Taco Bell

1820 US-1, St. Augustine
(904) 825-4785

Recent Reviews

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Frank Nikki

If you check my profile, you’ll see I rarely ever leave bad reviews. But this really needs to be said. I’ve lived here for 20 years and it’s always been the same thing. Hit or miss. Typically the food is bad and typically your order is wrong. Few weeks ago, Crunchwrap was the width of a piece of cardboard. Hardly any food on the tortilla. Then last night, ordered DoorDash and that was a mistake (and they won’t even help). Outside of a missing item, the bottom of the bag was soaking wet which bled whatever watery contents was there into two of the quesadillas. The only eatable quesadilla had about one small scoop of chicken and a sprinkle of cheese. The other ends of the tortilla were just blank. I feel like I’m always just ordering tortillas here and not the menu item 🤦‍♂️ I have run into this issue in person and in drive thru in the past and have not said anything. I have been to Taco Bell’s across the US that are absolutely incredible (example: even just in our town, the Taco Bell on state road 16 has always been amazing, but it’s a 30 minute drive each way to go to that one). I must say this one here on US-1 is one of the worst locations. No matter how many times I try it, it’s bad. Why can they not find good management and train employees to properly prepare the items? Feel like I’m screaming into the wind as people have talked about this for decades now at this location. There’s one woman, I do not recall her name, but she’s been there at least ten years now - SHE is amazing. But she’s the drive thru person you speak with. Shes always friendly, and that keeps me trying again. I just wish the staff could prepare the order right. When I’m craving Taco Bell, I really do want Taco Bell 😞

Atmosphere: 2

Food: 1

Service: 2

Brian Pease

Wheelchair accessibility: It's wheelchair accessible

Atmosphere: 3

Food: 4

Service: 3

Cathy “Cat” Arnold

My cantana crispy Taco was very, very not well put together and it caused a huge mess but the flavor was really really good!

Atmosphere: 4

Food: 5

Service: 3

Recommended dishes: Cinnamon Twists, Soft Taco, Doritos, Chicken Quesadilla

Jean Carlos Lopez

The worst thing I've ever seen in my entire life.

Stephen Galloway

Not bad

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Taco

George Vida

Came here tonight couldnt get my order taken in line for 10 minutes this is ridiculous
Guy even asked if i ordered and just walked away, i know its sometimes stressful but take my order, i just went to wendys

Atmosphere: 5

Food: 5

Service: 1

Laila Su

Went through the drive through and got home and when we opened up our food, the toppings were on top of the soft taco and they got parts of our other order wrong as well as giving us cinnamon twists with barley and cinnamon on them. Very disappointing.

Atmosphere: 3

Food: 1

Service: 3

Jessica Loveless

Incorrect order, overcharged, missing items, food was not

Atmosphere: 1

Food: 1

Service: 1

Keith Arns

Had 2 orders. Both missing items and made wrong. Soda dispensers out of some items. Worst taco bell i have ever been in.

Atmosphere: 3

Food: 3

Service: 1

Josh scott

We arrived to a full drive-thru and saw no one inside so we figured it would be quicker to head in and order. Wow were we wrong. We watched car after car leave the drive-thru for 20 minutes while no one even came to acknowledge us or ask if we were okay after we placed our order on the video screen. Once a person came to place a to-go bag on the counter and we politely asked what the bathroom code was, she rudely said 3 of the 5 numbers required while hustling back to the prep area so we didn’t get to use the restroom while we waited for 30 minutes for a quesadilla and 2 burritos. Easily the worst Taco Bell we’ve ever been to.

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Quesadilla

Merik Pras

I ordered my food at 7pm and I didn’t get it till 8 pm this is how stacked it was but I order before every one and there getting there food before me this place stinks

Atmosphere: 1

Food: 1

Service: 1

Alyssa Antoinette

Sooooooo sloooowwww

Sumesh James

Dedication to Customer service is Zero . Makes a food delivery guy wait for atleast 1 hr before they hand over the food. Stupid and most dumbest reason is they have a drive thru timer. If someone places order online at 2AM they don’t make that order instead they make a drive thru customer’s who comes at 3AM order. What an idiot customer service is that. Use common sense .

Service: 1

Twan Jenkins

they delete bad reviews they will ignore you and give you cold food better to go thru the better business bureau then corporate!

Atmosphere: 1

Food: 1

Service: 1

Dhhs Hehsh

I went it to eat this past week and Joseph, which I believe is a manager, provided untimely service and had an attitude. The workers in the back did make my food quite good despite everything.”

Atmosphere: 4

Food: 4

Service: 1

Recommended dishes: Ground Beef Burrito

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