We come to this dunkin all the time and something was very wrong tonight. We have never had a bad experience here but today was just weird. Only 1 employee was working, a young man who does not seemed to be trained well. He was all alone and was overwhelmed with our order which turned out terrible. The coffee was watered down he seemed to keep forgetting that he pumped the flavored syrup so there was probably 8 pumps in our coffees making them super sweet, and then because another coffee for the drive through got whip cream he just puts it on top of my ice coffee as well. The drive through lady even ripped the togo window open and was yelling. I was in a hurry and just took these abominations. We took one sip and ended up throwing them out. Please help this young man with some much needed training. He really didn't seem to know what he was doing.
Atmosphere: 5
Food: 1
Service: 1
Pat McCarthy
Slowest service in st Augustine
Kenneth Navarro
I was very disappointed... I got the $6 meal.... I got pieces of the small hash browns and the croissant was so burnt and it was smashed... It was smashed to fit in bag because they gave me a box... No reason to that way... Not happy at all!
Atmosphere: 3
Food: 1
Service: 2
Mrs Kr
The staff was wonderful! Everyone was professional, friendly and on point with the orders.
Parking: St. Augustine area
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel, Croissant
Mamma Jamma
The coffee was delicious and so were the breakfast sandwiches!!! I highly recommend Dunkins for a quick breakfast on the go!!
Atmosphere: 4
Food: 5
Service: 5
Carole ODell
Closed lobby.... lazy people
mark whitelegg
How long do you have to stand there before you're even acknowledged? Totally ignored, then another customer came in and they served him immediately! We left and went to the one near Publix, much better!
Atmosphere: 1
Food: 1
Service: 1
Erik Stonebreaker
My wife and I stopped by and had barely sat down when our ordered as called! The food was hot and fresh, definitely one of the fastest service times :) great job to the management and staff here for running such a smooth operation!! ?
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Croissant, Doughnut, Egg and Cheese
Jenny Thigpen
The morning shift has awful customer service!
Service: 1
Scott Mitchell
Dunkin — this one or any number of others —should take notes from Starbucks. I cannot remember the last Dunkin I visited where I felt warmly greeted and valued as a customer. This one was no exception. I read other comments where customers were not greeted and the employees just stood around talking to each other. That was my experience at this one. Sadly, there was not a Starbucks nearby (that I was aware of). The coffee was great, however.
The employees do not greet you to let you know that they will be right with you because they actually will not be with you. They will sit and ignore you and just act like they’re freaking out of the drive-through two people walked out before me. They all seemed like we were inconveniencing them just by being there will not go again
Service: 1
Cindy Cox
They were cleaning and out of everything. Got burnt coffee.
Atmosphere: 2
Food: 5
Service: 5
Harris Kang
I’d like to mention the old lady staff. She is the most kind staff I have ever met. I’m sorry that I didn’t ask her name but I’d like to appreciate indeed.
We come to this dunkin all the time and something was very wrong tonight. We have never had a bad experience here but today was just weird. Only 1 employee was working, a young man who does not seemed to be trained well. He was all alone and was overwhelmed with our order which turned out terrible. The coffee was watered down he seemed to keep forgetting that he pumped the flavored syrup so there was probably 8 pumps in our coffees making them super sweet, and then because another coffee for the drive through got whip cream he just puts it on top of my ice coffee as well. The drive through lady even ripped the togo window open and was yelling. I was in a hurry and just took these abominations. We took one sip and ended up throwing them out. Please help this young man with some much needed training. He really didn't seem to know what he was doing.
Atmosphere: 5
Food: 1
Service: 1
Slowest service in st Augustine
I was very disappointed... I got the $6 meal.... I got pieces of the small hash browns and the croissant was so burnt and it was smashed... It was smashed to fit in bag because they gave me a box... No reason to that way... Not happy at all!
Atmosphere: 3
Food: 1
Service: 2
The staff was wonderful! Everyone was professional, friendly and on point with the orders.
Parking: St. Augustine area
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel, Croissant
The coffee was delicious and so were the breakfast sandwiches!!! I highly recommend Dunkins for a quick breakfast on the go!!
Atmosphere: 4
Food: 5
Service: 5
Closed lobby.... lazy people
How long do you have to stand there before you're even acknowledged? Totally ignored, then another customer came in and they served him immediately! We left and went to the one near Publix, much better!
Atmosphere: 1
Food: 1
Service: 1
My wife and I stopped by and had barely sat down when our ordered as called! The food was hot and fresh, definitely one of the fastest service times :) great job to the management and staff here for running such a smooth operation!! ?
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Croissant, Doughnut, Egg and Cheese
The morning shift has awful customer service!
Service: 1
Dunkin — this one or any number of others —should take notes from Starbucks. I cannot remember the last Dunkin I visited where I felt warmly greeted and valued as a customer. This one was no exception. I read other comments where customers were not greeted and the employees just stood around talking to each other. That was my experience at this one. Sadly, there was not a Starbucks nearby (that I was aware of). The coffee was great, however.
Atmosphere: 4
Service: 2
Restaurantji Recommends
The employees do not greet you to let you know that they will be right with you because they actually will not be with you. They will sit and ignore you and just act like they’re freaking out of the drive-through two people walked out before me. They all seemed like we were inconveniencing them just by being there will not go again
Service: 1
They were cleaning and out of everything. Got burnt coffee.
Atmosphere: 2
Food: 5
Service: 5
I’d like to mention the old lady staff. She is the most kind staff I have ever met. I’m sorry that I didn’t ask her name but I’d like to appreciate indeed.
Atmosphere: 4
Food: 4
Service: 5
Fantastic
Atmosphere: 5
Food: 5
Service: 5
Worker forgot, so we waited for 20 minutes
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