we stopped in for lunch, the only option for ordering was the kiosk. we left, I can't believe that you don't give the option to order at the counter. Many older people have problems using kiosks
Atmosphere: 1
Food: 1
Service: 1
Chad Stillings
I really like this Wendy’s. Inside is clean, staff is exceptionally friendly, food is fresh. It’s a better fast food experience than the arches down the street.
Atmosphere: 5
Food: 5
Service: 5
Michael Cohn
Quick and delicious breakfast.
Food: 5
Service: 5
Robert Harrison
Wow! My frosty is a frosty, just milky like shake. They need to tell people that machine is not ready and take selection temporarily off kiosk snd let people know in person at cashier as well. I'll "eat" or rather "drink" it this time, but it's not what I ordered.
Atmosphere: 5
Food: 1
Service: 5
brandalynn collins
I have cut out fast food for the most part but this morning I was hungry and in a rush so I stopped by on my way home. I got there not even 30 min after opening so I figured everything would be fresh. The potatoes were barely warm but at least they were edible. I got the sausage breakfast sandwich and it’s one of the worst things I’ve ever had. It was soaked in grease and the bread was so hard I could barely bite through it. After taking my first bite I immediately spit it out and was so sick I couldn’t eat anything else.
I called multiple times with no answer, I went back and when I walked in the employees were sitting on stools in their phones and didn’t acknowledge me at all. Then I walked up and told them the issue and the lady replied “well the English muffin is always a little hard it’s a muffin” which I corrected her that at least they’re edible in which this one was not. I told her I came in the morning and she said “oh yea the guy took your order he’s my boss I remember you” and I stated yea I got the 2 for 3.
Then she just said okay. I had to ask what could be done and she said I could order something else but I don’t want anything else so I asked for a refund and she said “well I don’t know how to do that” and I told her I didn’t want anything else.
At this point the other employee finally got off her phone and came over to help and asked what it was and the First Lady cut me off and said “I don’t know she won’t tell me” and I said I did say it multiple times. She asked again and I told her 2 for $3 and the First Lady said “oh $3.20”
Then while they were getting my refund the lady kept talking about it and looking over at me.
Worst experience. Won’t be back.
Atmosphere: 2
Food: 1
Service: 1
Elijah Allen
Went through the drive through and got a biggie bag. It was good, food was fresh, came out quick. Not much else to say really
Food: 5
Service: 4
Gumba
They just seem as though they can never get the "drive thru" orders correct....
Food: 3
Service: 1
Ted Pease
Burger and salad were perfect. Cinnabon pull apart was hard and had no flavor
thelma singleton
Great lady named Thelma was a great halo awesome sandwich
Parking: world gulf parkway st Augustine Florida
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
N Christie
First time visit fresh hot food. The bathroom was fresh and clean.quality food with quality service. Would recommend. If in the area again surly, I'll stop in & grab something to eat
The bathrooms and tables were filthy. Trash cans were overflowing. An unpleasant and unhygienic environment. Hope they improve cleanliness and maintenance. Burger and fries were acceptable.
Atmosphere: 1
Food: 3
Service: 3
Lorenzo Hill
Absolutely the worst food service ever! They have no way to order food except by kiosk or drive through. The two lonely kiosks were swamped by a group of 12 to 15 persons who appeared to have no idea how it worked. The drive through line was very long. The menu board had items listed that "had not been available for years". The young lady taking the orders had a broken headset, so she kept repeating the same phrase over and over. This is preposterous and totally acceptable. I would never go to this Wendy's again. It's a disgrace to their brand.
Atmosphere: 1
Food: 2
Service: 1
Daniel Rodriguez
Nick and Tory are amazing. Great hospitality. Great spirit. Great soul. Very attentive. Very helpful. Please please please take care of these people and protect them. Corporate people need to look into these people. Bless them a reward them. Pay them well. We need more people like this. I can’t stress it enough that you need to protect these 2. Thank you so much. God bless you both. People like you make the world go round. 🙏🏽
Atmosphere: 5
Food: 5
Service: 5
Quincy Donohue
Lunch with my daughter.
Dirty, beverage machine broken, out of everything at drink station. Broken kiosk.
we stopped in for lunch, the only option for ordering was the kiosk. we left, I can't believe that you don't give the option to order at the counter. Many older people have problems using kiosks
Atmosphere: 1
Food: 1
Service: 1
I really like this Wendy’s. Inside is clean, staff is exceptionally friendly, food is fresh. It’s a better fast food experience than the arches down the street.
Atmosphere: 5
Food: 5
Service: 5
Quick and delicious breakfast.
Food: 5
Service: 5
Wow! My frosty is a frosty, just milky like shake. They need to tell people that machine is not ready and take selection temporarily off kiosk snd let people know in person at cashier as well. I'll "eat" or rather "drink" it this time, but it's not what I ordered.
Atmosphere: 5
Food: 1
Service: 5
I have cut out fast food for the most part but this morning I was hungry and in a rush so I stopped by on my way home. I got there not even 30 min after opening so I figured everything would be fresh.
The potatoes were barely warm but at least they were edible.
I got the sausage breakfast sandwich and it’s one of the worst things I’ve ever had. It was soaked in grease and the bread was so hard I could barely bite through it.
After taking my first bite I immediately spit it out and was so sick I couldn’t eat anything else.
I called multiple times with no answer, I went back and when I walked in the employees were sitting on stools in their phones and didn’t acknowledge me at all.
Then I walked up and told them the issue and the lady replied “well the English muffin is always a little hard it’s a muffin” which I corrected her that at least they’re edible in which this one was not. I told her I came in the morning and she said “oh yea the guy took your order he’s my boss I remember you” and I stated yea I got the 2 for 3.
Then she just said okay. I had to ask what could be done and she said I could order something else but I don’t want anything else so I asked for a refund and she said “well I don’t know how to do that” and I told her I didn’t want anything else.
At this point the other employee finally got off her phone and came over to help and asked what it was and the First Lady cut me off and said “I don’t know she won’t tell me” and I said I did say it multiple times.
She asked again and I told her 2 for $3 and the First Lady said “oh $3.20”
Then while they were getting my refund the lady kept talking about it and looking over at me.
Worst experience. Won’t be back.
Atmosphere: 2
Food: 1
Service: 1
Went through the drive through and got a biggie bag. It was good, food was fresh, came out quick. Not much else to say really
Food: 5
Service: 4
They just seem as though they can never get the "drive thru" orders correct....
Food: 3
Service: 1
Burger and salad were perfect. Cinnabon pull apart was hard and had no flavor
Great lady named Thelma was a great halo awesome sandwich
Parking: world gulf parkway st Augustine Florida
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
First time visit fresh hot food. The bathroom was fresh and clean.quality food with quality service. Would recommend. If in the area again surly, I'll stop in & grab something to eat
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very friendly drive thru staff member.
Atmosphere: 5
Food: 5
Service: 5
The bathrooms and tables were filthy. Trash cans were overflowing. An unpleasant and unhygienic environment. Hope they improve cleanliness and maintenance. Burger and fries were acceptable.
Atmosphere: 1
Food: 3
Service: 3
Absolutely the worst food service ever! They have no way to order food except by kiosk or drive through. The two lonely kiosks were swamped by a group of 12 to 15 persons who appeared to have no idea how it worked. The drive through line was very long. The menu board had items listed that "had not been available for years". The young lady taking the orders had a broken headset, so she kept repeating the same phrase over and over. This is preposterous and totally acceptable. I would never go to this Wendy's again. It's a disgrace to their brand.
Atmosphere: 1
Food: 2
Service: 1
Nick and Tory are amazing. Great hospitality. Great spirit. Great soul. Very attentive. Very helpful. Please please please take care of these people and protect them. Corporate people need to look into these people. Bless them a reward them. Pay them well. We need more people like this. I can’t stress it enough that you need to protect these 2. Thank you so much. God bless you both. People like you make the world go round. 🙏🏽
Atmosphere: 5
Food: 5
Service: 5
Lunch with my daughter.
Dirty, beverage machine broken, out of everything at drink station. Broken kiosk.
It wasn’t busy.
Atmosphere: 1
Food: 4
Service: 1
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