I ordered a medium sized swirl but got a smaller size of plain chocolate but I would go back I love Carvel Ice Cream it’s always so good. I had a cake from there on June 23rd of this month and the cake was terrible it tasted like it was made 5 years ago have not been happy with Carvel
Keivy Garcia
Costumer service in this places sucks, the girl that attended me was literally with her AirPod on and I had to repeat my self 2 times. Her actitud sucks I don’t understand if you are unhappy and hate your job just quit and find something else, but don’t make a good place look bad because of your unprofessionalism.
Would never come back her again.
Denise Simone
Great customer service!
Brian Casteel
Clean and nice people
Ed McCormick
2 for 1 Wednesday
Linda Weinstein
I called multiple times and left messages to order a cake for a birthday. Instead, I went into the store and made my choice out of what they had in stock. No apology no acknowledgment after I mentioned I left messages with no callback. I also requested a little treat for my dog. Who is outside waiting with my husband. No pup cup was offered even when I said, I’d be happy to pay for it I could only order a cone. Rude , uncaring and will go to Cs from now on. They appreciate clients.
yennifer cisneros
I love it. 100% recomended
Sanjeela Saima
Tried the new carvel cake ice cream on a cone. It was very nice
In today’s era, we have been educated to eat better. I love Carvel and ice-cream in general. However, today’s visit was a little awkward. The two ladies and the young man looked at me in surprise when I asked, “What are the ingredients in the pumpkin cheesecake soft ice-cream?” Can you actually believe they said,”We do not know the ingredients and therefore cannot answer that question.” What???? Does this mean the manager/owner is not educating his/her employees as to consumers rights? Please, do not misunderstand me, as a consumer I have the right to know what I am ingesting into my body. I have never been displeased with Carvel until today. Transparency is vital in any line of work. ?
I Don't understand why ice cream place wants to charge you for every topping when it's a Sunday, if you ask somebody to split the hot fudge and peanut butter is not a big deal. I was told it's the owner's son Very rude said that's how it is i told him don't be rude if you know what's good for you In today's world customer services is everything the people that work there are great And I hope they don't get in trouble for me saying everybody does it if you want to. And I went there a few years ago and the new owner who I believe is his mom she was rude too .I should have stopped going then but didn't see her again if they continue they'll lose more bussiness.
Atmosphere: 1
Service: 1
TIERRA Hutchinson
The ice cream taste like it was made with spoiled milk but I still ate it tho ??
Gabrielle
I wouldn't have even given 1 star but in order to do a review on this place I had to. Went to this Carvel on 8/30/24 at 11:30am and I hope the young lady behind the counter remembers me so she can improve on her costumer service. I came in to purchase a Birthday cake and she didn't sound or act as if she wanted to be bothered to help me or for that matter work, she was more interested in hearing what was in her earpods more then answering my question that I had to repeat 3 times. I asked her about the birthday cakes and her response was nothing more then a grunt and you have to pre order. I turned and started to walk out as I was leaving I said no problem Publix sell the cake I wanted from here and she responded they are not Carvel. Well I did get my cake and yes it was exactly what I wanted and yes it was a Carvel cake. Please Remember without your costumers you do not have a business and you should train your servers what and how to treat your customers in a professional manner.
Dawn Brown
Place was dirty,the advertised ice cream they didn't have like the soft strawberry the server said that was old advertisement they just didn't take down the sign.the ice cream look like it was melted than re frozen. The smell was bad.
Got to go and try, delicious
Love this store. Friendly!!!
I ordered a medium sized swirl but got a smaller size of plain chocolate but I would go back I love Carvel Ice Cream it’s always so good. I had a cake from there on June 23rd of this month and the cake was terrible it tasted like it was made 5 years ago have not been happy with Carvel
Costumer service in this places sucks, the girl that attended me was literally with her AirPod on and I had to repeat my self 2 times. Her actitud sucks I don’t understand if you are unhappy and hate your job just quit and find something else, but don’t make a good place look bad because of your unprofessionalism.
Would never come back her again.
Great customer service!
Clean and nice people
2 for 1 Wednesday
I called multiple times and left messages to order a cake for a birthday. Instead, I went into the store and made my choice out of what they had in stock. No apology no acknowledgment after I mentioned I left messages with no callback. I also requested a little treat for my dog. Who is outside waiting with my husband. No pup cup was offered even when I said, I’d be happy to pay for it I could only order a cone. Rude , uncaring and will go to Cs from now on. They appreciate clients.
I love it. 100% recomended
Tried the new carvel cake ice cream on a cone. It was very nice
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
In today’s era, we have been educated to eat better. I love Carvel and ice-cream in general.
However, today’s visit was a little awkward. The two ladies and the young man looked at me in surprise when I asked, “What are the ingredients in the pumpkin cheesecake soft ice-cream?”
Can you actually believe they said,”We do not know the ingredients and therefore cannot answer that question.”
What???? Does this mean the manager/owner is not educating his/her employees as to consumers rights?
Please, do not misunderstand me, as a consumer I have the right to know what I am ingesting into my body.
I have never been displeased with Carvel until today. Transparency is vital in any line of work.
?
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Toppings, Classic Soft Serve Ice Cream, Soft Serve Sundae
I Don't understand why ice cream place wants to charge you for every topping when it's a Sunday, if you ask somebody to split the hot fudge and peanut butter is not a big deal. I was told it's the owner's son Very rude said that's how it is i told him don't be rude if you know what's good for you
In today's world customer services is everything the people that work there are great And I hope they don't get in trouble for me saying everybody does it if you want to. And I went there a few years ago and the new owner who I believe is his mom she was rude too .I should have stopped going then but didn't see her again if they continue they'll lose more bussiness.
Atmosphere: 1
Service: 1
The ice cream taste like it was made with spoiled milk but I still ate it tho ??
I wouldn't have even given 1 star but in order to do a review on this place I had to. Went to this Carvel on 8/30/24 at 11:30am and I hope the young lady behind the counter remembers me so she can improve on her costumer service. I came in to purchase a Birthday cake and she didn't sound or act as if she wanted to be bothered to help me or for that matter work, she was more interested in hearing what was in her earpods more then answering my question that I had to repeat 3 times. I asked her about the birthday cakes and her response was nothing more then a grunt and you have to pre order. I turned and started to walk out as I was leaving I said no problem Publix sell the cake I wanted from here and she responded they are not Carvel. Well I did get my cake and yes it was exactly what I wanted and yes it was a Carvel cake. Please Remember without your costumers you do not have a business and you should train your servers what and how to treat your customers in a professional manner.
Place was dirty,the advertised ice cream they didn't have like the soft strawberry the server said that was old advertisement they just didn't take down the sign.the ice cream look like it was melted than re frozen. The smell was bad.
Atmosphere: 2
Food: 1
Service: 4
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