Great smoothies š šš¾ jetty punch with mango with extra lime very good
Atmosphere: 5
Service: 4
Harold Thermopolis
I have enjoyed the food in the past, but I had a terrible experience here recently.
I was at work at the hospital, and my coworkers and I order some food, one of us is going to pick it up. We order 2 buffalo chicken wraps and a flatbread. Get the food back to the hospital, everything is wrong. One order was plant based chicken, real chicken instead. One had no tomatoes, tomatoes on it. My coworker tells me it seemed like there was a new employee making the food. Ok so I call the store, ask for the manager, āWe donāt have a manager hereā. Ok, so I have a problem, how are we going to handle it then? Let me call the manager, call me back in 15 minutes. Ok call back in 15 minutes, no answer, try again, no answer. My coworker suggests calling from her phone, in case they are avoiding my number. Call on her phoneā¦ the girl answers. Ok, so whatād you find out? āThe manager said you we can remake it for you if itās our mistakeā. Ok, so itās definitely your mistake, ok, do I need to bring the food back? āNo, thatās ok, we are just going to throw it awayā. Ok, Iāll head back over there.
Get there, girl says, āMy manager said you have to bring the food back, we have to see it to verify that it was our mistake, otherwise you are just getting free foodā. Ok, well thatās not what youāve told me on the phone and now Iāve left work, twice, to try to get some food that we have already paid over $40 for. AND YEAH, THATāS IT, IāM SPENDING OVER $40 AND AN EXTRA HOUR TRYING TO GET A COUPLE OF FREE WRAPS OUT OF YOUā¦? GET A LIFE AND STOP WASTING MY TIME AND MY MONEY!!!
Girl keeps disappearing in the back, supposedly texting the manager on her cellphone. I ask her if I can speak to the manager, āno, thatās not possibleā. Ask for the managerās name, some coward called Addison Trayerā¦ you canāt speak with a customer? Why?
The worker was about to go insane, this Gen Z snowflake didnāt know how to handle anything that was out of the ordinary, running to the back on her phone, I hear screaming from the back.
Is this how you run a business Vincent Gannascolli? You donāt have a manager that a customer with a problem can speak to? You donāt care about your customers? You just take their money?
I kept asking repeatedly, āSo whatās happening are you remaking the food or not?ā. Nothing, no response, the girl just texting on her phone and keeps running to the back.
Eventually I just left, Iām in the middle of a workday here, Iāve already spent an extra hour trying to get the food that I paid forā¦ over forty dollars wasted!!!
I wonāt go back there again, what a disgrace!!! You should be ashamed of yourselves.
Atmosphere: 1
Food: 1
Service: 1
bokazanyaduke Duchesses
Slower than Macdonald And plus no manager at the store on a busy Saturday??
Atmosphere: 1
Haylie Armentano
Very slow service and very unorganized and no sense of urgency
Atmosphere: 2
Food: 3
Service: 1
Michael Torraco
Very tasty!!
Atmosphere: 5
Food: 5
Service: 5
Israel Rodriguez
I am absolutely appalled by what I witnessed today at Tropical Smoothie Cafe. I came in with my 3-year-old daughter and ordered a smoothie and some food. I simply asked for another cup so I could share my smoothie with my child without drinking from the same one. The employee kindly accommodated my request.
To my shock, about ten minutes later, I learned that this employee was being sent home over this. This is completely unacceptable. Punishing staff for providing reasonable, customer-focused service ā especially something as small and harmless as an extra cup ā is beyond ridiculous.
This incident has left me with a terrible impression of how you treat your employees, and frankly, itās disgusting behavior from management. You need to do much better.
Atmosphere: 1
Food: 1
Service: 1
Laura Procaccino
They don't know what they're doing!!!!!!! No instructions what to do or that you have to order separately for food vs smoothies. My fruit-yogurt blend was done long before my son's smoothie. No calling out of our name.... We waited for 10 mins. My boy went to counter to check on his smoothie & it was just sitting there. Never again
Iām not sure why this place cannot get my order correct. This is the 2nd time I ordered a peanut butter cup smoothie and I keep getting a watered down chocolate mocha and itās disgusting. Other tropical smoothies get it right but this specific place canāt.
Ken Oyster
Should expand on smoothies. Acai especially
K
good and easy choice as always
Justin McKee
This is what I ordered vs what I got. I asked them to remake it and it came out looking the exact same. Now Iām not normally one to complain or write bad reviews but come on, what is this???
Amber Garcia
I order on the app, and my order is always ready when they say it will be. Employees are friendly when I grab my order.
Great smoothies š šš¾ jetty punch with mango with extra lime very good
Atmosphere: 5
Service: 4
I have enjoyed the food in the past, but I had a terrible experience here recently.
I was at work at the hospital, and my coworkers and I order some food, one of us is going to pick it up. We order 2 buffalo chicken wraps and a flatbread. Get the food back to the hospital, everything is wrong. One order was plant based chicken, real chicken instead. One had no tomatoes, tomatoes on it. My coworker tells me it seemed like there was a new employee making the food. Ok so I call the store, ask for the manager, āWe donāt have a manager hereā. Ok, so I have a problem, how are we going to handle it then? Let me call the manager, call me back in 15 minutes. Ok call back in 15 minutes, no answer, try again, no answer. My coworker suggests calling from her phone, in case they are avoiding my number. Call on her phoneā¦ the girl answers. Ok, so whatād you find out? āThe manager said you we can remake it for you if itās our mistakeā. Ok, so itās definitely your mistake, ok, do I need to bring the food back? āNo, thatās ok, we are just going to throw it awayā. Ok, Iāll head back over there.
Get there, girl says, āMy manager said you have to bring the food back, we have to see it to verify that it was our mistake, otherwise you are just getting free foodā. Ok, well thatās not what youāve told me on the phone and now Iāve left work, twice, to try to get some food that we have already paid over $40 for. AND YEAH, THATāS IT, IāM SPENDING OVER $40 AND AN EXTRA HOUR TRYING TO GET A COUPLE OF FREE WRAPS OUT OF YOUā¦? GET A LIFE AND STOP WASTING MY TIME AND MY MONEY!!!
Girl keeps disappearing in the back, supposedly texting the manager on her cellphone. I ask her if I can speak to the manager, āno, thatās not possibleā. Ask for the managerās name, some coward called Addison Trayerā¦ you canāt speak with a customer? Why?
The worker was about to go insane, this Gen Z snowflake didnāt know how to handle anything that was out of the ordinary, running to the back on her phone, I hear screaming from the back.
Is this how you run a business Vincent Gannascolli? You donāt have a manager that a customer with a problem can speak to? You donāt care about your customers? You just take their money?
I kept asking repeatedly, āSo whatās happening are you remaking the food or not?ā. Nothing, no response, the girl just texting on her phone and keeps running to the back.
Eventually I just left, Iām in the middle of a workday here, Iāve already spent an extra hour trying to get the food that I paid forā¦ over forty dollars wasted!!!
I wonāt go back there again, what a disgrace!!! You should be ashamed of yourselves.
Atmosphere: 1
Food: 1
Service: 1
Slower than Macdonald
And plus no manager at the store on a busy Saturday??
Atmosphere: 1
Very slow service and very unorganized and no sense of urgency
Atmosphere: 2
Food: 3
Service: 1
Very tasty!!
Atmosphere: 5
Food: 5
Service: 5
I am absolutely appalled by what I witnessed today at Tropical Smoothie Cafe. I came in with my 3-year-old daughter and ordered a smoothie and some food. I simply asked for another cup so I could share my smoothie with my child without drinking from the same one. The employee kindly accommodated my request.
To my shock, about ten minutes later, I learned that this employee was being sent home over this. This is completely unacceptable. Punishing staff for providing reasonable, customer-focused service ā especially something as small and harmless as an extra cup ā is beyond ridiculous.
This incident has left me with a terrible impression of how you treat your employees, and frankly, itās disgusting behavior from management. You need to do much better.
Atmosphere: 1
Food: 1
Service: 1
They don't know what they're doing!!!!!!! No instructions what to do or that you have to order separately for food vs smoothies. My fruit-yogurt blend was done long before my son's smoothie. No calling out of our name.... We waited for 10 mins. My boy went to counter to check on his smoothie & it was just sitting there. Never again
Atmosphere: 1
Food: 2
Service: 1
Best smoothies
Atmosphere: 3
Food: 4
Service: 4
Awesome service and excellent quality
Atmosphere: 5
Food: 5
Service: 5
Amazing service && great smoothie!!
Restaurantji Recommends
Iām not sure why this place cannot get my order correct. This is the 2nd time I ordered a peanut butter cup smoothie and I keep getting a watered down chocolate mocha and itās disgusting. Other tropical smoothies get it right but this specific place canāt.
Should expand on smoothies. Acai especially
good and easy choice as always
This is what I ordered vs what I got. I asked them to remake it and it came out looking the exact same. Now Iām not normally one to complain or write bad reviews but come on, what is this???
I order on the app, and my order is always ready when they say it will be. Employees are friendly when I grab my order.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smoothie and a Wrap
Loading...