin ( bad things we have done to others and God)! Take His survey (10 Commandments) to see how we all measure up. Have a blessed day!
Kid-friendliness: Kid friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish and Chips, Corn on the Cob, French Fries
I had such a great experience here! The staff member, Rashida, was extremely friendly and swift. The food was amazing. Additionally, I enjoyed the atmosphere of the restaurant. Definitely coming back!
Atmosphere: 5
Food: 5
Service: 5
Fast service, hot food, friendly employees.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fish and Chips, French Fries, Fried Okra
Visited this store on 11/12/24. Absolute WORST experience. My order was done online. When I got there I was rudely told, "Ma'am you are going to have to just cancel your order we don't have any white fish or shrimp skewers." I'm there in the drive thru trying to figure out how to do that (which you can't in either the app or online site). So I'm trying to see if they can do something but the manager goes back in the back to cook, leaving the front person to talk to me, who had no clue what to do. (They were short staffed). I asked to speak to the manager again, I waited for the manager for 15 minutes in the drive thru. The young lady up front kept saying "she'll be up in a minute". So i wait longer. Then a truck pulls up behind me in the drive thru and I'm told that I'm going to have to come in and fix it. Now, I'm disabled, on a walker, and was trying to resolve this without having to fight my walker and go inside. It was the whole point of me choosing Captain D's because of the drive thru. But I was made to do it because the manager would not come up to the window. Yes, I was, at that point upset, because I was hurting, tired, and now having to fight my walker out to go inside about this. I admit was stern and abrupt because i was now frustrated and in pain, but was in control of myself. However, the manager was like "maam, you need to calm down". When in the store, I gave the manager my phone and told her to show me where I could get it refunded since she was so certain it could be done. When she couldn't find it I thought she was going to drop my phone, so I took it back quickly. Then she accused me of snatching my phone back, when I wasn't trying to. I was the one who FINALLY suggested to swap out the meal.
ALL IN ALL... The manager there was rude, uncooperative, would not listen, and was very poor at providing customer service. I spent an hour there just to get something to take home for dinner. All she had to do was agree, apologize for the inconvenience, and offer to either substitute the order or refund just the meal. Instead it seemed like it was more of an inconvenience to her to help the customer. My advice, If you want Captain D's get it in Tallahassee or Marianna. Don't bother with Quincy.
Atmosphere: 1
Service: 1
The young lady who took our order was wonderful. Quick service. Our orders were accurate and hot. Decent lunch for sure. Not much of an "atmosphere ". We were there only people in the place. Highly recommend.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fish and Chips
Dr. Pepper was all carbonation and the drinks aren't included in the meal. They are over $3 which is way too high for a fountain soda
Good place but their Pepsi didn't taste like Pepsi and the lady that took our order was very nice
Atmosphere: 5
Food: 2
Service: 4
Super greasy food, I'm assuming old oil since it was cooked fresh and the customer service was non existent.
Atmosphere: 1
Food: 1
Service: 1
This place is run by ghetto people who do not want to work. The food was not done right at all and was also old. They had the nerve to tell me I had to pay for another meal, but I declined because why would I pay for another meal when the food wasn’t up to par the first time? That isn’t my problem. I asked for a refund, and the manager tried her hardest to not give me one. Nyasia was the cashier, she was also rude. I’m not sure of the manager's name. will not be going here again, save your money and find a different fast food restaurant.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I wait 20 mins in the drive thru just to get to the window and wait 20 more mins at the window after I paid while they cook my food. my whole lunch break was gone. this will be my last time here
The lady taking our order in the drive thru was not paying attention to what we were saying. I got charged 10 dollars for a bowl of macaroni and cheese. The dinners we were asked to pull forward and wait yet they still came out cold. The fish my husband received still squirted water when he bit into it. The hush puppies were hard you could hardly bite them. If I could give less than 1 star I definitely would.
There was no ice in the dining area fountain station. All the soda had a very flat taste. The lids are so thin and flimsy, it's a struggle to get one on your cup without breaking it. They don't serve lemon slices apparently either but the menu pictures show them. There is no substitute such as lemon juice packets or anything. The popcorn shrimp is like 70% breading and the tiniest shrimp somewhere in there. The portion of fries was very underwhelming, but they did taste good. I did enjoy the hush puppies as well very tasty. Food prices were affordable in comparison to other food options in the area.
Atmosphere: 2
Food: 2
Service: 2
Not good at all the shrimps were cooked hard the fries are hard and cold and the corn ? was cold and I was in the drive thru waiting about 20 or 25 minutes and the food was not good 9:20 the front doors were closed
Food: 2
Service: 1
Recommended dishes: Deluxe Seafood Platter
Loved the fish and hushpuppies, but my sides got mixed up. Asked for slaw but got a full side order of tartar sauce somehow and ocra which i did not order.
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