Tropical Smoothie Cafe

This is the location closest to our home. I will no longer go to this one. The interior is always dirty, the employees are rude and visibly unhappy to be at the location. The management, if you see them, are not nice either. The smoothies are watery and if you say something, the employees could care less. If you want a better experience, I recommend going to the TSC over off US 1 & Monterey.

Unfortunately this place has gone downhill. They used to have a great manager, the orders were always correct, and the quality was good. Now there’s something wrong every order, found an eyelash in my wrap order today.

Ive tried avoiding writing this review because the quality of the smoothies and sandwiches are amazing here. However the last 4 times in the past 2 months that I have been here, customer service is very poor. This location seems to be run by High School teenagers and has just become a local hangout. Due to this, customers walking in the door take a backseat. Specifically 2 weeks ago I stood at the counter for 5 minutes while an employee was siting in the booth with their friends and completely ignoring me while the 1 girl still behind the counter was in the back and not coming out. Today they were talking to their friends at the counter about personal things while I was standing there waiting to be acknowledged. The owner should invest in some cameras to monitor the staff before they loose out on business due to customer service.

Would never go to this greedy old bald man and his wife and his daughter that runs it they're absolutely terrible they treat the employees like garbage they give them 10 hours a week and they're absolutely not friendly terrible customer service and absolutely a rotten place please go to the one on US1 and Monterey much much better please do never visit there

Friendly staff and fresh food. This is a frequent visit for me on the go.

The best sandwich I have had so far from any tropical smoothie cafe. The girls were very pleasant and courteous. Would highly recommend this place to anyone I know.

I've had chicken there before and it was tender but this time it was dry and very small portioned. I was disappointed.I will not go after a big lunch rush again. It's better to beat it and come earlier when the chicken is fresh.

This was my first time at a Tropical Smoothie. I got the All American breakfast wrap with a Mocha Smoothie. I asked for no added turbinado sugar. Itwas still pretty sweet, but good! The wrap was very bread-y.

Let me first say that the smoothies turned out good.I'm huge on customer service though and that is lacking. I greeted the cashier with a big smile and got nothin. Not a hello. Not a smile. Just a blank unfriendly face staring back at me. She took our orders.Then when they called our name to pick up, there were 5 smoothies, none with tags or labels on them so we just played the guessing game.Anyway, just some basic customer service staples would make it way more pleasant of an experience and have us wanting to come back.

The location was clean, the food was very good as well as my beverage. The only thing that was not Stellar was customer service which is the reason why four stars instead of five.

I always order online for lunch so it's ready when I get there but the only problem is I'm limited on time for lunch and even though the order is ready there's always a line almost out the door at lunch so I can't just run in and pick it up because there's only one person running the counter.

Sadly due to the COVID b.s. they couldn't honor the discount mug I had purchased years ago and the owner said he has a bunch on storage for the same reason.

Not a great experience at all, I was the only customer in the building took 15 minutes to make a mango smoothie, three employees there and when I got my smoothie it taste like soap. It wasnt the orange color like how most of the mango smoothies look like it was a very very light yellow. Seems like the blender wasn’t fully rinsed off soap at all and made the smoothie taste like soap and not mango at all.I hate leaving reviews but I would hate for someone to expect a great smoothie and received soap smoothie like how I did.

Placed an online order, arrived to pickup my order at the scheduled time, informed by an employee they were working on it, waited a whole 20 minutes until I got my food. Asked the manager for a refund after not receiving anything in the time waited and watching multiple customers that ordered in the restaurant prior to myself having their name called & receiving big orders before me & he rudely told me “It’s right here” as if I was supposed to know that or something. Extremely unprofessional.

Great service today .However no more blueberries we were told .Cherries instead .I had stopped coming to your location because the smoothies taste like flavored water Not like they once were .So today I tried again and no blueberries .Was told it was permanent.