Ordered a double bacon burger,it was delicious. I ordered sweet potatoes fries. The fries were good just a little cool could've been hotter
Atmosphere: 4
Food: 4
Service: 4
Chris Grimmer
Nothing special.. burger was good but you might need a couple to satisfy your cravings
Atmosphere: 3
Food: 3
Service: 4
Joe Bui
I’m a regular here. Every time the crew changes they don’t smash the patties. I get great smash burgers when the right team is in the kitchen. Today it was just two cooked patties. If I wanted a regular burger I can go to five guys. If it’s not smashed the taste and texture is boring. 2/3/25. Ordered burgers and fried today. Great burgers, fresh ingredients and toppings but wasn’t smashed. Just cooked patties.
Atmosphere: 5
Food: 2
Service: 5
Sharon Alderson
The only thing that was good were the tator tots. And even those you couldn't taste the supposed seasonings. The burgers were not worth $10+ dollars. I'm diabetic. They didn't have sweetener for the unsweetened iced tea. I was told to put some lemonade in my tea to make it sweet. I was going to go on the website to give my opinion there,but they didn't have the ability to print a receipt. You need a code from the receipt to leave comments. It shouldn't cost over $30 for 2 cheeseburgers, drinks, and tots.
Atmosphere: 1
Food: 1
Service: 1
Vicente Del Angel
Not worth it, food was super grease and the stuff not friendly at all, my fries was soaking in grease
Ryan Staley
Food was not that great, did not come how i ordered it. Counter person was eating at the counter and on the phone. Cook through the window was on the phone. Eating while customers come up to order is not really sanitary or very professional.
Atmosphere: 3
Food: 3
Service: 2
Marykay Dadetto
1st visit & last. Got a single truffle & mushroom which includes cheese & mayo. Truffle tasted great on it but burger tasted like cardboard. Zero flavor, dry. Steak and shake has more flavor. This burger was dry & the bun didn't help. Didn't matter if ketchup was added burgefresh. Still dry like paper & was like cardboard. Two stars cause we ate the frys.
Atmosphere: 5
Food: 2
Service: 5
Rain Laurel
There was absolutely no customers before us, the place was empty, it took 45 minutes to get our ONE burger and fries. The gentleman who was after me waited more than 15 minutes before he was even greeted and they told him they weren’t taking anymore orders. It was 5:30 pm! The 5 or so door dash drivers that were waiting waited a very long time to get orders, some at least 30 minutes, others canceled the order and left. I saw the girl who was packing the bags sweep fries that had fallen on the counter into someone's bag with her bare hand instead of throwing them away. The only reason we waited as long as we did without leaving and getting a refund is because my son wanted to try it. Never going back.
Atmosphere: 1
Food: 2
Service: 1
Makennah LeMay
Enthusiastic service with tasty food!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Tots, Cheeseburger
R Foster
This guys have nothing on five guys!!
This is a great place to come if you enjoy a 15 min wait time (with 2 other customers present) Cold food and listening to disgruntled employees!!
The food is good but the workers do not meet cleanliness standards. The cashier was sneezing into her hand and wiping her nose on her palm. She then proceeds to touch and bag everyone’s food. She did not wash her hands once before I asked her to. She was also rude and snarky with customers as well. Another worker came out to help. She at least had gloves on. She started to bag the orders, then started cleaning, touching the floor, and dunking her hand in dirty water then went back to bagging. It was a weird and uncomfortable experience watching everything and asking the worker to clean her hands before touching peoples food. I would give service and atmosphere a 0 star if I could. Again, I like the food, just wish the customer service was better.
Atmosphere: 1
Food: 4
Service: 1
jeanne hamer
Me my boyfriend and my brother decided to go over to smash burger for lunch today and it’s safe to say I will not be coming back. The lady with the pink hair took are order and while it took her 5 minutes to give us back are change my brother went to grab his drink the lady said “ i guess you don’t want your change?” And rolled her eyes. We were not at all rude and said please and thank you while ordering so I’m not sure why she had an attitude. I also asked for avocado on my burger and it was not on there, they asked me if they forgot the avocado and I said yes, they took back my burger and threw the avocado on the side of the burger which this might sound like I’m knit picking but when you are spending almost $20 per person on a meal I expect better. Edit: we visited the location on Starkey.
Atmosphere: 4
Food: 4
Service: 1
Digital Media
Very rude and disrespectful employee at the time we visited. We where told to hurry up and place are ordered. This was my wife and I first visit to the restaurant so we where looking over the menu items to see what burgers we would like to purchase. The girl at the register was so rude and disrespectful tell us hurry up we are busy when we where the only ones in line. After speaking with the DM she really wasn't any help with the way she must train her staff. We will never go to that place again and continue to eat a 5 Guys burger restaurant.
Atmosphere: 1
Service: 1
Tracey Wilkinson
I had the mushroom truffle burger, my mother had the bacon cheeseburger. We used to eat at Smashburger on East Bay & US19 same burgers each time, this was not the cleanliness, not the quality staff, but worst was the mushroom truffle burger was NOT similar to the one I used to have on East Bay. I thought I was going to be okay, girl didn't seem thrilled to work there, was empty but was somewhat early, made one stop after but this pain hit my stomach like a lot of pain. My mother & I flew home, I vomited & vomited & vomited & vomited, my face was purple, swollen, still is, no strength terribly weak my mother says she can see how poor I'm feeling & this is the 3rd day as we went Friday night. This has ruined my holiday, as I can't move, can't get out of bed, no final shopping & being a 53 yr old that remembers seafood food poisoning was nothing near as bad as this as my stomach is so painful, bubbles, acid indigestion, stomach feels raw, have to watch liquids as I'm so raw inside from throat to stomach - this has scared me more than any poor experience with food in my life, only Tyrone Taco Bell was as bad, that was chemicals an employee put in nacho cheese that burned my throat literally causing fever, this is creating some fever it's also affected a larger area & lasted 3 days so far. I'm very concerned about this particular location, I personally feel I will not return, I'm still questioning a dr or even hospital as I can't move. It was bad, it's been bad - lost 4 dogs this year, two a week ago 5 days apart one completely unexpected & why we were trying to get out try to keep our minds a bit busy, my cat, my rabbit also all deaths this year, worst I found my younger brother right where I kissed his bald head goodnight in our home in July dissecting aneurism of his heart. We were both concerned about our emotions, not decorating doesn't feel right, but the "keeping our minds busy" part hasn't been something I can do anything about, absolutely the last & most seriously impactful meal out ever, and just took me the rest of the way down. Please look into this Smashburger franchise owner on Bryan Dairy as I've never felt this bad & I have rare full body Crps since 2012, also called the "suicide disease" I'm strong, I'm blessed to still be upright but this took me to such awful pain & vomiting far worse having such a reaction as if it wasn't all enough 😞
Ordered a double bacon burger,it was delicious. I ordered sweet potatoes fries. The fries were good just a little cool could've been hotter
Atmosphere: 4
Food: 4
Service: 4
Nothing special.. burger was good but you might need a couple to satisfy your cravings
Atmosphere: 3
Food: 3
Service: 4
I’m a regular here. Every time the crew changes they don’t smash the patties. I get great smash burgers when the right team is in the kitchen. Today it was just two cooked patties. If I wanted a regular burger I can go to five guys. If it’s not smashed the taste and texture is boring. 2/3/25. Ordered burgers and fried today. Great burgers, fresh ingredients and toppings but wasn’t smashed. Just cooked patties.
Atmosphere: 5
Food: 2
Service: 5
The only thing that was good were the tator tots. And even those you couldn't taste the supposed seasonings.
The burgers were not worth $10+ dollars.
I'm diabetic. They didn't have sweetener for the unsweetened iced tea. I was told to put some lemonade in my tea to make it sweet.
I was going to go on the website to give my opinion there,but they didn't have the ability to print a receipt. You need a code from the receipt to leave comments. It shouldn't cost over $30 for 2 cheeseburgers, drinks, and tots.
Atmosphere: 1
Food: 1
Service: 1
Not worth it, food was super grease and the stuff not friendly at all, my fries was soaking in grease
Food was not that great, did not come how i ordered it. Counter person was eating at the counter and on the phone. Cook through the window was on the phone. Eating while customers come up to order is not really sanitary or very professional.
Atmosphere: 3
Food: 3
Service: 2
1st visit & last. Got a single truffle & mushroom which includes cheese & mayo. Truffle tasted great on it but burger tasted like cardboard. Zero flavor, dry. Steak and shake has more flavor. This burger was dry & the bun didn't help. Didn't matter if ketchup was added burgefresh. Still dry like paper & was like cardboard. Two stars cause we ate the frys.
Atmosphere: 5
Food: 2
Service: 5
There was absolutely no customers before us, the place was empty, it took 45 minutes to get our ONE burger and fries. The gentleman who was after me waited more than 15 minutes before he was even greeted and they told him they weren’t taking anymore orders. It was 5:30 pm! The 5 or so door dash drivers that were waiting waited a very long time to get orders, some at least 30 minutes, others canceled the order and left. I saw the girl who was packing the bags sweep fries that had fallen on the counter into someone's bag with her bare hand instead of throwing them away. The only reason we waited as long as we did without leaving and getting a refund is because my son wanted to try it. Never going back.
Atmosphere: 1
Food: 2
Service: 1
Enthusiastic service with tasty food!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Tots, Cheeseburger
This guys have nothing on five guys!!
This is a great place to come if you enjoy a 15 min wait time (with 2 other customers present)
Cold food and listening to disgruntled employees!!
This was our first visit won’t be back!
Atmosphere: 4
Food: 1
Service: 2
Restaurantji Recommends
Was very disappointed on this Clearwater one.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Classic Burger, Classic Smash Burger
The food is good but the workers do not meet cleanliness standards. The cashier was sneezing into her hand and wiping her nose on her palm.
She then proceeds to touch and bag everyone’s food. She did not wash her hands once before I asked her to. She was also rude and snarky with customers as well.
Another worker came out to help. She at least had gloves on. She started to bag the orders, then started cleaning, touching the floor, and dunking her hand in dirty water then went back to bagging. It was a weird and uncomfortable experience watching everything and asking the worker to clean her hands before touching peoples food.
I would give service and atmosphere a 0 star if I could.
Again, I like the food, just wish the customer service was better.
Atmosphere: 1
Food: 4
Service: 1
Me my boyfriend and my brother decided to go over to smash burger for lunch today and it’s safe to say I will not be coming back. The lady with the pink hair took are order and while it took her 5 minutes to give us back are change my brother went to grab his drink the lady said “ i guess you don’t want your change?” And rolled her eyes. We were not at all rude and said please and thank you while ordering so I’m not sure why she had an attitude. I also asked for avocado on my burger and it was not on there, they asked me if they forgot the avocado and I said yes, they took back my burger and threw the avocado on the side of the burger which this might sound like I’m knit picking but when you are spending almost $20 per person on a meal I expect better. Edit: we visited the location on Starkey.
Atmosphere: 4
Food: 4
Service: 1
Very rude and disrespectful employee at the time we visited.
We where told to hurry up and place are ordered.
This was my wife and I first visit to the restaurant so we where looking over the menu items to see what burgers we would like to purchase.
The girl at the register was so rude and disrespectful tell us hurry up we are busy when we where the only ones in line.
After speaking with the DM she really wasn't any help with the way she must train her staff.
We will never go to that place again and continue to eat a 5 Guys burger restaurant.
Atmosphere: 1
Service: 1
I had the mushroom truffle burger, my mother had the bacon cheeseburger. We used to eat at Smashburger on East Bay & US19 same burgers each time, this was not the cleanliness, not the quality staff, but worst was the mushroom truffle burger was NOT similar to the one I used to have on East Bay. I thought I was going to be okay, girl didn't seem thrilled to work there, was empty but was somewhat early, made one stop after but this pain hit my stomach like a lot of pain. My mother & I flew home, I vomited & vomited & vomited & vomited, my face was purple, swollen, still is, no strength terribly weak my mother says she can see how poor I'm feeling & this is the 3rd day as we went Friday night. This has ruined my holiday, as I can't move, can't get out of bed, no final shopping & being a 53 yr old that remembers seafood food poisoning was nothing near as bad as this as my stomach is so painful, bubbles, acid indigestion, stomach feels raw, have to watch liquids as I'm so raw inside from throat to stomach - this has scared me more than any poor experience with food in my life, only Tyrone Taco Bell was as bad, that was chemicals an employee put in nacho cheese that burned my throat literally causing fever, this is creating some fever it's also affected a larger area & lasted 3 days so far. I'm very concerned about this particular location, I personally feel I will not return, I'm still questioning a dr or even hospital as I can't move. It was bad, it's been bad - lost 4 dogs this year, two a week ago 5 days apart one completely unexpected & why we were trying to get out try to keep our minds a bit busy, my cat, my rabbit also all deaths this year, worst I found my younger brother right where I kissed his bald head goodnight in our home in July dissecting aneurism of his heart. We were both concerned about our emotions, not decorating doesn't feel right, but the "keeping our minds busy" part hasn't been something I can do anything about, absolutely the last & most seriously impactful meal out ever, and just took me the rest of the way down. Please look into this Smashburger franchise owner on Bryan Dairy as I've never felt this bad & I have rare full body Crps since 2012, also called the "suicide disease" I'm strong, I'm blessed to still be upright but this took me to such awful pain & vomiting far worse having such a reaction as if it wasn't all enough 😞
Atmosphere: 1
Food: 1
Service: 1
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