I ordered lunch online to save time. The drive through was full and opted to go inside to pick up my order. No one was at the counter. No one greeted me. I advised I was there to pick up an order. I raised my voice because I was being ignored. The lady said my order was not ready, a man in the back said this is not Publix. I saw an order on the shelf next to the fountain drink dispenser. I told the lady she didn't even know my name, so how does she know that my order is not ready. Another man from the back checked the order on the shelf and oh, my it was my order. I waited nearly 20 minutes. I forgot my drinks because I was crunched on time and was flabbergasted by the service. Worst experience ever.
melissa potts
Ordered my food at kiosk and waited 15 mins to pay for good , so I juat walked out because no one even acknowledged us
Service: 1
Sarah Suzanne
My family loves the chicken pot pies at KFC The last few times we went to the US 1 location, they were either out or had a 20 minute wait to get any. I even ordered online in advance once to give them plenty of time. When we got there, we were told they had been out all day. Although it took me several days to get my money back, I will say customer service was very helpful. Today, I decided to call first to make sure they had some ready. A very nice lady answered the phone and said she had plenty. She asked how many I needed and that she would have them ready for my husband to pick up at the drive thru. I told her she was awesome! When he returned, not only did he have the pot pies, he also had a lemon cake that she asked my husband to give to me! It turns out her name is Jodi, and she is the manager. She certainly didn't have to do any of that for me, but she went out of her way to accommodate. Great job, Jodi! Thank you, jodi. You're the best!
Dalton Murphy
Went through the drive-through on August 5 10:30 PM and the drive-through person stated they only had coleslaw and mac & cheese. I’m sure the owner franchise E of the store would not be happy to know about the profit. He’s losing by his lazy employees.
Bayamon 35
How does Kentucky Fried CHICKEN run out of chicken.
Atmosphere: 1
Food: 1
Service: 1
Tyler Hudgins
Make sure to check bag for your food. Didn't receive the nuggets for my nugget combo. Plus no straws either which I find odd.
Atmosphere: 2
Food: 2
Service: 2
__
One star is much for this DUMP! Ordered online, & 45 min later still no food (out of chicken) & my card is charged $35! The employees were wearing white clam digger boots & walking around kitchen, but that is just the start, just dirty dirty....human grease stains on floor, countertops. Trash cans overflowing, water on the floor in kitchen, I can see the light thru the crack in back door is about an inch wide, plenty of room for lizards, roaches, & rats. I waited for ten minutes as employees HARD IGNORED ME & MY ONLINE ORDER!
JUST DON'T. SAVE YOUR TIME & MONEY$$$$, & JUST AVOID THIS STINK PIT, THAT SHOULD BE SHUT DOWN PERMANENTLY. 🤢
Atmosphere: 1
Food: 1
Service: 1
Gil Mariano
Should’ve listened to my 10-year-old daughter she wanted Chick-fil-A. I insisted to try KFC big mistake. $25 combo 10 piece chicken finger Combo? She even made a comment about the place being filthy. Do yourself a favor go to Chick-fil-A. Great service, clean And staff staff is always friendly And smiling with all their teeth
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Gravy, Chicken Strips
Michael Jennifer Brabson
We had ordered a full meal, with all the fixins, but when it arrived, it was missing the mac and cheese and the double order of biscuits. Called up to the store and I told us they couldn't do anything about it until we spoke with the manager jodie tomorrow.
Ordered all white meat but got 50/50.
Then the acting manager hung up on me 🤨 as I was describing the problem.
Will adjust this review if Jodie makes things right tomorrow . . .
Food: 5
Service: 2
Recommended dishes: Fried Chicken
ME Batgirl
I received raw/unmixed potatoes in both of my combos and the mash potatoes bowl Twice I ordered an 8 piece chicken and was only given 7
Horrible. Waited 45 minutes for an online order that was supposed to be ready when I arrived. Was ignored by staff. 1 other customer in store waiting for over 30 minutes left in disgust. I left after I was told it would be another 30 minutes and cancelled the order. The staff, including manager are nasty beyond words and always smoking out by the front door.
Service: 1
jeff 13
1 star is too generous. Just close this place down. Waited 40 minutes to get an order wrong! Bonus points for seeing the night manager be physically held back from assaulting a senior citizen who was also unhappy with the service.
Atmosphere: 1
Food: 1
Service: 1
Caroline Michelle
Everytime I’ve gone there, the associates have been rude to every guest including myself. There’s absolutely no reason for an associate to be having attitude while someone is trying to place an order. Much less throw the food out the window in drive thru. There’s only been one older lady that has always been the kindest person. I wish I knew her name, but she’s been doing a great job at this location!
Atmosphere: 1
Food: 1
Service: 1
GJ Chen
I don't usually give 1s, but definitely a 1s
Atmosphere: 1
Service: 1
Louie P
Ms. Jody was so helpful when I came in with my family to eat in. She was so patient in putting our order and the staff worked in perfect harmony, what a great amount of team work. The food was hot and tasted amazing. The dining room was spotless especially how busy they were. Five Stars all around.
I ordered lunch online to save time. The drive through was full and opted to go inside to pick up my order. No one was at the counter. No one greeted me. I advised I was there to pick up an order. I raised my voice because I was being ignored. The lady said my order was not ready, a man in the back said this is not Publix. I saw an order on the shelf next to the fountain drink dispenser. I told the lady she didn't even know my name, so how does she know that my order is not ready. Another man from the back checked the order on the shelf and oh, my it was my order. I waited nearly 20 minutes. I forgot my drinks because I was crunched on time and was flabbergasted by the service. Worst experience ever.
Ordered my food at kiosk and waited 15 mins to pay for good , so I juat walked out because no one even acknowledged us
Service: 1
My family loves the chicken pot pies at KFC The last few times we went to the US 1 location, they were either out or had a 20 minute wait to get any. I even ordered online in advance once to give them plenty of time. When we got there, we were told they had been out all day. Although it took me several days to get my money back, I will say customer service was very helpful. Today, I decided to call first to make sure they had some ready. A very nice lady answered the phone and said she had plenty. She asked how many I needed and that she would have them ready for my husband to pick up at the drive thru. I told her she was awesome! When he returned, not only did he have the pot pies, he also had a lemon cake that she asked my husband to give to me! It turns out her name is Jodi, and she is the manager. She certainly didn't have to do any of that for me, but she went out of her way to accommodate. Great job, Jodi! Thank you, jodi. You're the best!
Went through the drive-through on August 5 10:30 PM and the drive-through person stated they only had coleslaw and mac & cheese. I’m sure the owner franchise E of the store would not be happy to know about the profit. He’s losing by his lazy employees.
How does Kentucky Fried CHICKEN run out of chicken.
Atmosphere: 1
Food: 1
Service: 1
Make sure to check bag for your food. Didn't receive the nuggets for my nugget combo. Plus no straws either which I find odd.
Atmosphere: 2
Food: 2
Service: 2
One star is much for this DUMP!
Ordered online, & 45 min later still no food (out of chicken) & my card is charged $35!
The employees were wearing white clam digger boots & walking around kitchen, but that is just the start, just dirty dirty....human grease stains on floor, countertops. Trash cans overflowing, water on the floor in kitchen, I can see the light thru the crack in back door is about an inch wide, plenty of room for lizards, roaches, & rats.
I waited for ten minutes as employees HARD IGNORED ME & MY ONLINE ORDER!
JUST DON'T.
SAVE YOUR TIME & MONEY$$$$,
& JUST AVOID THIS STINK PIT, THAT SHOULD BE SHUT DOWN PERMANENTLY. 🤢
Atmosphere: 1
Food: 1
Service: 1
Should’ve listened to my 10-year-old daughter she wanted Chick-fil-A. I insisted to try KFC big mistake. $25 combo 10 piece chicken finger Combo? She even made a comment about the place being filthy. Do yourself a favor go to Chick-fil-A. Great service, clean And staff staff is always friendly And smiling with all their teeth
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Gravy, Chicken Strips
We had ordered a full meal, with all the fixins, but when it arrived, it was missing the mac and cheese and the double order of biscuits. Called up to the store and I told us they couldn't do anything about it until we spoke with the manager jodie tomorrow.
Ordered all white meat but got 50/50.
Then the acting manager hung up on me 🤨 as I was describing the problem.
Will adjust this review if Jodie makes things right tomorrow . . .
Food: 5
Service: 2
Recommended dishes: Fried Chicken
I received raw/unmixed potatoes in both of my combos and the mash potatoes bowl
Twice I ordered an 8 piece chicken and was only given 7
Food: 1
Restaurantji Recommends
Horrible. Waited 45 minutes for an online order that was supposed to be ready when I arrived. Was ignored by staff. 1 other customer in store waiting for over 30 minutes left in disgust. I left after I was told it would be another 30 minutes and cancelled the order. The staff, including manager are nasty beyond words and always smoking out by the front door.
Service: 1
1 star is too generous. Just close this place down. Waited 40 minutes to get an order wrong! Bonus points for seeing the night manager be physically held back from assaulting a senior citizen who was also unhappy with the service.
Atmosphere: 1
Food: 1
Service: 1
Everytime I’ve gone there, the associates have been rude to every guest including myself. There’s absolutely no reason for an associate to be having attitude while someone is trying to place an order. Much less throw the food out the window in drive thru. There’s only been one older lady that has always been the kindest person. I wish I knew her name, but she’s been doing a great job at this location!
Atmosphere: 1
Food: 1
Service: 1
I don't usually give 1s, but definitely a 1s
Atmosphere: 1
Service: 1
Ms. Jody was so helpful when I came in with my family to eat in. She was so patient in putting our order and the staff worked in perfect harmony, what a great amount of team work. The food was hot and tasted amazing. The dining room was spotless especially how busy they were. Five Stars all around.
Atmosphere: 5
Food: 5
Service: 5
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