Chicken Soup was garbage. Skirt Steak was rubbish...(did not look like the picture)
Rodrigo Teixeira
Horrible place very very dirty !!!
Alfred Waterwheel
Unseasoned, blandest food I've had in a long time. Not even some salt or pepper let alone the blends you'd expect from something serving south-american style food. Was a long hair cooked into the meat aswell, having to pull 10cm worth of hair out of my throat certainly did not improve the experience.
No idea if it is just this location or the chain in general, regardless with the amount of alternative options for fritanga-like food in Miami do yourself a favour and go somewhere else.
Food: 1
Service: 1
Movements Taxi Service
My experience at this business was a good experience.
Atmosphere: 4
Food: 4
Service: 4
Bryan Naranjo
There seems to be a common theme in this store: customers stand in front of the register, employees pass by, touch the register, stand in front of you talking on their cell phones—anything but taking an order. I guess they have better things to do than focus on the main purpose of Pollo Tropical’s business: selling its food.
Atmosphere: 3
Food: 5
Service: 1
Mia Thompson
The most slowest people ever
Jojo lookie
Food always great but not to have one single person that speaks English plus when u know is a demand of that damn cilantro sauce cause is so damn good…pls make more So u won’t be out every evening…faster service and English speaking pls!
Bobby B.
Date: 11/20/24 Time: Approximately 2:35 PM
Today, I entered the store to place an order. I walked up to the counter and stood in front of the register, waiting to be helped like any other customer. While waiting, three employees walked past me, made eye contact, and deliberately ignored me. One employee, who appeared sluggish and disinterested, glanced at me briefly before quickly looking away, giving the impression that she neither cared about her job nor assisting customers.
Shortly after, a white customer approached the counter, and this same employee, who had walked past me multiple times without offering assistance, immediately went to serve them. It was clear that she prioritized their service over mine for no valid reason.
A Black Haitian worker, who was busy in the back, noticed what was happening and gestured that he would help me shortly. However, even after this, the same unhelpful employee and the manager walked past me again without acknowledging me or offering assistance. The Haitian worker ultimately left what he was doing to take my order, showing professionalism that was completely absent in the others.
As someone who rarely attributes experiences to race, I couldn’t help but notice the stark difference in treatment. I was ignored, while two white customers were assisted immediately before and after me. The Haitian worker later stated, "It's like that over here," further confirming that this behavior is not isolated.
When I tried to address the situation with the manager, she dismissed my concerns entirely, showing no interest in resolving the issue. This left me feeling unwelcome and uncomfortable.
I’ve visited other locations and never experienced service as poor as this. I will not return to this store, as the atmosphere was unprofessional, discriminatory, and outright unacceptable.
Atmosphere: 1
Service: 1
Cindy Arrieta
I always order through drivetru and Ronny serves me wonderfully, he has an energy that transmits joy ❤️
Atmosphere: 5
Food: 5
Service: 5
Arie Acosta
The old woman cashier denied me a combo with chicken sandwich when I told her to look at menu she still said no it doesn’t come with a combo. And everyone in the kitchen and the manager ran to her defense like I was the bad guy. With all due respect if you don’t know the menu why work there? And if you don’t understand the system why work there? On top of that today when I said yacca with no cheese. She still got my order wrong. If you don’t believe me rewind the cameras and we can both watch it together. I would receive my order wrong 4/10 when she taking my order but today I really wanted what ordered. I shouldn’t have to fight to get my order correct. On top of that the mangers took her side like always. I never use to care if they gave me my order wrong. But like it’s exhausting having to order with her. On top of that she’s constantly calling the manger for help when she doesn’t understand something. You can get upset all you want guys. But you know I’m right. Like I’m not a difficult customer I just want what ask for. But all of you mangers and supervisors keep looking at my woman and I like we did something wrong. When in reality it’s the old lady who doesn’t know how to take orders or even listen for that matter. I’ve dealt with this issue and have been very patient but today was the final straw. She can get upset all she wants but if you don’t believe me look at the cameras. And if you don’t care, don’t get upset next time I see you. Also I ask the manager if he speaks English he said a little. You’re a manger but only know how to speak a little bit of English yeah ok… Guys get your house in order because there’s no reason to look at me with anger. I wouldn’t have written this review if you would of just apologized but instead you chose to be silently disrespectful by stating at us with anger.
A very pleasant experience. My tropichop with crispy chicken and avocado was delicious. The place was super clean, but what left me most pleasantly surprised was the excellent service of its employees. Everyone is very attentive, friendly and makes the customer feel very comfortable. Eduardo and Maria are excellent at taking the order super fast, and with a smile. Iliana and Rony were also very attentive. Thanks for everything!
Atmosphere: 5
Food: 5
Service: 5
Dany Elle
Average sandwiches...a little dry
Atmosphere: 4
Food: 3
Service: 4
Yan L
Suyen was great in helping us out! Initially the order we received was wrong and she helped us seamlessly. This definitely helped to make our day and keeps us coming back! Thank you Suyen! Your professionalism and interpersonal skills are excellent!
Jorge Guerrero
We went at 11pm And the burger we ordered took too long. And the rest arrived quickly. And there was no music for the atmosphere
Atmosphere: 1
Food: 3
Service: 2
Tati Vitsic
I really like the crispy chicken bowl with avocado and the cheese yuca bites. Yummy! Drive-thru was fast!
Chicken Soup was garbage.
Skirt Steak was rubbish...(did not look like the picture)
Horrible place very very dirty !!!
Unseasoned, blandest food I've had in a long time. Not even some salt or pepper let alone the blends you'd expect from something serving south-american style food.
Was a long hair cooked into the meat aswell, having to pull 10cm worth of hair out of my throat certainly did not improve the experience.
No idea if it is just this location or the chain in general, regardless with the amount of alternative options for fritanga-like food in Miami do yourself a favour and go somewhere else.
Food: 1
Service: 1
My experience at this business was a good experience.
Atmosphere: 4
Food: 4
Service: 4
There seems to be a common theme in this store: customers stand in front of the register, employees pass by, touch the register, stand in front of you talking on their cell phones—anything but taking an order. I guess they have better things to do than focus on the main purpose of Pollo Tropical’s business: selling its food.
Atmosphere: 3
Food: 5
Service: 1
The most slowest people ever
Food always great but not to have one single person that speaks English plus when u know is a demand of that damn cilantro sauce cause is so damn good…pls make more So u won’t be out every evening…faster service and English speaking pls!
Date: 11/20/24
Time: Approximately 2:35 PM
Today, I entered the store to place an order. I walked up to the counter and stood in front of the register, waiting to be helped like any other customer. While waiting, three employees walked past me, made eye contact, and deliberately ignored me. One employee, who appeared sluggish and disinterested, glanced at me briefly before quickly looking away, giving the impression that she neither cared about her job nor assisting customers.
Shortly after, a white customer approached the counter, and this same employee, who had walked past me multiple times without offering assistance, immediately went to serve them. It was clear that she prioritized their service over mine for no valid reason.
A Black Haitian worker, who was busy in the back, noticed what was happening and gestured that he would help me shortly. However, even after this, the same unhelpful employee and the manager walked past me again without acknowledging me or offering assistance. The Haitian worker ultimately left what he was doing to take my order, showing professionalism that was completely absent in the others.
As someone who rarely attributes experiences to race, I couldn’t help but notice the stark difference in treatment. I was ignored, while two white customers were assisted immediately before and after me. The Haitian worker later stated, "It's like that over here," further confirming that this behavior is not isolated.
When I tried to address the situation with the manager, she dismissed my concerns entirely, showing no interest in resolving the issue. This left me feeling unwelcome and uncomfortable.
I’ve visited other locations and never experienced service as poor as this. I will not return to this store, as the atmosphere was unprofessional, discriminatory, and outright unacceptable.
Atmosphere: 1
Service: 1
I always order through drivetru and Ronny serves me wonderfully, he has an energy that transmits joy ❤️
Atmosphere: 5
Food: 5
Service: 5
The old woman cashier denied me a combo with chicken sandwich when I told her to look at menu she still said no it doesn’t come with a combo. And everyone in the kitchen and the manager ran to her defense like I was the bad guy. With all due respect if you don’t know the menu why work there? And if you don’t understand the system why work there? On top of that today when I said yacca with no cheese. She still got my order wrong. If you don’t believe me rewind the cameras and we can both watch it together. I would receive my order wrong 4/10 when she taking my order but today I really wanted what ordered. I shouldn’t have to fight to get my order correct. On top of that the mangers took her side like always. I never use to care if they gave me my order wrong. But like it’s exhausting having to order with her. On top of that she’s constantly calling the manger for help when she doesn’t understand something. You can get upset all you want guys. But you know I’m right. Like I’m not a difficult customer I just want what ask for. But all of you mangers and supervisors keep looking at my woman and I like we did something wrong. When in reality it’s the old lady who doesn’t know how to take orders or even listen for that matter. I’ve dealt with this issue and have been very patient but today was the final straw. She can get upset all she wants but if you don’t believe me look at the cameras. And if you don’t care, don’t get upset next time I see you. Also I ask the manager if he speaks English he said a little. You’re a manger but only know how to speak a little bit of English yeah ok… Guys get your house in order because there’s no reason to look at me with anger. I wouldn’t have written this review if you would of just apologized but instead you chose to be silently disrespectful by stating at us with anger.
Atmosphere: 5
Food: 5
Service: 1
Restaurantji Recommends
A very pleasant experience. My tropichop with crispy chicken and avocado was delicious. The place was super clean, but what left me most pleasantly surprised was the excellent service of its employees. Everyone is very attentive, friendly and makes the customer feel very comfortable. Eduardo and Maria are excellent at taking the order super fast, and with a smile. Iliana and Rony were also very attentive. Thanks for everything!
Atmosphere: 5
Food: 5
Service: 5
Average sandwiches...a little dry
Atmosphere: 4
Food: 3
Service: 4
Suyen was great in helping us out! Initially the order we received was wrong and she helped us seamlessly. This definitely helped to make our day and keeps us coming back! Thank you Suyen! Your professionalism and interpersonal skills are excellent!
We went at 11pm
And the burger we ordered took too long. And the rest arrived quickly.
And there was no music for the atmosphere
Atmosphere: 1
Food: 3
Service: 2
I really like the crispy chicken bowl with avocado and the cheese yuca bites. Yummy! Drive-thru was fast!
Food: 5
Service: 5
Recommended dishes: Chicken Bowl
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