sorry to inconvenience the worker at the window that was on her phone whom also talked very quietly into the speaker and had to make us repeat our order multiple times. lesson learned to not go close to closing time
Atmosphere: 1
Food: 3
Service: 1
Eddie Gordon
Dining room very old and stinky. They were off line and was informed they couldn't sell me food
Atmosphere: 1
Food: 1
Service: 1
Chris Bason
1. Bathroom DISGUSTING I HAVE VIDEO IF A CEO WANTS IT 2. TACO SALAD CAME WITH LITERALLY 2 TORTILLA CHIPS TINY BAG ... 3. NO SALSA FOR A TACO SALAD NOW YOU GIVE OUT CREAMY DRESSING????? ITS A TACO SALAD! 4. DID NOT HAVE THE TOY IN MY KIDS MEAL. ZERO CUSTOMER SERVICE, HORRIBLE QUALITY NOW WILL NOT COME BACK
Atmosphere: 1
Food: 1
Service: 1
pandoraD Explora
This place is disgusting, every table in here was dirty. The lobby smelled the way a dumpster behind one of these places is supposed to smell. My girlfriend and I were tha only people there and still received subpar service and stale food. Avoid it y'all.
Atmosphere: 1
Food: 1
Service: 1
Ana DelCarmen
Pre-heat food they serving… so upsetting
Atmosphere: 3
Food: 1
Service: 3
Carrie “GrumpyBear” Troupe
One star is being generous honestly, it doesn’t deserve any! The lady who took our order was sweet,and kind, helpful , the MOD was loud and obnoxious! It’s ok to be fun at work, but talking about money and about customer, and CURSING isn’t good! Bad Wendy’s, bad customer service, bad service all together! Cheeseburger was cold, fries cold nuggets cold! Best part was the frosty, and you can go wrong there! As I’m sitting there with my under age daughter, the MOD was staring at her making her extremely uncomfortable, we left needless to say, we didn’t stay ; as we got up to leave 4or 5 of the employees were watching us empty our trash! I get why it’s not a busy place to eat, definitely won’t be returning! What ever happened to “ if you have time to lean you have time to clean” !
Atmosphere: 1
Food: 1
Service: 1
Carrie GilTro
One star is being generous honestly, it doesn’t deserve any! The lady who took our order was sweet,and kind, helpful , the MOD was loud and obnoxious! It’s ok to be fun at work, but talking about money and about customer, and CURSING isn’t good! Bad Wendy’s, bad customer service, bad service all together! Cheeseburger was cold, fries cold nuggets cold! Best part was the frosty, and you can go wrong there! As I’m sitting there with my under age daughter, the MOD was staring at her making her extremely uncomfortable, we left needless to say, we didn’t stay ; as we got up to leave 4or 5 of the employees were watching us empty our trash! I get why it’s not a busy place to eat, definitely won’t be returning! What ever happened to “ if you have time to lean you have time to clean” !
Atmosphere: 1
Food: 1
Service: 1
Rayne Troup
Honestly this placed sucked completely, doesn’t even deserve a 1 star.. The food was cold, and the manager on staff was making me extremely uncomfortable by leaning on the counter and staring at me.. I left immediately afterwards… There was a very nice lady at the counter, she’s the only good part of my experience
Atmosphere: 1
Food: 1
Service: 1
Audra Rose
If I could leave 0 stars I would. There was a sweet lady working the front counter and it’s obvious she is very new. The manager on staff was rude, condescending and berated this new employee for still trying to learn how to use the computer. It was absolutely disgusting to see someone treat a human like that. Management needs to be fired- I can’t imagine how she treats the rest of the team. While sitting with my family to eat she continued to be rude to the new employee and it made for an awful experience. Shame on whoever put this person into a management role!
Atmosphere: 1
Food: 3
Service: 3
Darryl Woodard
We arrived to eat at 8:00 pm on Friday Aug 9th 2024, and was refused entrance because a 16 year old was working the counter and told she had to take a break, so the dinning room was close and we can only use the drive thru. But we was afraid to order because the other 3 employees that we could see was not working and one was asleep on the table and I will not ever be back
The lady cashier is an airhead! We've visited a few times, my uncle ordered "son of baconator, plain, with shredded cheese" - not complicated at all yet the cashier doesn't understand no matter how many times you tell her, she's so dumbfounded therefore the sandwich comes out wrong and we have to argue with her again to get it corrected. Minutes later and now with a headache and anger the sandwich is corrected ..... by the sandwich making employee because that employee understands English!!
Parking: This location is on the Premium Outlet Mall complex. You need to enter the main Mall entrance to access the parking. Not the most ideal situation and very difficult during Christmas season.
Kid-friendliness: Kid menus, high chairs
Wheelchair accessibility: Handicap parking, tables and bathrooms, Bathrooms are on the smaller size.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts, Jr Bacon Cheeseburger
Rodney Burch
Tried to order food, started out okay. But when I ordered my senior drink to go with the meal I had already ordered the sales clerk started out by saying IF YOU HAVE BEEN GETTING A FREE SENIOR DRINK THE PERSON AND YOU SHOULD BE ARRESTED. THEN WHEN I EXPLAINED THAT IN EVERY WENDY’s HONORS THE FREE SENIOR DRINK, HE STORMED OUT AND SAID THAT I DIDN’T KNOW WHAT I WAS TALKING ABOUT. SO INSTEAD OF ARGUING I JUST LEFT. NOW IF THIS IS CUSTOMER SERVICE IT IS THE LAST TIME I WILL BE GOING!!!
Atmosphere: 1
Food: 1
Service: 1
Ty Laney
The lady that took our order was very rude and only one window was working. Every time we asked for something she would very rudely say “NO ONIONS ?” this place is horrible get better employees. The food was yummy in my tummy.
sorry to inconvenience the worker at the window that was on her phone whom also talked very quietly into the speaker and had to make us repeat our order multiple times. lesson learned to not go close to closing time
Atmosphere: 1
Food: 3
Service: 1
Dining room very old and stinky. They were off line and was informed they couldn't sell me food
Atmosphere: 1
Food: 1
Service: 1
1. Bathroom DISGUSTING I HAVE VIDEO IF A CEO WANTS IT
2. TACO SALAD CAME WITH LITERALLY 2 TORTILLA CHIPS TINY BAG ...
3. NO SALSA FOR A TACO SALAD NOW YOU GIVE OUT CREAMY DRESSING????? ITS A TACO SALAD!
4. DID NOT HAVE THE TOY IN MY KIDS MEAL.
ZERO CUSTOMER SERVICE, HORRIBLE QUALITY NOW WILL NOT COME BACK
Atmosphere: 1
Food: 1
Service: 1
This place is disgusting, every table in here was dirty. The lobby smelled the way a dumpster behind one of these places is supposed to smell. My girlfriend and I were tha only people there and still received subpar service and stale food. Avoid it y'all.
Atmosphere: 1
Food: 1
Service: 1
Pre-heat food they serving… so upsetting
Atmosphere: 3
Food: 1
Service: 3
One star is being generous honestly, it doesn’t deserve any! The lady who took our order was sweet,and kind, helpful , the MOD was loud and obnoxious! It’s ok to be fun at work, but talking about money and about customer, and CURSING isn’t good! Bad Wendy’s, bad customer service, bad service all together! Cheeseburger was cold, fries cold nuggets cold! Best part was the frosty, and you can go wrong there! As I’m sitting there with my under age daughter, the MOD was staring at her making her extremely uncomfortable, we left needless to say, we didn’t stay ; as we got up to leave 4or 5 of the employees were watching us empty our trash!
I get why it’s not a busy place to eat, definitely won’t be returning! What ever happened to “ if you have time to lean you have time to clean” !
Atmosphere: 1
Food: 1
Service: 1
One star is being generous honestly, it doesn’t deserve any! The lady who took our order was sweet,and kind, helpful , the MOD was loud and obnoxious! It’s ok to be fun at work, but talking about money and about customer, and CURSING isn’t good! Bad Wendy’s, bad customer service, bad service all together! Cheeseburger was cold, fries cold nuggets cold! Best part was the frosty, and you can go wrong there! As I’m sitting there with my under age daughter, the MOD was staring at her making her extremely uncomfortable, we left needless to say, we didn’t stay ; as we got up to leave 4or 5 of the employees were watching us empty our trash!
I get why it’s not a busy place to eat, definitely won’t be returning! What ever happened to “ if you have time to lean you have time to clean” !
Atmosphere: 1
Food: 1
Service: 1
Honestly this placed sucked completely, doesn’t even deserve a 1 star.. The food was cold, and the manager on staff was making me extremely uncomfortable by leaning on the counter and staring at me.. I left immediately afterwards… There was a very nice lady at the counter, she’s the only good part of my experience
Atmosphere: 1
Food: 1
Service: 1
If I could leave 0 stars I would. There was a sweet lady working the front counter and it’s obvious she is very new. The manager on staff was rude, condescending and berated this new employee for still trying to learn how to use the computer. It was absolutely disgusting to see someone treat a human like that. Management needs to be fired- I can’t imagine how she treats the rest of the team. While sitting with my family to eat she continued to be rude to the new employee and it made for an awful experience. Shame on whoever put this person into a management role!
Atmosphere: 1
Food: 3
Service: 3
We arrived to eat at 8:00 pm on Friday Aug 9th 2024, and was refused entrance because a 16 year old was working the counter and told she had to take a break, so the dinning room was close and we can only use the drive thru. But we was afraid to order because the other 3 employees that we could see was not working and one was asleep on the table and I will not ever be back
Service: 1
Restaurantji Recommends
The lady cashier is an airhead! We've visited a few times, my uncle ordered "son of baconator, plain, with shredded cheese" - not complicated at all yet the cashier doesn't understand no matter how many times you tell her, she's so dumbfounded therefore the sandwich comes out wrong and we have to argue with her again to get it corrected. Minutes later and now with a headache and anger the sandwich is corrected ..... by the sandwich making employee because that employee understands English!!
Atmosphere: 3
Food: 2
Service: 1
Love the frosties along with the bacon ?
Atmosphere: 5
Food: 5
Service: 5
Fresh food, high quality hamburger! Fresh brewed tea! Premium soft drink machine!
Vegetarian options: Salads
Parking: This location is on the Premium Outlet Mall complex. You need to enter the main Mall entrance to access the parking. Not the most ideal situation and very difficult during Christmas season.
Kid-friendliness: Kid menus, high chairs
Wheelchair accessibility: Handicap parking, tables and bathrooms, Bathrooms are on the smaller size.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts, Jr Bacon Cheeseburger
Tried to order food, started out okay. But when I ordered my senior drink to go with the meal I had already ordered the sales clerk started out by saying IF YOU HAVE BEEN GETTING A FREE SENIOR DRINK THE PERSON AND YOU SHOULD BE ARRESTED. THEN WHEN I EXPLAINED THAT IN EVERY WENDY’s HONORS THE FREE SENIOR DRINK, HE STORMED
OUT AND SAID THAT I DIDN’T KNOW WHAT I WAS TALKING ABOUT. SO INSTEAD OF ARGUING I JUST LEFT. NOW IF THIS IS CUSTOMER SERVICE IT IS THE LAST TIME I WILL BE GOING!!!
Atmosphere: 1
Food: 1
Service: 1
The lady that took our order was very rude and only one window was working. Every time we asked for something she would very rudely say “NO ONIONS ?” this place is horrible get better employees. The food was yummy in my tummy.
Atmosphere: 1
Food: 5
Service: 1
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