Great sandwiches but the staff sucks! Looks like a daycare instead of mature employees. Never seen a manager there. Looks like the place is closing soon.
Atmosphere: 4
Food: 5
Service: 4
Alex Munez
It’s no wonder why firehouse is not more popular. Once again they made my order wrong, literally 4 consecutive times. The bag and receipt it absolutely covered in all different sauces, incorrectly made sandwich, filthy store/work station. And to corporate do not attempt to contact me with any free sandwich vouchers like you always do because there’s no point, the staff will probably make it wrong anyways and it will be just another trashcan sub
Atmosphere: 1
Food: 1
Service: 1
E S
We've ordered from the Stuart location four times and three of those times they have made mistakes on the sandwiches. When we call to let them know Nobody answers the phone so we throw away the sandwich and lose our $15.00. Extremely upsetting, will never use this location again!
Atmosphere: 2
Food: 1
Service: 2
David X
Use too much mayo, but love subs
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Hook & Ladder Sub
Esther Strunk
been here four times and they’ve messed up my sub every single time. i’ve tried ordering online and in store and they always mess it up. it’s annoying having to pay $20 for a sub that’s inedible.
Atmosphere: 3
Food: 1
Service: 1
Professor A
The roast beef Excellent! Warmed perfectly with a hint of horseradish.
Atmosphere: 5
Food: 5
Service: 5
Katie Vanhooser
Usually have great experiences here, ordering ahead and picking up subs. Online it said you were open until 8pm, so we ordered ahead for pickup at 7:35pm. Arrived at 7:38pm and everything was closed. Had already taken our money, too, so yes, 1 star for this visit.
Atmosphere: 1
Food: 1
Service: 1
B X
First time ever at a Firehouse Subs and the customer service was amazing and the food was great! I came with a friend who is a chef and she was impressed by the taste too! Everything tasted fresh, I'm really so blown away. Really, the service is what really made me a fan. The woman was so helpful and sweet. I can't wait to come by again...found yet another place to spend my $
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Meatball Sub
Karen Castillo-Amaya
terrible don’t go
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: New York Steamer
Taylor Porche
First I called and girl tells me they’re closed when it’s only 3:25pm. I said “it’s only 3:25 and you close at 4pm” she then said “Uhmm……yeah no” and hung up. I walked in and ordered the food and 2 drinks. The fountain drink machine had black residue coming out of it into the drinks and drinks were out. I haven’t been here in close to a year and I sure will never return back. Horrible service and gross atmosphere. Poor way to show respect to your local fire fighters.
Absolutely awesome. I haven’t eaten firehouse in a number of years and kept forgetting it’s right next to my apartment. I got the smoked brisket on white bread w BBQ sauce with a pickle and it was really good, especially for a “chain” restaurant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smokehouse Beef Cheddar Brisket Sub Medium
Gabriel Shames
I’m a fan of firehouse subs but this was HORRIBLE!! I watched them make my first sub wrong then they remade it then I get home and my second sub taste like it came out of the firehouses toilet!! Like who put extra honey mustard on an Italian.WASTE OF TIME AND MONEY!!
Atmosphere: 1
Food: 1
Service: 1
Taylor C.
I can't comment on the quality of the food but I see why it only has two stars. I stood there for 10 minutes and wasn't even looked at once. There was no one in line, they were just busy with online/door dash or whatever. Not even as much as a hello signals unhappy employees which makes me wonder what they do to the food behind closed doors. Call it an over reaction, I don't really care, it's unacceptable.
Jake Langer
A Subpar Experience at Firehouse SubsMy recent visit to Firehouse Subs left me thoroughly disappointed and dissatisfied. I had heard great things about this chain, but my experience was far from what I expected.First and foremost, the service was incredibly slow. Despite there being only a few customers in the restaurant, it took an unreasonably long time for my order to be prepared. The staff seemed disorganized and inattentive, making the entire ordering process frustrating and time-consuming.When my sandwich finally arrived, I was shocked by its quality—or rather, the lack thereof. The ingredients tasted bland and seemed like they had been sitting out for far too long. The bread was soggy and lacked the freshness one would expect from a sandwich shop that prides itself on quality. It felt like I was eating leftovers rather than a freshly made sub.Additionally, the cleanliness of the restaurant left much to be desired. The tables were sticky, and the floors appeared as though they hadn’t been cleaned in days. The overall lack of hygiene seriously impacted my dining experience and made me question the restaurant's commitment to cleanliness and customer satisfaction.Furthermore, the pricing at Firehouse Subs was disproportionately high considering the mediocre quality of the food. I felt like I was overcharged for a subpar meal, which left a bitter taste in my mouth both literally and figuratively.In summary, my experience at Firehouse Subs was disappointing on multiple levels. From slow service and lackluster food to subpar cleanliness and high prices, there was little to redeem this dining experience. I will not be returning, and I strongly urge others to consider alternative options for a satisfying and enjoyable sub sandwich.
Atmosphere: 1
Food: 1
Service: 1
Mar D.
Subs not so fire. Never got my order AFTER confirmation. just to then be told it was cancelled. Followed by a message saying it was delivered?? No food to be seen. Wouldn't recommend to anybody, not even my dog at home.
Great sandwiches but the staff sucks! Looks like a daycare instead of mature employees. Never seen a manager there. Looks like the place is closing soon.
Atmosphere: 4
Food: 5
Service: 4
It’s no wonder why firehouse is not more popular. Once again they made my order wrong, literally 4 consecutive times. The bag and receipt it absolutely covered in all different sauces, incorrectly made sandwich, filthy store/work station. And to corporate do not attempt to contact me with any free sandwich vouchers like you always do because there’s no point, the staff will probably make it wrong anyways and it will be just another trashcan sub
Atmosphere: 1
Food: 1
Service: 1
We've ordered from the Stuart location four times and three of those times they have made mistakes on the sandwiches. When we call to let them know Nobody answers the phone so we throw away the sandwich and lose our $15.00. Extremely upsetting, will never use this location again!
Atmosphere: 2
Food: 1
Service: 2
Use too much mayo, but love subs
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Hook & Ladder Sub
been here four times and they’ve messed up my sub every single time. i’ve tried ordering online and in store and they always mess it up. it’s annoying having to pay $20 for a sub that’s inedible.
Atmosphere: 3
Food: 1
Service: 1
The roast beef Excellent! Warmed perfectly with a hint of horseradish.
Atmosphere: 5
Food: 5
Service: 5
Usually have great experiences here, ordering ahead and picking up subs. Online it said you were open until 8pm, so we ordered ahead for pickup at 7:35pm. Arrived at 7:38pm and everything was closed. Had already taken our money, too, so yes, 1 star for this visit.
Atmosphere: 1
Food: 1
Service: 1
First time ever at a Firehouse Subs and the customer service was amazing and the food was great! I came with a friend who is a chef and she was impressed by the taste too! Everything tasted fresh, I'm really so blown away. Really, the service is what really made me a fan. The woman was so helpful and sweet. I can't wait to come by again...found yet another place to spend my $
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Meatball Sub
terrible don’t go
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: New York Steamer
First I called and girl tells me they’re closed when it’s only 3:25pm. I said “it’s only 3:25 and you close at 4pm” she then said “Uhmm……yeah no” and hung up. I walked in and ordered the food and 2 drinks. The fountain drink machine had black residue coming out of it into the drinks and drinks were out. I haven’t been here in close to a year and I sure will never return back. Horrible service and gross atmosphere. Poor way to show respect to your local fire fighters.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Absolutely awesome. I haven’t eaten firehouse in a number of years and kept forgetting it’s right next to my apartment. I got the smoked brisket on white bread w BBQ sauce with a pickle and it was really good, especially for a “chain” restaurant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smokehouse Beef Cheddar Brisket Sub Medium
I’m a fan of firehouse subs but this was HORRIBLE!! I watched them make my first sub wrong then they remade it then I get home and my second sub taste like it came out of the firehouses toilet!! Like who put extra honey mustard on an Italian.WASTE OF TIME AND MONEY!!
Atmosphere: 1
Food: 1
Service: 1
I can't comment on the quality of the food but I see why it only has two stars. I stood there for 10 minutes and wasn't even looked at once. There was no one in line, they were just busy with online/door dash or whatever. Not even as much as a hello signals unhappy employees which makes me wonder what they do to the food behind closed doors. Call it an over reaction, I don't really care, it's unacceptable.
A Subpar Experience at Firehouse SubsMy recent visit to Firehouse Subs left me thoroughly disappointed and dissatisfied. I had heard great things about this chain, but my experience was far from what I expected.First and foremost, the service was incredibly slow. Despite there being only a few customers in the restaurant, it took an unreasonably long time for my order to be prepared. The staff seemed disorganized and inattentive, making the entire ordering process frustrating and time-consuming.When my sandwich finally arrived, I was shocked by its quality—or rather, the lack thereof. The ingredients tasted bland and seemed like they had been sitting out for far too long. The bread was soggy and lacked the freshness one would expect from a sandwich shop that prides itself on quality. It felt like I was eating leftovers rather than a freshly made sub.Additionally, the cleanliness of the restaurant left much to be desired. The tables were sticky, and the floors appeared as though they hadn’t been cleaned in days. The overall lack of hygiene seriously impacted my dining experience and made me question the restaurant's commitment to cleanliness and customer satisfaction.Furthermore, the pricing at Firehouse Subs was disproportionately high considering the mediocre quality of the food. I felt like I was overcharged for a subpar meal, which left a bitter taste in my mouth both literally and figuratively.In summary, my experience at Firehouse Subs was disappointing on multiple levels. From slow service and lackluster food to subpar cleanliness and high prices, there was little to redeem this dining experience. I will not be returning, and I strongly urge others to consider alternative options for a satisfying and enjoyable sub sandwich.
Atmosphere: 1
Food: 1
Service: 1
Subs not so fire. Never got my order AFTER confirmation. just to then be told it was cancelled. Followed by a message saying it was delivered?? No food to be seen. Wouldn't recommend to anybody, not even my dog at home.