The delivery service with DoorDash is the worse. I had twice issues with this location. I was loyal to this company but no more I prefer now Little Pizza. Sorry Pizza Hut but in other case select your business partners much better. So sad …
Service: 1
Donato Rodriguez
They don't cut the pizza and when you go to grab a piece everything falls🫢
You’re*
They charge a $5.00 delivery fee and then have door dash deliver the pizza. Then you have to tip on top of that. What a scam. Never ordering delivery here again.
Food: 4
Service: 1
Sergio Rodriguez
Too much delay in delivery of orders.
J Gray
No buffet on weekends. Service was slow and we were only ones there. Server should of been kitchen no personality.
Atmosphere: 2
Food: 2
Service: 2
Katie Ross
Placed an order this past Sunday at 4:30pm and got a notification that’s they were using DoorDash to deliver it. Tracking the delivery it just kept getting pushed back, so I messaged the driver asking what was going on. She said the person in front of her took my order and that I have to call the store because they gave her the wrong food. I called the store and spoke to a young lady, I don’t recall her name and she asked if I wanted a refund or a remake at this point it was already 5:30pm but I was hungry and so was my family, including my toddler. I asked for a remake and asked if a delivery driver from Pizza Hut could be the one to deliver it instead of DoorDash. She then proceeded to tell me that after 4 PM they use their delivery drivers but before four is DoorDash. Then I was confused because I placed the order after 4 PM so either time it should’ve been a Pizza Hut delivery driver. However, place the order asked if she could throw in a soda for the trouble she said yes. Then I get a notification from DoorDash saying a DoorDash or picked it up and to have $40 in cash ready to pay the driver. So I called the store because I had already paid for the food originally so I shouldn’t have to be paying a DoorDash person anything. Got put on hold couple times for them to confirm that it should’ve been a remake, but it didn’t get marked as a remake and a DoorDasher took it AGAIN. So they canceled the order again. Spoke with a manager named Zach, he said 15 minutes and the driver should be at my house that was at 6 o’clock. By 6:40 PM I still hadn’t gotten any notification that a driver had taken my food. No follow up so I called the store. I asked for a refund but that I still wanted my food delivered. Zach, the manager ensured that I would be getting a refund. Three days later still have not received a refund. If I don’t see it in my bank account in the next few days I WILL be calling back.
Service: 1
joan mendez
Excellent place to enjoy a pizza with your family, very good service
Atmosphere: 4
Food: 4
Service: 5
JLee Ocasio
I ordered at 5:30, tracking my order it said 45 mins delivery by 6:22. I called the store at 6:40 and the worker said I had to wait another 20 minutes because they were slammed. So I waited, at 7pm I checked the app and it shows delivered. I never received the food so I called the store, a guy picked up very rude said I had to wait that they were slammed. I said I was waiting for more than an hour so he asked if my name was Nicole, I said no. He said ohhhh I see and hung up the phone on me. I called again now 7:20 and get the response that I will get the food soon and I mentioned to the. Worker that the app shows delivered. Again had no words. I waited until almost 8 and I never got my food. The app still shows what I ordered n even redeemed points. It was never delivered and the employee that answered the phone was very rude. Sucks that St. Cloud don’t have another Pizza Hut close ****contacted manager in the morning, on hold for 15 minutes, employee said they are not available to leave number and they will call if they have a chance. ***** This is when you call corporate!!!!
Damian Edward Bridges
Ordered super Supreme and was told they ran out of Italian sausage. I asked if they could replace with another ingredient.
Answer was no. They would not do that.
Really. Is that the way to treat a customer.
My first and last time coming to pizza hut.
We order a lot of pizzas from Marcos, papa John's, little Cesar's and dominos. Just thought I would give pizza hut a try.
Service: 1
Joseph Robinson
Customer service(trina) was excellent but the expectation of the pizza was not good at all very pale on bottom and not very tasty at all.
I absolutely love coming to this Pizza Hut! The staff is always so friendly and the food is wonderful! Aliena is so kind and very personable. Trina is a breath of fresh air and I absolutely love her service! Their manager Jesse was very attentive and thanked me for coming there! Can’t wait to go back!
Atmosphere: 5
Food: 5
Service: 5
Vivian Cotto
Very fast and friendly service
Atmosphere: 5
Food: 5
Service: 5
Fox Wolfen
One of the few remaining buffet style Pizza Huts. Service was great and food was on point. Will gladly eat here again.
Dietary restrictions: I have a gluten allergy so was happy they have a pretty decent gluten free crust.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Lovers Pizza
R B
Bought a medium pizza which I knew was going to be dry as usual ( always so much cheese and little to no sauce to even it out) and an order of bread sticks, as well as two extra red dipping sauce to help the pizza. After waiting for about 12 minutes in the lobby with no one waiting, and I already had ordered ahead over the phone to pickup about 30 minutes ago. When i got the food I came to find out that they don't give any sauce for the breadsticks..That's odd since we used to always get at least one to go with the breadsticks..I was disappointed.
Atmosphere: 4
Food: 3
Service: 3
Brenda Davila
The food was good and fresh , also came out pretty fast. Calanthia was an excellent server, and the whole staff was very receiving .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Traditional Wings, Cheese Sticks, Pan Pizza
The delivery service with DoorDash is the worse. I had twice issues with this location. I was loyal to this company but no more I prefer now Little Pizza. Sorry Pizza Hut but in other case select your business partners much better. So sad …
Service: 1
They don't cut the pizza and when you go to grab a piece everything falls🫢
They charge a $5.00 delivery fee and then have door dash deliver the pizza. Then you have to tip on top of that. What a scam. Never ordering delivery here again.
Food: 4
Service: 1
Too much delay in delivery of orders.
No buffet on weekends. Service was slow and we were only ones there. Server should of been kitchen no personality.
Atmosphere: 2
Food: 2
Service: 2
Placed an order this past Sunday at 4:30pm and got a notification that’s they were using DoorDash to deliver it. Tracking the delivery it just kept getting pushed back, so I messaged the driver asking what was going on. She said the person in front of her took my order and that I have to call the store because they gave her the wrong food. I called the store and spoke to a young lady, I don’t recall her name and she asked if I wanted a refund or a remake at this point it was already 5:30pm but I was hungry and so was my family, including my toddler. I asked for a remake and asked if a delivery driver from Pizza Hut could be the one to deliver it instead of DoorDash. She then proceeded to tell me that after 4 PM they use their delivery drivers but before four is DoorDash. Then I was confused because I placed the order after 4 PM so either time it should’ve been a Pizza Hut delivery driver. However, place the order asked if she could throw in a soda for the trouble she said yes. Then I get a notification from DoorDash saying a DoorDash or picked it up and to have $40 in cash ready to pay the driver. So I called the store because I had already paid for the food originally so I shouldn’t have to be paying a DoorDash person anything. Got put on hold couple times for them to confirm that it should’ve been a remake, but it didn’t get marked as a remake and a DoorDasher took it AGAIN. So they canceled the order again. Spoke with a manager named Zach, he said 15 minutes and the driver should be at my house that was at 6 o’clock. By 6:40 PM I still hadn’t gotten any notification that a driver had taken my food. No follow up so I called the store. I asked for a refund but that I still wanted my food delivered. Zach, the manager ensured that I would be getting a refund. Three days later still have not received a refund. If I don’t see it in my bank account in the next few days I WILL be calling back.
Service: 1
Excellent place to enjoy a pizza with your family, very good service
Atmosphere: 4
Food: 4
Service: 5
I ordered at 5:30, tracking my order it said 45 mins delivery by 6:22. I called the store at 6:40 and the worker said I had to wait another 20 minutes because they were slammed. So I waited, at 7pm I checked the app and it shows delivered. I never received the food so I called the store, a guy picked up very rude said I had to wait that they were slammed. I said I was waiting for more than an hour so he asked if my name was Nicole, I said no. He said ohhhh I see and hung up the phone on me. I called again now 7:20 and get the response that I will get the food soon and I mentioned to the. Worker that the app shows delivered. Again had no words. I waited until almost 8 and I never got my food. The app still shows what I ordered n even redeemed points.
It was never delivered and the employee that answered the phone was very rude. Sucks that St. Cloud don’t have another Pizza Hut close
****contacted manager in the morning, on hold for 15 minutes, employee said they are not available to leave number and they will call if they have a chance. *****
This is when you call corporate!!!!
Ordered super Supreme and was told they ran out of Italian sausage. I asked if they could replace with another ingredient.
Answer was no. They would not do that.
Really. Is that the way to treat a customer.
My first and last time coming to pizza hut.
We order a lot of pizzas from Marcos, papa John's, little Cesar's and dominos. Just thought I would give pizza hut a try.
Service: 1
Customer service(trina) was excellent but the expectation of the pizza was not good at all very pale on bottom and not very tasty at all.
Atmosphere: 1
Food: 1
Service: 5
Restaurantji Recommends
I absolutely love coming to this Pizza Hut! The staff is always so friendly and the food is wonderful! Aliena is so kind and very personable. Trina is a breath of fresh air and I absolutely love her service! Their manager Jesse was very attentive and thanked me for coming there! Can’t wait to go back!
Atmosphere: 5
Food: 5
Service: 5
Very fast and friendly service
Atmosphere: 5
Food: 5
Service: 5
One of the few remaining buffet style Pizza Huts. Service was great and food was on point. Will gladly eat here again.
Dietary restrictions: I have a gluten allergy so was happy they have a pretty decent gluten free crust.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Lovers Pizza
Bought a medium pizza which I knew was going to be dry as usual ( always so much cheese and little to no sauce to even it out) and an order of bread sticks, as well as two extra red dipping sauce to help the pizza. After waiting for about 12 minutes in the lobby with no one waiting, and I already had ordered ahead over the phone to pickup about 30 minutes ago. When i got the food I came to find out that they don't give any sauce for the breadsticks..That's odd since we used to always get at least one to go with the breadsticks..I was disappointed.
Atmosphere: 4
Food: 3
Service: 3
The food was good and fresh , also came out pretty fast. Calanthia was an excellent server, and the whole staff was very receiving .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Traditional Wings, Cheese Sticks, Pan Pizza
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