Firehouse Subs Cobblestone

I hadn't seen fries before at Firehouse so I tried them. They were actually some of the better fries I've had at fast food restaurants.

Atmosphere: 5

Food: 5

Service: 5

I’ve always loved Firehouse Subs—especially their Veggie Sub, with that perfect blend of melted cheese, caramelized onions, sautéed green peppers and mushrooms. It's usually a warm, comforting sandwich packed with flavor. Unfortunately, my recent visit to the Saint Augustine location left much to be desired.

When I walked in, the place was fairly busy. I noticed several unoccupied tables that hadn’t been wiped down—crumbs and condensation rings from previous customers were visible. I grabbed a table and headed over to get a drink, only to find the soda machine out of Diet Coke, pouring only soda water. Then I went to grab some Captain Sorensen's hot sauce, and both bottles were empty. I let a staff member know, and was told they’d “get around to it.” Luckily, I found a couple of to-go packets, but I was already feeling a little disappointed.

When my name was called, the staff member handed over my order with a smile—and then mentioned that some ingredients were unavailable. Guess which ones? Yep, caramelized onions and green peppers—core ingredients for the Veggie Sub I specifically came for.

What I received was stale wheat bread, cold lettuce and tomato, a thin smear of melted cheese, and a few sautéed mushrooms. Definitely not the warm, melty, flavor-packed sub I’ve come to expect. I went to the counter to ask about the missing ingredients, and was told they were out. But why wasn’t that mentioned at the time of ordering—or at least during sandwich prep? Waiting until after pickup to tell a customer they’re missing half the sandwich feels like an afterthought, not good service.

The staff offered me the option to wait 20 minutes for fresh veggies or choose another sandwich. I was on a lunch break—20 minutes wasn’t an option. I declined. Later, they did approach me and offered a refund, which I appreciated, but the experience overall showed a lack of communication and customer focus.

This isn’t the first time I’ve experienced a lapse in service at this location. The team doesn’t seem aligned, and customer communication feels like a secondary concern. Honestly, I can make my own caramelized veggies and melty cheese sub at home—with better results.

Would I return? Possibly, but it won’t be anytime soon. I hope management takes a serious look at how training and customer service are being handled.

It was soo good! Been going weekly since we first tried it!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chips, Sandwich, Italian

If you are smart you will go to Jersey Mikes, Publix or Jimmy Johns. At least you will get your food made right and your moneys worth. Have had previous bad experiences with quality control at this location and decided to give them another try. Well jokes on me because nothing has improved. Ordered an Italian sub and a New York steamer. Only modifications were condiments. The subs were lacking contents and warmth. 13-15 dollars for a large sub each and this is what they gave us. Get your shit together firehouse.

Atmosphere: 1

Food: 1

Service: 1

Placed an order through the app, which was extremely easy to do. When I went to pick it up, it was ready to go and it was hot and I specified the time I wanted it ready they did beautifully. The employees were very nice and helpful. I will definitely be going back and that French dip is Awesome!!

Parking: The parking I’m speaking of is in the cobblestone Plaza in St Augustine at lunchtime. It’s pretty busy and sometimes difficult to find a parking space but they’re worth it.

Wheelchair accessibility: There is a disability parking Space in front of the store and there’s a ramp for a Wheelchair

Atmosphere: 5

Food: 5

Service: 5

OK, so no one ever told me they had the French dip sandwich and today I asked because I believe I saw something on social media and to my surprise they did, but I didn't see it on the menu.. let me tell you this. I've had a lot of French dip sandwiches in my 60 years. Not gonna lie one of the best I've ever had. Sad part is they're not making them anymore after Monday.
I would highly recommend this be a main menu item .. JS
P.S. I would like to add, please open one near me on I-95 and State Road 16. 🤤

Atmosphere: 5

Food: 5

Service: 5

Very well made subs! These employees rock! We have nothing but good experiences here, thank you!

Food: 5

Service: 5

Walked into the store at 8:25.
Closes at 9.
Girl doesn't say hello,
Takes her nasty headphone out of her ear hole, totally disgusting.
I don't want you digging in your ear before you make my food.
Gross!!!! 🤮

Atmosphere: 1

Food: 1

Service: 1

I ordered by Uber. Not good at all taste wise I had to add a bunch of seasoning to eat meatball sub & it was still terrible but i paid $13 for it that price is not worthy it was not good quality it was missing almost every topping i ordered also pretty scanty as you see in pictures.. presentation was terrible! Dinky sub. I didn't like either sandwich cuz not good quality meats or bread & didn't taste fresh. Got turkey and Swiss and a meatball sub. Neither was very good. Won't order again. Wasted my money. I'll try Jersey Mike next time. I heard they are really good and they were giving away a free sandwich on Uber app but neighbors said liked firehouse. Not me! There was a promo on Uber so i tried it. Go for somewhere else this is not good food I'm angry i paid so much for crap.
****CALLED AND TALK TO MANAGER AND HE SAID HE WOULD TAKE MY ADDRESS FOR CORPORATE TO SEND ME A FREE SANDWICH CARD. I ASKED FOR REPLACEMENTS AND WAS TOLD THAT I HAVE TO GET A FREE SANDWICH CARD MANAGER HIMSELF CAN'T DO IT
*********UPDATE Feb 2025 never got that free sandwich card. THINK THAT SUMS IT UP. GO ELSEWHERE CUZ THE MANAGEMENT DOESN'T CARE!***********

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Engineer

Clean very nice workers.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza Meatball Sub

Glad that Firehouse has opened near me

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Chips, Italian

This place messes up my order every single time I’ve gone there or ordered from there.

Food: 1

It was nice an so was customer service place was clean

Atmosphere: 5

Food: 5

Service: 5

They always forget your bacon in sandwiches you order with bacon and your pickle spear. My order is never right. 3rd time my order was wrong, I will not be back.

Atmosphere: 1

Food: 1

Service: 1

Great food

Atmosphere: 5

Food: 5

Service: 5