They get three stars simply because the portion of my order that I got was good. However, I was missing. Part of my order when I called to tell the manager that I was missing a bagel but did get the cream cheese, the butter, the fork and the knife in the bag. I was calling to ask if I could run back up there to grab one since this was my breakfast.His response was, are you sure the bag wasn't tampered with? Because my associate remembers placing the bagel in the bag.I find that highly insulting implying that I might be lying about the missing bagel,which is crazy! Even if your associate stated that they remember placing the bagel in the bag, you don't verbalize that to the customer. It was tasteless and rude. This is the first and last time I will ever order from panera! Good job management!
Service: 1
ViggyCat
My husband and I stopped there one Saturday morning for coffee and breakfast. Panera used to be one of my favorite places to eat, but not anymore. (I used to order from Panera's catering a few times a week for lunch meetings, and everything was always top-notch.) We got a couple of hot sandwiches, which took quite a while for them to come out. The lobby wasn't busy. When the food came out, my husband took a bite into his to find a lukewarm, overly microwaved sausage patty. The middle was like cement at this point. It was returned, and a replacement patty was provided. The coffee was only warm in the thermal dispensers and rather weak. We didn't order pastries, but I hope the quality hasn't changed. I doubt I'll stop in again.
Atmosphere: 3
Food: 2
Service: 3
crazy Jake
This place is terrible when it comes to ordering online or even uber eats. They aren't very consistent and most importantly just bad customer service. Do not bother at this location..
Atmosphere: 1
Food: 1
Service: 1
Silvana
Extremely slow. What is the point of ordering ahead..being given a time for pickup and then still wait till you get there and they ask the name then start preparing especially on a weekday before schools are out. Very frustrating.
Atmosphere: 5
Food: 5
Service: 1
Steven Geis
I like their food. Good salads and sandwiches. A little pricey for fast food but consistently tasty and fresh.
Atmosphere: 4
Food: 4
Service: 4
Michelle Boss Phillips
Staff is super friendly.
Atmosphere: 4
Service: 5
Munevver Ozcan
I love this location, it’s clean and the team is super friendly, nice and kind! My food is always delicious and on time. Thank you so very much for your effort!
Atmosphere: 5
Food: 5
Service: 5
Natalie Osipov
Panera makes us happy every single time 😊
Atmosphere: 5
Food: 5
Service: 5
Mark Kelly
Thank God we had a gift card. A little pricey.
Atmosphere: 3
Food: 3
Service: 3
Brian Scott
Food just okay. Service was fast and efficient. People were all friendly.
Absolutely disgusting every time I order from here, especially today. The mixed greens were completely wilted, brown and rotten. How can you serve something so obviously rotten? The order was also wrong. This isn't the first time they have served rotten food to me and have messed up previous orders in the past. They are also very unfriendly and look like you're such an inconvenience when the order on the app shows it's ready and on the pick up cabinet thing but it clearly isn't, you wait 10-15 min and finally ask and you're treated like such a burden.
Atmosphere: 1
Food: 1
Service: 1
Meg
I arrived for lunch with a friend, and I ordered a salad and a drink. The managers seemed to be doing mass interviews of at last 6 or more individuals, separated by a few tables each, which took over half of the restaurant's seating area at lunch time. It was very uncomfortable, as customers felt out of place. It was unprofessional and confusing. The candidates being interviewed were definitely uncomfortable, as they were on display surrounded by unusable empty tables. Paying guests were left to be crammed all together in back to back booths and tables in a small dark area of the restaurant, which made it overbearingly loud-- because management used half of the restaurant for a mass interview meeting room. This says everything you need to know about how little Panera management and crew cares about the comfort and accessibility of their paying guests, as well as their potential hires. I will certainly not be returning.
Atmosphere: 1
Food: 2
Service: 2
Sean McGee
Just your average Panera. Nothing special about this location compared to others. National chain restaurants should never get more than 3 stars. If you're looking for a decent sandwich or cup of soup quickly, give Panera a try. It does the trick, but it's nothing special.
Atmosphere: 3
Food: 3
Service: 3
Chris Duffy
It's like going into any Panera, disorganized behind the register, food is almost always good, but expensive. I only go because my kid likes it, but she never buys.
They get three stars simply because the portion of my order that I got was good. However, I was missing.
Part of my order when I called to tell the manager that I was missing a bagel but did get the cream cheese, the butter, the fork and the knife in the bag. I was calling to ask if I could run back up there to grab one since this was my breakfast.His response was, are you sure the bag wasn't tampered with? Because my associate remembers placing the bagel in the bag.I find that highly insulting implying that I might be lying about the missing bagel,which is crazy! Even if your associate stated that they remember placing the bagel in the bag, you don't verbalize that to the customer. It was tasteless and rude. This is the first and last time I will ever order from panera! Good job management!
Service: 1
My husband and I stopped there one Saturday morning for coffee and breakfast. Panera used to be one of my favorite places to eat, but not anymore. (I used to order from Panera's catering a few times a week for lunch meetings, and everything was always top-notch.) We got a couple of hot sandwiches, which took quite a while for them to come out. The lobby wasn't busy. When the food came out, my husband took a bite into his to find a lukewarm, overly microwaved sausage patty. The middle was like cement at this point. It was returned, and a replacement patty was provided. The coffee was only warm in the thermal dispensers and rather weak. We didn't order pastries, but I hope the quality hasn't changed. I doubt I'll stop in again.
Atmosphere: 3
Food: 2
Service: 3
This place is terrible when it comes to ordering online or even uber eats. They aren't very consistent and most importantly just bad customer service. Do not bother at this location..
Atmosphere: 1
Food: 1
Service: 1
Extremely slow. What is the point of ordering ahead..being given a time for pickup and then still wait till you get there and they ask the name then start preparing especially on a weekday before schools are out. Very frustrating.
Atmosphere: 5
Food: 5
Service: 1
I like their food. Good salads and sandwiches. A little pricey for fast food but consistently tasty and fresh.
Atmosphere: 4
Food: 4
Service: 4
Staff is super friendly.
Atmosphere: 4
Service: 5
I love this location, it’s clean and the team is super friendly, nice and kind! My food is always delicious and on time. Thank you so very much for your effort!
Atmosphere: 5
Food: 5
Service: 5
Panera makes us happy every single time 😊
Atmosphere: 5
Food: 5
Service: 5
Thank God we had a gift card. A little pricey.
Atmosphere: 3
Food: 3
Service: 3
Food just okay. Service was fast and efficient. People were all friendly.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Absolutely disgusting every time I order from here, especially today. The mixed greens were completely wilted, brown and rotten. How can you serve something so obviously rotten? The order was also wrong. This isn't the first time they have served rotten food to me and have messed up previous orders in the past. They are also very unfriendly and look like you're such an inconvenience when the order on the app shows it's ready and on the pick up cabinet thing but it clearly isn't, you wait 10-15 min and finally ask and you're treated like such a burden.
Atmosphere: 1
Food: 1
Service: 1
I arrived for lunch with a friend, and I ordered a salad and a drink. The managers seemed to be doing mass interviews of at last 6 or more individuals, separated by a few tables each, which took over half of the restaurant's seating area at lunch time. It was very uncomfortable, as customers felt out of place. It was unprofessional and confusing. The candidates being interviewed were definitely uncomfortable, as they were on display surrounded by unusable empty tables. Paying guests were left to be crammed all together in back to back booths and tables in a small dark area of the restaurant, which made it overbearingly loud-- because management used half of the restaurant for a mass interview meeting room. This says everything you need to know about how little Panera management and crew cares about the comfort and accessibility of their paying guests, as well as their potential hires. I will certainly not be returning.
Atmosphere: 1
Food: 2
Service: 2
Just your average Panera. Nothing special about this location compared to others. National chain restaurants should never get more than 3 stars. If you're looking for a decent sandwich or cup of soup quickly, give Panera a try. It does the trick, but it's nothing special.
Atmosphere: 3
Food: 3
Service: 3
It's like going into any Panera, disorganized behind the register, food is almost always good, but expensive. I only go because my kid likes it, but she never buys.
Atmosphere: 4
Food: 5
Service: 3
Always nice to eat here
Atmosphere: 5
Food: 5
Service: 5
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