Auntie Anne's

Run out of pretzels at 1pm. Rude staff didnt want to give me even a cup of water

Go elsewhere. They barely filled up the pretzel nugget cups and there was a big hair baked into my daughter's pretzel nugget. Auntie Anne's should be ashamed to have this location associated with their brand. Wish we read the bad reviews first!

Worst food ever. The girl named Annie and the guy named Andries were rude disrespectful at the counter. Shame on your to sell that kind of food to people. The sausage was burned and tasted horrible. Avoid this place.

I had a disappointing experience at this Auntie Anne's location. When the store opened, I observed an employee named Tracy being extremely rude and condescending to the first customers in line. These customers clearly didn’t speak English very well, and instead of showing patience or understanding, Tracy responded in an unprofessional and disrespectful manner.

When it was my turn to order, her behavior toward me was noticeably less aggressive, but the poor treatment of the customers ahead of me left a bad impression.

As someone who has worked in food service and currently works in retail, I know how important it is to treat all customers with respect. This type of behavior is completely unacceptable and not what I would expect from Auntie Anne's. I hope management addresses this issue to ensure a better experience for everyone in the future.

Literally never open the hours google says. Most recent experience. Sunday says they open at 10. Light not on and nothi by for sale at 10am. If I were to stop by later on my way home from Orlando, say 6-7 they’ll be closed again, even tho google says they’re open. Such an annoying joke of a place.

lady that works there is a miserable pos

Atmosphere: 1

Food: 2

Service: 1

Supposed to close at 9p.m., extremely disappointed the the employee snarled "I'm closed" at 6:30.

Service: 1

No tienen pretzel, they don’t have pretzel.
No tienen small pretzel nugget, they don’t have small pretzel nuggets
No tienen nada, they don’t have nothing

Agree with the other reviews. They have multiple items on their menu, but almost none of them were actually available. Pretzels, pizza Pretzels, and cinnamon Pretzels were the only items available. Everything else was met with a "we don't have any right now" response.I waited at the register for several minutes, waiting for the cashier to look up. When they eventually did, they said "what do you want?" After asking if they had any bites or pretzel dogs, which they didn't, I just ordered a pretzel. The cashier looked at me and said ok, then proceeded to pull out the cash drawer and walk away, never to return.Another cashier brought over a new drawer and logged in. After several additional minutes of waiting, he looked up and took my order.Bad service and limited food options. Should have taken the hint when the line was drastically shorter than the other food options.

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Cinnamon Sugar, Cinnamon Sugar Pretzel Nuggets

Service non existent. No “Hello”, “Thank you” or “Goodbye”, when asked if there are mini pretzels lady in very rude way told me- “only what you see”. Low on everything. Pretzels like always are good, but bad service will always ruin good food.

Atmosphere: 1

Food: 5

Service: 1

Horrible service! the two ladies didnt bave anything ready and had a very bad attitude

The server never stopped talking to a friend to actually wait on me let alone attempt any level of customer service. I ordered a cinnamon pretzel, it had too much butter and too much cinnamon sugar as it was sliding off the pretzel. I threw it away. The crows enjoyed it.

Atmosphere: 1

Food: 1

Service: 1

Like pretty much everywhere in the travel plaza. The service here is terrible. Employees do not care about providing any type of service whatsoever.

Service: 1

First off, I just LOVE Aunt Annie's. One of my faves. I stopped at the Canoe Creek rest stop on 12/28/23 at 12:15pm. The lines everywhere were super long. Not at Aunt Annie's. I soon found out why. 3 females and 1 male behind the counter but no food. I asked how long please and they all literally laughed out loud. Finally, the gentleman said 20 minutes. Twenty minutes at heavy rush time??? Have they not been trained to have a batch being prepared while one bakes while one is being served, repeat, repeat, repeat???? Or do they not care?? Where is the area director? This product sells itself, when it's available!! Very disappointing.

Atmosphere: 1

Service: 1

So UNSANITARY! Their employee NEEDS to be EDUCATED on proper food handling asap before people get sick! I observed their cashier who handles the payments dig on the bag and touch food with the same gloves she is using to handle money. She could've used tongs like other Auntie Anne's. Such a disease spreader! Calling management!!