I showed the worker a picture of what I wanted and still didn’t get it. They gave me a plain cheeseburger with no lettuce or tomato like the one in the picture. On top of that, it was $22 just for a drink, fries, and a burger they messed up. For that price, I expected something way better and definitely a bigger burger. I really hate leaving bad reviews, but this one’s well deserved. It was my first time trying Five Guys, and honestly, it was super disappointing.
Atmosphere: 5
Food: 4
Service: 1
Pam Haines
Best burgers ever
Atmosphere: 5
Food: 5
Service: 5
Antonio Tony
I'm a DOOR DASH driver, and I went to pick up an order today, July 17, 2025, at approximately 3:50 p.m. at this store. They were still preparing the order, so when they went to give me the order, a brunette woman, who was the only woman working at the time, placed three milkshakes on the counter and told me to show her my phone and confirm that I had received the order. However, three packages were missing and were on a shelf on the other side. I told her she needed to show me the packages so she could check the receipt and if the merchandise was correct with what I had on my phone. She told me that I had to first CONFIRM using the red button on my phone. I repeated to her that this was a mistake because I had to check the order first because I didn't know if everything was correct. This woman capriciously told me she wasn't going to do it and removed the three milkshakes and told me she wasn't going to show me the order. First of all, this is disrespectful, unethical, and unprofessional on the part of this employee, who seems to be unaware of the rules. I can't confirm receipt of something if it's not in front of me, and if I don't check the merchandise or food I'm going to pick up to take to a customer. I have almost 4,000 DOOR DASH deliveries, and I've never seen anything like this. I think this woman is racist or upset about something because this procedure is incorrect. The rules that DOOR DASH establishes for receiving merchandise or food in a store are that I have to check the receipt and check what's in the packages, according to what's in the order on my phone. Then I have to confirm it afterward, because otherwise, I can't continue moving forward with the delivery because the app doesn't work. This store employee seems to be out of line; she doesn't know what the procedures are, and therefore store employees should be careful with these procedures. It's disrespectful to me. person, or any other Dasher, that these people interfere in matters that do not concern them. Employees fulfill their role within the Store and should not have to demand that a Dasher show them the order confirmation without having thoroughly reviewed and checked everything in the packages before delivering them to the customer. This is a responsibility and we could incur a breach of contract. This person is employed; they do not know how to do their job. They seem unprofessional, or I get the impression they are racist, and that is why they acted this way. I've never experienced anything like this in a store, where an employee demands that I confirm the order without showing me which food packages. The employees who work in these businesses should know their duties and how to serve us, because we are also customers, and the customer is right when we are doing our job to bring the food to another customer who is waiting for it. For me, the attitude of this employee was extremely unpleasant, especially because it lacks any professionalism or respect for the procedures that the partners have, both them and us, in our work. I consider this woman to also be rude and disrespectful, due to the way she treated me, abruptly removing the food from the counter and telling me that she wasn't going to show me anything until I confirmed the order. It's truly crazy, because anyone with half a brain knows that I'm not going to receive something or confirm something that I haven't seen, and I have it right in front of me.
Service: 1
Kathleen Tilton
The staff was very nice, the order was fast, and the food was delicious!
Atmosphere: 4
Food: 5
Service: 5
Kristi Jackson
Food was very good but pricy for a burger
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Hamburger, French Fries
Patrick McG
Great food but so dang expensive! 20 plus dollars for a single meal ... too much $ for fast food ! Sorry Five Guys... maybe it should be 3 guys instead!! Just saying 😌
Atmosphere: 5
Food: 5
Service: 5
Erick Sanchez
For whatever reason, this particular Five Guys is somehow better than other locations. The food is better seasoned and the staff is chill af. One of my favorite spots to grab lunch in Sebring.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, French Fries, Cheeseburger
pedro pablo
I ordered burger with onions and cheese for my wife and not onions ....two times
Atmosphere: 5
Food: 5
Service: 3
Lance Darkhorse
Some of the best burgers and fries in town don't bother getting a large fry because a small fry is about 3/4 worth
Atmosphere: 2
Food: 4
Service: 4
Samantha Shaner
Love this place but way to expensive for me. You could buy a 10lb of potatoes oil to fry them and salt n ketchup at the store for the price of a small fry at 5 guys. Food n service is awesome just expensive
Very nice people, and the Reeses cup milkshake was awesome
Atmosphere: 5
Food: 5
Service: 5
Ron Stewart
90% of my order was just not good, grilled cheese the cheese wasn't melted, Cajun fries had almost no seasoning and they were soggy, burger had hard spots in the patties.
Atmosphere: 4
Food: 1
Service: 3
Jenny Allen
Great food as always.The clerk that took the orders.Was a little cold
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: French Fries, Cheeseburger
eric McGregor
Best burger in town!!
Atmosphere: 5
Food: 5
Service: 5
Jack Pacini
I'm writing this as a delivery person only. If you are going to be traveling any amount of distance. DO NOT PUT IT IN A HOT BAG! The paper bag WILL rip from the amount of moisture! I had a customer's dinner all over the inside of my hot bag and car.
I showed the worker a picture of what I wanted and still didn’t get it. They gave me a plain cheeseburger with no lettuce or tomato like the one in the picture. On top of that, it was $22 just for a drink, fries, and a burger they messed up. For that price, I expected something way better and definitely a bigger burger. I really hate leaving bad reviews, but this one’s well deserved. It was my first time trying Five Guys, and honestly, it was super disappointing.
Atmosphere: 5
Food: 4
Service: 1
Best burgers ever
Atmosphere: 5
Food: 5
Service: 5
I'm a DOOR DASH driver, and I went to pick up an order today, July 17, 2025, at approximately 3:50 p.m. at this store.
They were still preparing the order, so when they went to give me the order, a brunette woman, who was the only woman working at the time, placed three milkshakes on the counter and told me to show her my phone and confirm that I had received the order. However, three packages were missing and were on a shelf on the other side.
I told her she needed to show me the packages so she could check the receipt and if the merchandise was correct with what I had on my phone. She told me that I had to first CONFIRM using the red button on my phone.
I repeated to her that this was a mistake because I had to check the order first because I didn't know if everything was correct. This woman capriciously told me she wasn't going to do it and removed the three milkshakes and told me she wasn't going to show me the order. First of all, this is disrespectful, unethical, and unprofessional on the part of this employee, who seems to be unaware of the rules.
I can't confirm receipt of something if it's not in front of me, and if I don't check the merchandise or food I'm going to pick up to take to a customer.
I have almost 4,000 DOOR DASH deliveries, and I've never seen anything like this.
I think this woman is racist or upset about something because this procedure is incorrect.
The rules that DOOR DASH establishes for receiving merchandise or food in a store are that I have to check the receipt and check what's in the packages, according to what's in the order on my phone. Then I have to confirm it afterward, because otherwise, I can't continue moving forward with the delivery because the app doesn't work.
This store employee seems to be out of line; she doesn't know what the procedures are, and therefore store employees should be careful with these procedures.
It's disrespectful to me. person, or any other Dasher, that these people interfere in matters that do not concern them.
Employees fulfill their role within the Store and should not have to demand that a Dasher show them the order confirmation without having thoroughly reviewed and checked everything in the packages before delivering them to the customer. This is a responsibility and we could incur a breach of contract.
This person is employed; they do not know how to do their job. They seem unprofessional, or I get the impression they are racist, and that is why they acted this way. I've never experienced anything like this in a store, where an employee demands that I confirm the order without showing me which food packages.
The employees who work in these businesses should know their duties and how to serve us, because we are also customers, and the customer is right when we are doing our job to bring the food to another customer who is waiting for it.
For me, the attitude of this employee was extremely unpleasant, especially because it lacks any professionalism or respect for the procedures that the partners have, both them and us, in our work.
I consider this woman to also be rude and disrespectful, due to the way she treated me, abruptly removing the food from the counter and telling me that she wasn't going to show me anything until I confirmed the order.
It's truly crazy, because anyone with half a brain knows that I'm not going to receive something or confirm something that I haven't seen, and I have it right in front of me.
Service: 1
The staff was very nice, the order was fast, and the food was delicious!
Atmosphere: 4
Food: 5
Service: 5
Food was very good but pricy for a burger
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Hamburger, French Fries
Great food but so dang expensive! 20 plus dollars for a single meal ... too much $ for fast food ! Sorry Five Guys... maybe it should be 3 guys instead!! Just saying 😌
Atmosphere: 5
Food: 5
Service: 5
For whatever reason, this particular Five Guys is somehow better than other locations. The food is better seasoned and the staff is chill af. One of my favorite spots to grab lunch in Sebring.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, French Fries, Cheeseburger
I ordered burger with onions and cheese for my wife and not onions ....two times
Atmosphere: 5
Food: 5
Service: 3
Some of the best burgers and fries in town don't bother getting a large fry because a small fry is about 3/4 worth
Atmosphere: 2
Food: 4
Service: 4
Love this place but way to expensive for me.
You could buy a 10lb of potatoes oil to fry them and salt n ketchup at the store for the price of a small fry at 5 guys.
Food n service is awesome just expensive
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very nice people, and the Reeses cup milkshake was awesome
Atmosphere: 5
Food: 5
Service: 5
90% of my order was just not good, grilled cheese the cheese wasn't melted, Cajun fries had almost no seasoning and they were soggy, burger had hard spots in the patties.
Atmosphere: 4
Food: 1
Service: 3
Great food as always.The clerk that took the orders.Was a little cold
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: French Fries, Cheeseburger
Best burger in town!!
Atmosphere: 5
Food: 5
Service: 5
I'm writing this as a delivery person only. If you are going to be traveling any amount of distance. DO NOT PUT IT IN A HOT BAG! The paper bag WILL rip from the amount of moisture! I had a customer's dinner all over the inside of my hot bag and car.
Atmosphere: 5
Food: 5
Service: 5
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