I was in there yesterday and the 2 girls who were working a 12 to 4 were actually terrible. We were in there for 30 minutes and left with the wrong order, a donut bag thrown at me and missing food. The 2 girls were incredibly rude when I tried to get the order fixed. Ordered an ice coffee, they made a latte and when I was telling them it was supposed to be an ice coffee one argued with me that “ it’s still coffee “ the bacon egg and cheese wasnt cooked. After asking for my donut the bag was thrown at me and they never made the hash browns after asking for them 2 separate times. I use to work here and this never happened. This place has went down hill incredibly. I will gladly take the extra 3 minutes to go to the one by Home Depot.
Susan Buser
I went through the drive-thru and what I got was not what I had ordered. So then they made it the proper way except for they gave me a bagel that was so hard and almost burnt it was ridiculous. So as I'm exiting the drive-thru I asked to talk to a manager and the young lady says she is the manager I proceed to tell her that my first order was done wrong and then my second order it was way over toasted and she goes well we don't normally toast them as if it was my fault I said I didn't ask for it to be toasted. So then she cops me and attitude and says well I can give you your money back I can't keep having people remake this. I didn't ask for it to be done wrong the first time I didn't ask for it to be done wrong the second time so I ended up leaving hungry with an hour and a half drive and now I was behind schedule because this all took 15 minutes. So I end up leaving with no food wasted time and I call the owner whose name is Shaddy. I left him a message and he couldn't bother getting back to me I figured it was a Friday maybe he was off. I called back Monday spoke with another person then I proceeded to call two other times once talking to a general manager. All of these people took down my phone number and my name and yet this individual still cannot bother to call me back with an apology. In my opinion that's absolutely disgraceful. Absolutely unacceptable for 2 and 1/2 weeks to have gone by and he can't bother to call me
Atmosphere: 1
Food: 1
Service: 1
Jessajtk1319
Had my drink remade multiple times and they don’t understand instructions
Atmosphere: 1
Food: 1
Service: 1
Richard Carter
I guess 45 mins to closing is too late to order anything
Marlarys Laureano
Allonia was the sweetest worker I’ve encountered in so long at any customer service place. She was so helpful and kind. Made my night!
Atmosphere: 5
Food: 5
Service: 5
Philip Sims
Hash browns only had 3 pieces in two orders. And the donuts looked like they were from yesterday... Dry and crumbly...jelly soaking through the shell...Stale Old fashion... I worked at dumping donuts for more than ten years and never saw anything like this.
Food: 1
Alex Paco
No ketchup, mayo, hash brown from yesterday, no fountain drinks, donuts cold not fresh, small piece of bacon. DD is only good for coffee. At least the service was decent.
Atmosphere: 4
Food: 2
Service: 3
Sharon Evie Tinnin
It's actually inside of Walmart.
Atmosphere: 3
Food: 5
Service: 4
Kristin Coffman
The manager and J are awesome!!! My coffees are always on point. Amazing customer service from these two ladies!! Thanks ?
Atmosphere: 5
Food: 5
Service: 5
Marley Parisio
J is amazing! From day one she always has had the best customer service! The manager also is always on point.
I don't know the name of the girl who works the morning shift because she doesn't have any card indicating it. He is always in a bad mood and his angry face takes your order and when it is ready he puts the bag abruptly on the counter. Sometimes the coffee has been delivered incorrectly and he gets upset when asked to change it. I understand that working in a fast food restaurant is not easy but this young woman's customer service leaves a lot to say.
Food: 5
Service: 1
PATRICK SECH
Quick service as well as very courteous.
Atmosphere: 5
Food: 5
Service: 5
Jason Beglen
Ignoring a customer (to the point that they have to REMIND you that they’re ordering) to flirt with your boyfriend is NOT how people work. And the donuts lately have been stale as hell. This is the type of people that work in Highlands! Be for real!
Atmosphere: 1
Food: 1
Service: 1
Donna Traver
This location has always served the best coffee in our area. Although I live in AP, I will drive to the Sebring location because I know I’ll get good coffee. The donuts, however , have been terribly dry on my last two visits. I mentioned it to the staff and was assured they were delivered fresh every day. I ordered 2 more donuts and again, they were dry. No more Dunkin Donuts for me.
Atmosphere: 4
Food: 1
Service: 4
Kitty Cat
sometimes I come in order early in the morning at this Dunkin’ Donuts and when I do the manager that is working there is very rude and disrespectful to me and half the time when I do go I only see one person working Half the time
I was in there yesterday and the 2 girls who were working a 12 to 4 were actually terrible. We were in there for 30 minutes and left with the wrong order, a donut bag thrown at me and missing food. The 2 girls were incredibly rude when I tried to get the order fixed. Ordered an ice coffee, they made a latte and when I was telling them it was supposed to be an ice coffee one argued with me that “ it’s still coffee “ the bacon egg and cheese wasnt cooked. After asking for my donut the bag was thrown at me and they never made the hash browns after asking for them 2 separate times. I use to work here and this never happened. This place has went down hill incredibly. I will gladly take the extra 3 minutes to go to the one by Home Depot.
I went through the drive-thru and what I got was not what I had ordered. So then they made it the proper way except for they gave me a bagel that was so hard and almost burnt it was ridiculous. So as I'm exiting the drive-thru I asked to talk to a manager and the young lady says she is the manager I proceed to tell her that my first order was done wrong and then my second order it was way over toasted and she goes well we don't normally toast them as if it was my fault I said I didn't ask for it to be toasted. So then she cops me and attitude and says well I can give you your money back I can't keep having people remake this. I didn't ask for it to be done wrong the first time I didn't ask for it to be done wrong the second time so I ended up leaving hungry with an hour and a half drive and now I was behind schedule because this all took 15 minutes. So I end up leaving with no food wasted time and I call the owner whose name is Shaddy. I left him a message and he couldn't bother getting back to me I figured it was a Friday maybe he was off. I called back Monday spoke with another person then I proceeded to call two other times once talking to a general manager. All of these people took down my phone number and my name and yet this individual still cannot bother to call me back with an apology. In my opinion that's absolutely disgraceful. Absolutely unacceptable for 2 and 1/2 weeks to have gone by and he can't bother to call me
Atmosphere: 1
Food: 1
Service: 1
Had my drink remade multiple times and they don’t understand instructions
Atmosphere: 1
Food: 1
Service: 1
I guess 45 mins to closing is too late to order anything
Allonia was the sweetest worker I’ve encountered in so long at any customer service place. She was so helpful and kind. Made my night!
Atmosphere: 5
Food: 5
Service: 5
Hash browns only had 3 pieces in two orders. And the donuts looked like they were from yesterday... Dry and crumbly...jelly soaking through the shell...Stale Old fashion... I worked at dumping donuts for more than ten years and never saw anything like this.
Food: 1
No ketchup, mayo, hash brown from yesterday, no fountain drinks, donuts cold not fresh, small piece of bacon. DD is only good for coffee. At least the service was decent.
Atmosphere: 4
Food: 2
Service: 3
It's actually inside of Walmart.
Atmosphere: 3
Food: 5
Service: 4
The manager and J are awesome!!! My coffees are always on point. Amazing customer service from these two ladies!! Thanks ?
Atmosphere: 5
Food: 5
Service: 5
J is amazing! From day one she always has had the best customer service! The manager also is always on point.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I don't know the name of the girl who works the morning shift because she doesn't have any card indicating it. He is always in a bad mood and his angry face takes your order and when it is ready he puts the bag abruptly on the counter. Sometimes the coffee has been delivered incorrectly and he gets upset when asked to change it. I understand that working in a fast food restaurant is not easy but this young woman's customer service leaves a lot to say.
Food: 5
Service: 1
Quick service as well as very courteous.
Atmosphere: 5
Food: 5
Service: 5
Ignoring a customer (to the point that they have to REMIND you that they’re ordering) to flirt with your boyfriend is NOT how people work. And the donuts lately have been stale as hell. This is the type of people that work in Highlands! Be for real!
Atmosphere: 1
Food: 1
Service: 1
This location has always served the best coffee in our area. Although I live in AP, I will drive to the Sebring location because I know I’ll get good coffee. The donuts, however , have been terribly dry on my last two visits. I mentioned it to the staff and was assured they were delivered fresh every day. I ordered 2 more donuts and again, they were dry. No more Dunkin Donuts for me.
Atmosphere: 4
Food: 1
Service: 4
sometimes I come in order early in the morning at this Dunkin’ Donuts and when I do the manager that is working there is very rude and disrespectful to me and half the time when I do go I only see one person working Half the time
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