We love Panera and visit often. We ordered our food and it came out timely. My husband ordered chicken soup, it was cold. He returned it to the counter and they gave him another one and it was cold as well. He was disappointed. I observed a staff member attending to the dining room. She was sweeping the floor and then proceeded to sweep the dirty table off with broom. Completely disgusting. Very sad.
Atmosphere: 3
Food: 3
Service: 3
Jay Taylor
The Cheese Steak is a wonderful taste experience. The Bread Bowls Soups are very tasty but very small for the price. Get the cup or bowl of soup for a better value.
Atmosphere: 4
Food: 5
Service: 4
Wayne Polk
Friendly, helpful staff with consistently great food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fuji Apple Chicken Salad & Autumn Squash Soup You Pick 2, Variety of Panera Sandwiches
Michelle Burgoon
I ordered lunch on Panera website at 11:15am, made my payment and at 12:30pm I still did not have my order. I called Panera and they told me it was through Door Dash and that I would have to contact them. The second employee at Panera was able to refund my purchase. She explained that it was made and picked up by a 3rd party driver and it showed it had been delivered. Very disappointing experience. Won't do that again anytime soon. The second employee I spoke with was very apologetic and helpful. Thank you for that.
Daniel Velez
I don't even recognize Panera anymore. I had the broccoli cheese soup and I swear there's nothing but those little flower seeds in the cheese. The half sandwich had enough turkey to cover a large bandaid. There's no counter staff....order at the tablet. Place is lifeless. Too bad.
Jennifer Chapman
This location was very clean, the food was the proper temperature, and the staff were extremely friendly and went out of their way to make it an enjoyable dining experience.
Jim Crawford
Food and service is great but it's the smile and demeanor of Samantha that makes us come back. You have a great asset!
This place was lit up brighter than a prison. Good selection - clean store - and seemingly polite staff.
And that's where the kind words end...
My mobile order included the Tuesday Baker's dozen bagel special, the Baker's dozen bagel bag with two cream cheese, and a large coffee. Special instructions were: cut each bagel in half, include lots of butter - along with plates and knives.
It wasn't until I arrived at my morning event of 20 plus people that I learned none of the bagels were cut in half, and that butter wasn't included. The cream cheese was the wrong flavor, and the plates and knives were nowhere to be found. Basically, I received a bag full of useless bread.
Epic fail. The only reason for rating two stars rather than one was the super polite staff. That, and the fact the place was lit up brighter than a prison.
Atmosphere: 3
Food: 2
Service: 2
Russ Blackmon
Worst crappiest most overpriced garbage ever. If you suck at it. Please just don't include it on the menu. I'm fine with literally 2 sandwich options as long as their both homeruns everytime at 15$ a pop.
MARY is the absolute definition of customer service!! She is amazing at what she does and management should be ecstatic that they have someone like her. She really cares About the customer and that is very rare!!
Atmosphere: 5
Food: 5
Service: 5
mark gibson
Ordered chicken Caesar salad. Got the salad and there was no dressing. Went to ask for some caesar dressing and they said we are out. Mom got chicken southwestern salad. Again no dressing and to make it worse, they left off the chicken. Prob not going back.
Atmosphere: 3
Food: 3
Service: 3
Mary Saltsman
More times than not, something is wrong with our order. We’ll drive to the Panera off Old Saint Augustine Rd from now on, or just not go at all! :-(
Atmosphere: 1
Food: 1
Service: 1
Eric Svenson
99% of the time when you order online, it will be wrong! Check your bag before you leave (on second thought, double check it!)
We love Panera and visit often. We ordered our food and it came out timely. My husband ordered chicken soup, it was cold. He returned it to the counter and they gave him another one and it was cold as well. He was disappointed. I observed a staff member attending to the dining room. She was sweeping the floor and then proceeded to sweep the dirty table off with broom. Completely disgusting.
Very sad.
Atmosphere: 3
Food: 3
Service: 3
The Cheese Steak is a wonderful taste experience.
The Bread Bowls Soups are very tasty but very small for the price. Get the cup or bowl of soup for a better value.
Atmosphere: 4
Food: 5
Service: 4
Friendly, helpful staff with consistently great food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fuji Apple Chicken Salad & Autumn Squash Soup You Pick 2, Variety of Panera Sandwiches
I ordered lunch on Panera website at 11:15am, made my payment and at 12:30pm I still did not have my order. I called Panera and they told me it was through Door Dash and that I would have to contact them. The second employee at Panera was able to refund my purchase. She explained that it was made and picked up by a 3rd party driver and it showed it had been delivered. Very disappointing experience. Won't do that again anytime soon. The second employee I spoke with was very apologetic and helpful. Thank you for that.
I don't even recognize Panera anymore. I had the broccoli cheese soup and I swear there's nothing but those little flower seeds in the cheese. The half sandwich had enough turkey to cover a large bandaid. There's no counter staff....order at the tablet. Place is lifeless. Too bad.
This location was very clean, the food was the proper temperature, and the staff were extremely friendly and went out of their way to make it an enjoyable dining experience.
Food and service is great but it's the smile and demeanor of Samantha that makes us come back. You have a great asset!
Kid-friendliness: Kids are welcomed
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smokehouse BBQ Chicken Sandwich & Creamy Tomato Soup
This place was lit up brighter than a prison. Good selection - clean store - and seemingly polite staff.
And that's where the kind words end...
My mobile order included the Tuesday Baker's dozen bagel special, the Baker's dozen bagel bag with two cream cheese, and a large coffee. Special instructions were: cut each bagel in half, include lots of butter - along with plates and knives.
It wasn't until I arrived at my morning event of 20 plus people that I learned none of the bagels were cut in half, and that butter wasn't included. The cream cheese was the wrong flavor, and the plates and knives were nowhere to be found. Basically, I received a bag full of useless bread.
Epic fail. The only reason for rating two stars rather than one was the super polite staff. That, and the fact the place was lit up brighter than a prison.
Atmosphere: 3
Food: 2
Service: 2
Worst crappiest most overpriced garbage ever. If you suck at it. Please just don't include it on the menu. I'm fine with literally 2 sandwich options as long as their both homeruns everytime at 15$ a pop.
Very clean environment.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Excellent sandwich and soup option.....very clean
Atmosphere: 5
Food: 5
Service: 5
MARY is the absolute definition of customer service!! She is amazing at what she does and management should be ecstatic that they have someone like her. She really cares
About the customer and that is very rare!!
Atmosphere: 5
Food: 5
Service: 5
Ordered chicken Caesar salad. Got the salad and there was no dressing. Went to ask for some caesar dressing and they said we are out. Mom got chicken southwestern salad. Again no dressing and to make it worse, they left off the chicken. Prob not going back.
Atmosphere: 3
Food: 3
Service: 3
More times than not, something is wrong with our order. We’ll drive to the Panera
off Old Saint Augustine Rd from now on, or just not go at all! :-(
Atmosphere: 1
Food: 1
Service: 1
99% of the time when you order online, it will be wrong! Check your bag before you leave (on second thought, double check it!)
Atmosphere: 3
Food: 3
Service: 1
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