I was ordering in the drive through and the worker Alexis was incredibly rude when I had to ask a question about if they were hiring. I nicely said “I have another question” and she sighs and says “what.” with what sounded like attitude. I don’t think workers should be speaking to customers that way. and when I got to the window she was very impatient when the card reader wasn’t working.
Service: 1
Jennei Alvarez
The meals I love,specially the frozen *frappes*
Atmosphere: 5
Food: 5
Service: 5
Francisco Acevedo
I dont know why I keep going to that location, is always something wrong. Today the coffe Medium, half way full and the Hashbrowns were stale or burnt. I need to stop supporting this location and drive a little more down the road and go to the other dunking donuts.
Atmosphere: 1
Food: 1
Service: 1
Leland Peterson
Workers so mad for no reason and really disrespectful
Atmosphere: 1
Food: 3
Service: 1
Christopher Pavonetti
They have changed their mobile app. We ordered two sandwiches, an apple fritter an orange juice and a coffee. We only got the coffee and the sandwiches. Very disappointed!
Atmosphere: 1
Food: 5
Service: 1
Jay D
Nice workers and nice place of peace
Atmosphere: 5
Food: 4
Service: 5
j k
I went to Dunkin' Donuts this morning and was greeted on the intercom by one of the most rude people ever from the start. Zero customer service at all was just downright a nasty person to be talking to. Only to find out that his name was Jerry and he is the manager. On the other hand, the super sweet lady named Kiara was very pleasant. she was extremely kind in her approach to me even through my anger towards her manager who had been talking to me like dirt. when I expressed my complaints to her, she was super empathetic. I feel bad for the employees who have to work a shift with him. He clearly brings the negative vibes. i also waited for almost 20 minutes for my food.
Literally, I'm super considering never coming back here. The girl that just took my single coffee order not only tried shorting $4, but also made one of the poorest excuses for a coffee I've had in a hot minute. Training is essential, folks. And I totally get newbies. But for her to look at me dead in the face at the $12 she gave me and say it is $16 is so wrong. Do better.
Atmosphere: 1
Food: 1
Service: 1
Ashley Arnold
Don't normally do reviews but this place has gone down hill in a hurry.. my wife and I use to go twice a day maybe more but now the people they have hired at this place are rude and don’t know how to make anything correctly. If you ask me it truly needs new management maybe someone that knows how to train and hire staff. Seriously disappointed we used to love this place.
Atmosphere: 1
Food: 1
Service: 1
Ladae Smith
Yall need to hire people with better customer service because i was in a great mood until coming to place my order and being cut off by the little boy at the window. I understand if you don’t have something but he could’ve said it differently. If you can’t talk to people right you shouldn’t be in customer service.
Rick Aboney
This dunkin is in an inconvenient location. It’s situated between an eye glass store and a dollar tree and it’s makes navigating the drive thru an issue.
The male employee who spoke with me at the drive thru speaker was very nice. I pulled up to the window and the woman who was working there didn’t acknowledge my presence. Which sometimes is nice, I don’t need to hear good morning, or have my order repeated back to me or told thank you have a nice day. Sometimes I want to be ignored and have a bag thrust into my face. She gets it.
The food? I’ve never had a wet donut before but I guess there is a first for everything.
I will avoid this location.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Doughnut
Britt E
Terrible customer service, no greeting, no, you're welcome. Have a good day, nothing! Managers or supervisors look unhappy and talk about random shit. Employee girl eating ice cream by the counter, only friendly person was young man who was told to sweep outside?! Place sure has changed over the past 3 years. Won't be coming back! Whoever is running this location needs to have a training session ASAP! This was after noon when I came inside.
Besr donut place around and best coffee
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Donuts
Rude, unprofessional, unwelcome team members!
I was ordering in the drive through and the worker Alexis was incredibly rude when I had to ask a question about if they were hiring. I nicely said “I have another question” and she sighs and says “what.” with what sounded like attitude. I don’t think workers should be speaking to customers that way. and when I got to the window she was very impatient when the card reader wasn’t working.
Service: 1
The meals I love,specially the frozen *frappes*
Atmosphere: 5
Food: 5
Service: 5
I dont know why I keep going to that location, is always something wrong. Today the coffe Medium, half way full and the Hashbrowns were stale or burnt. I need to stop supporting this location and drive a little more down the road and go to the other dunking donuts.
Atmosphere: 1
Food: 1
Service: 1
Workers so mad for no reason and really disrespectful
Atmosphere: 1
Food: 3
Service: 1
They have changed their mobile app. We ordered two sandwiches, an apple fritter an orange juice and a coffee. We only got the coffee and the sandwiches. Very disappointed!
Atmosphere: 1
Food: 5
Service: 1
Nice workers and nice place of peace
Atmosphere: 5
Food: 4
Service: 5
I went to Dunkin' Donuts this morning and was greeted on the intercom by one of the most rude people ever from the start. Zero customer service at all was just downright a nasty person to be talking to. Only to find out that his name was Jerry and he is the manager. On the other hand, the super sweet lady named Kiara was very pleasant. she was extremely kind in her approach to me even through my anger towards her manager who had been talking to me like dirt. when I expressed my complaints to her, she was super empathetic. I feel bad for the employees who have to work a shift with him. He clearly brings the negative vibes. i also waited for almost 20 minutes for my food.
Atmosphere: 1
Food: 1
Service: 1
Excellent
Atmosphere: 5
Food: 3
Service: 4
Restaurantji Recommends
Literally, I'm super considering never coming back here. The girl that just took my single coffee order not only tried shorting $4, but also made one of the poorest excuses for a coffee I've had in a hot minute. Training is essential, folks. And I totally get newbies. But for her to look at me dead in the face at the $12 she gave me and say it is $16 is so wrong. Do better.
Atmosphere: 1
Food: 1
Service: 1
Don't normally do reviews but this place has gone down hill in a hurry.. my wife and I use to go twice a day maybe more but now the people they have hired at this place are rude and don’t know how to make anything correctly. If you ask me it truly needs new management maybe someone that knows how to train and hire staff. Seriously disappointed we used to love this place.
Atmosphere: 1
Food: 1
Service: 1
Yall need to hire people with better customer service because i was in a great mood until coming to place my order and being cut off by the little boy at the window. I understand if you don’t have something but he could’ve said it differently. If you can’t talk to people right you shouldn’t be in customer service.
This dunkin is in an inconvenient location. It’s situated between an eye glass store and a dollar tree and it’s makes navigating the drive thru an issue.
The male employee who spoke with me at the drive thru speaker was very nice. I pulled up to the window and the woman who was working there didn’t acknowledge my presence. Which sometimes is nice, I don’t need to hear good morning, or have my order repeated back to me or told thank you have a nice day. Sometimes I want to be ignored and have a bag thrust into my face. She gets it.
The food? I’ve never had a wet donut before but I guess there is a first for everything.
I will avoid this location.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Doughnut
Terrible customer service, no greeting, no, you're welcome. Have a good day, nothing! Managers or supervisors look unhappy and talk about random shit. Employee girl eating ice cream by the counter, only friendly person was young man who was told to sweep outside?! Place sure has changed over the past 3 years. Won't be coming back! Whoever is running this location needs to have a training session ASAP! This was after noon when I came inside.
Atmosphere: 1
Service: 1
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