the customer service was terrible. we waited 5 minutes not even a “we will be with you”, but when someone else came they took their order. rude and unprofessional
Service: 1
Penelope Gisonna
Blonde girl working register is rude and nasty. Maybe she should get a non customer service job if she is so miserable communicating
Atmosphere: 1
Service: 1
Shelly G
Says they open at 10 it’s 10:35 AM and the store is closed
Service: 1
Wil Riggins
1 star is a rating I almost never use. This one star review was earned by the complete lack of customer service demonstrated by all 3 employees in the store. No one was up front helping customers. Orders were left in the back or set out with no comment, explanation or attempt to make sure customers received their food in a timely fashion. I usually enjoy TSC, but I recommend avoiding this store.
Atmosphere: 1
Food: 3
Service: 1
Stephanie Allison
I came in today and ordered a pesto sandwich with chips and a smoothie. Someone by the name of Erin E. took my order. After she called my name she gave me my smoothie and told me to have a good day. A bag with the same chips I ordered was there and I assumed it was mine because she told me to have a good day. The bag was tucked under the lip of the table so I grabbed it and I tired to get her attention to make sure this was my food but she was too busy chatting with the other staff members. I took it and left because i was running late to get back to work. Turns out it was someone else’s order. I didn’t have to time to go back to the location. 0/10 service
Atmosphere: 2
Food: 1
Service: 1
Temisha Newkirk
Horrible customer service!!!!! These people here look at me in my face 3 times and not once did I get acknowledged!!!!! Fire the entire team! Customer service sucks here!!
Service: 1
Kristina G.
ordered ahead and they were out of a couple of ingredients that day (the app still let me order it and didnt tell me anything was an issue). instead of telling me when I came to pick it up, they just gave me a cup of blended chocolate ice....food orders had issues too 😬
Atmosphere: 2
Food: 1
Service: 2
Samantha Brady
My bacon chipotle wrap was extremely cold. It honestly felt like they didn’t even toast it as long as they should, especially for the time I had to wait.
Atmosphere: 3
Food: 2
Service: 3
Alina Morgan
25 min wait time just to buy smoothie!! Ridiculous!
Lauren Reynolds
They got a new manager and finally got rid of the guy who opened everyday with an attitude. I work in the plaza so I'm there a lot. Now I don't see the new manager and things are falling apart. Gotta find another spot for lunch, things get too hectic there
If you want a smoothie don’t bother coming to Tropical cafe. Nothing against this specific one, but if you want a real smoothie go to Robeks. This is 90% ice. Really disappointing
Atmosphere: 4
Food: 1
Service: 5
Josue Tactuk Mercado
Weird, they didn't have apple sides today.
Atmosphere: 5
Food: 5
Service: 5
Capy Gavin
It's dirty but the food is good. Average fast food restaurant.
Bruce Johnson
This was a new location for us and they were busy Always good stuff.
the customer service was terrible. we waited 5 minutes not even a “we will be with you”, but when someone else came they took their order. rude and unprofessional
Service: 1
Blonde girl working register is rude and nasty. Maybe she should get a non customer service job if she is so miserable communicating
Atmosphere: 1
Service: 1
Says they open at 10 it’s 10:35 AM and the store is closed
Service: 1
1 star is a rating I almost never use. This one star review was earned by the complete lack of customer service demonstrated by all 3 employees in the store. No one was up front helping customers. Orders were left in the back or set out with no comment, explanation or attempt to make sure customers received their food in a timely fashion. I usually enjoy TSC, but I recommend avoiding this store.
Atmosphere: 1
Food: 3
Service: 1
I came in today and ordered a pesto sandwich with chips and a smoothie. Someone by the name of Erin E. took my order. After she called my name she gave me my smoothie and told me to have a good day. A bag with the same chips I ordered was there and I assumed it was mine because she told me to have a good day. The bag was tucked under the lip of the table so I grabbed it and I tired to get her attention to make sure this was my food but she was too busy chatting with the other staff members. I took it and left because i was running late to get back to work. Turns out it was someone else’s order. I didn’t have to time to go back to the location. 0/10 service
Atmosphere: 2
Food: 1
Service: 1
Horrible customer service!!!!! These people here look at me in my face 3 times and not once did I get acknowledged!!!!! Fire the entire team! Customer service sucks here!!
Service: 1
ordered ahead and they were out of a couple of ingredients that day (the app still let me order it and didnt tell me anything was an issue). instead of telling me when I came to pick it up, they just gave me a cup of blended chocolate ice....food orders had issues too 😬
Atmosphere: 2
Food: 1
Service: 2
My bacon chipotle wrap was extremely cold. It honestly felt like they didn’t even toast it as long as they should, especially for the time I had to wait.
Atmosphere: 3
Food: 2
Service: 3
25 min wait time just to buy smoothie!! Ridiculous!
They got a new manager and finally got rid of the guy who opened everyday with an attitude. I work in the plaza so I'm there a lot. Now I don't see the new manager and things are falling apart. Gotta find another spot for lunch, things get too hectic there
Atmosphere: 1
Food: 3
Service: 2
Restaurantji Recommends
If you want a smoothie don’t bother coming to Tropical cafe. Nothing against this specific one, but if you want a real smoothie go to Robeks. This is 90% ice. Really disappointing
Atmosphere: 4
Food: 1
Service: 5
Weird, they didn't have apple sides today.
Atmosphere: 5
Food: 5
Service: 5
It's dirty but the food is good. Average fast food restaurant.
This was a new location for us and they were busy
Always good stuff.
Fast service.
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