Papa Johns Pizza
10440 US-1 Unit 122, St. Augustine
(904) 819-6920
Recent Reviews
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pizza sucked, the crew is slow. they need to look in to better management. or better workers.
Atmosphere: 1
Food: 1
Service: 1
Ordered multiple pizzas and all were under cooked, not the typical papa's taste. Friendly front desk service. Helped get plates and napkins for our travels.
Atmosphere: 4
Food: 3
Service: 5
I just finished getting my chemo hooked up. Was struggling with nausea, and was trying to soothe myself with something that I could eat doused in their bad for me garlic sauce I crave sometimes. Personally I don't usually eat Papa Johns, as I feel their pizza is subpar. So I was already hesitantly giving them business.
I ordered a LG pizza online applied the 50% coupon, (regular price is $22.99, so that brought my amount to $11.50). When I walked up to pick up my prepaid order (on Wednesday), there was a huge clearly posted sign on the store window. Wacky Wednesday 1 LG pizza $9.99. That means I overpaid for MY pizza (If I knew of this special, I would have selected it from the app). I requested that they fix my $ amt, and refund my money since this special was not online. They said pizza is pre-paid. Which I said.. I know. They said it would make their register weird, and they were not refunding me.
I have worked customer service before... I know a manager can make a price adjustment on an order. It might be a hassle, but they can do it. Dude just kept pushing back, and insisted he would not make things right.
I told him that's horrible customer service, and he shrugged. I said I'm not okay with that, and won't be returning. He said.. Eh.. Good Luck with that.
I will be contacting corporate. This is unacceptable. It's the principal of the thing.
Atmosphere: 1
Food: 3
Service: 1
Love the pizza and especially love the promos!
Atmosphere: 5
Food: 5
Service: 5
Always a friendly face!
Atmosphere: 5
Food: 5
Service: 5
The pizza here was great!!
Atmosphere: 5
Food: 5
Service: 5
Pick up and take it out. You can't eat in here. Wait for your pizza or have them deliver.
Atmosphere: 2
Food: 4
Service: 4
I may have been near Papa John's but I have never eaten there ever
Didn't go today or recently
The service is very fast.
Restaurantji Recommends
My son and I went to the clay Target range had a great time
Kind enployees
We normally love papa John’s and we tried several times with this location. But honestly they need to be shut down. I always order for a set time and without fail it NEVER shows up. This is the 3rd time now this has happened. I have called and spoke with the manager, who offered absolutely no solution when I asked where the pizza was and why it wasn’t here when it should’ve been 45 minutes ago his response was because it just now got made. This was after I called five times and was on hold for 20 minutes. I explained our pizza is always over an hour late and once didn’t even show. Again, he couldn’t care less. I understand mistakes can be made but they also need to be made right. Horrible
No issues with the delivery or the driver, its a fast food pizza place so not much to say. Tasted good and on time.
Pizza had no flavor and barely any sauce on it. Pizza was terrible. I won’t return to this location.
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