Personnel very attentive and knowledgeable... Very good service.
Atmosphere: 5
Food: 5
Service: 5
Michael Kent
I have been going to this Dunkin’ Donuts for many years. I am in general a fan of Dunkin’s Donuts. This store is a very nice one. Every employee I have met here has been friendly and helpful. The store is very clean and brightly lighted for a very good experience. The negative reviews I have read have not reflected my years of visiting this Sawgrass Mills Mall location. I suggest you give it a try and make your own decision. Baskin Robbins ice cream, donuts, bagels, sandwich’s and always fresh coffee awaits you. Enjoy!!👍
Atmosphere: 5
Food: 5
Service: 5
Cara T
Dunkin' is running a promotion where any iced medium drink is just $3. We asked a female cashier, who was not wearing glasses, which drinks qualified, and she pointed to the menu, confirming all of them!
After ordering, the cashier had a male employee ring us up, but he mistakenly charged us for a hot Chai Latte instead of an iced one. When we checked the receipt, we noticed the error and informed them we wanted the cold drink. The female staff member then claimed that only the Refresher was part of the promo. I reminded her that she had said all iced drinks were included. She insisted that lattes were excluded, so I pointed out that the Chai Latte was listed on the menu. Realizing she couldn't argue further, she asked another female staff member, who wore glasses, for assistance. They spoke in their own language, and she clarified that it wasn’t a Chai Latte.
Not wanting to argue, we requested a refund since we hadn’t ordered a hot drink. They called over the male employee and informed him of the mistake, which had resulted in us being charged nearly $6. I reiterated that I only wanted the iced Chai Latte for $3. However, if they continued to deny the mistake, I would prefer a refund. The female cashier without glasses finally handed me an iced Chai Latte and told me to leave.
Be cautious of this store; they overcharge customers and are reluctant to issue refunds. They often make excuses to dismiss concerns. It feels dishonest, and it’s disappointing to see customers treated this way.
Atmosphere: 1
Food: 1
Service: 1
Mitchell Marino
Staff were friendly, the coffee was some of the best I’ve had.
Food: 5
Service: 5
Diego Frez
New policy apparently... when you ask for less Ice, even though, it's a large one. So I guess you are paying for a lot of Ice and no coffe at all. Save your time, buy somewhere else...
Atmosphere: 1
Food: 1
Service: 1
Marko Zivanovic
Love it!
Atmosphere: 5
Food: 5
Service: 5
Sebastian Atilano
A rip off… whatever that was cannot be called a donut, too small, too old, too bad.
Do not even dare to ask for coffee… it’s just hot water in a cup.
Atmosphere: 3
Food: 1
Service: 3
Jessie B
There is no rhyme or reason to the service here. There are two registers. You would think the one on the BR side is for ice cream and the DD side one is fpr Donuts. The girl who helped us at the register legit just rung us up and stood there. No greeting, no nothing. She saw how busy the ice cream area was and didn't come help. We then were skipped and had to wait even longer AFTER we paid. Bella was the person at the register. Very unorganized establishment. And may I add, it was NOT packed
Service: 1
Priscilla's Oils
Went in to get my mobile order and there was no one at the counter for at five minutes. Milk jug on the counter with no lid. When the lady comes out of the bathroom, doesn’t even apologize for having a huge line waiting for her just looks at me and I proceeded to tell her that I had a mobile order walks away comes back, grabs the milk jug that she left on the counter and makes my drink and then gives it to me. No thank you no nothing. Which companies were just hire people that actually wanna work and need to work
Atmosphere: 1
Service: 1
Jackson Newton
Thank you Anna for fixing my order that was incorrect
The service is bad and the iced coffee gives a horrible belly ache
Ro Gabilondo
Dunkin’ Donuts Customer Service,
I would like to express my dissatisfaction with a recent experience at your store located in Sawgrass Mills Mall. On 10/23/24 I went to buy a dozen donuts with the intention of giving them to my children. However, the experience was disappointing from the start.
First, I had to wait a considerable amount of time to receive my order, despite the store not being particularly busy. What was most concerning is that when I finally received the donuts, they were all old and stale. My children could barely eat them because of how bad they were, which was both frustrating and unpleasant.
Atmosphere: 1
Food: 1
Service: 1
Marco Herrmann
Fresh, fluffy donuts, good iced latte, friendly service - that's all I need. And that's what I got here.
Atmosphere: 4
Food: 5
Service: 5
Dr G W
I have an issue that I go into a store, have the associate scan my app. She scanned but had no idea what she was doing and rewards didn't take. The worse part is that NO ONE speaks English who works here, so they can't even communicate appropriately with me. The guy who's supposed to be the manager, I just watched him SCRATCH HIS CROTCH in front of me while I'm explaining the issue to him and asking why was my order was not being made. I asked him this question because there was a family that walked in front of my child who was waiting at the ice cream counter for her order that was already paid for, bypassing the order counter and the lady started to prepare their order before they even place a formal order. My order was already formally placed. The biggest issue is the manager did not even wash his hands because he couldn't even understand in English that I was explaining to him that it was nasty that he stood there and scratched his crotch in front of me while he was struggling to communicate with me in English.
Personnel very attentive and knowledgeable... Very good service.
Atmosphere: 5
Food: 5
Service: 5
I have been going to this Dunkin’ Donuts for many years. I am in general a fan of Dunkin’s Donuts. This store is a very nice one. Every employee I have met here has been friendly and helpful. The store is very clean and brightly lighted for a very good experience. The negative reviews I have read have not reflected my years of visiting this Sawgrass Mills Mall location. I suggest you give it a try and make your own decision. Baskin Robbins ice cream, donuts, bagels, sandwich’s and always fresh coffee awaits you. Enjoy!!👍
Atmosphere: 5
Food: 5
Service: 5
Dunkin' is running a promotion where any iced medium drink is just $3. We asked a female cashier, who was not wearing glasses, which drinks qualified, and she pointed to the menu, confirming all of them!
After ordering, the cashier had a male employee ring us up, but he mistakenly charged us for a hot Chai Latte instead of an iced one. When we checked the receipt, we noticed the error and informed them we wanted the cold drink. The female staff member then claimed that only the Refresher was part of the promo. I reminded her that she had said all iced drinks were included. She insisted that lattes were excluded, so I pointed out that the Chai Latte was listed on the menu. Realizing she couldn't argue further, she asked another female staff member, who wore glasses, for assistance. They spoke in their own language, and she clarified that it wasn’t a Chai Latte.
Not wanting to argue, we requested a refund since we hadn’t ordered a hot drink. They called over the male employee and informed him of the mistake, which had resulted in us being charged nearly $6. I reiterated that I only wanted the iced Chai Latte for $3. However, if they continued to deny the mistake, I would prefer a refund. The female cashier without glasses finally handed me an iced Chai Latte and told me to leave.
Be cautious of this store; they overcharge customers and are reluctant to issue refunds. They often make excuses to dismiss concerns. It feels dishonest, and it’s disappointing to see customers treated this way.
Atmosphere: 1
Food: 1
Service: 1
Staff were friendly, the coffee was some of the best I’ve had.
Food: 5
Service: 5
New policy apparently... when you ask for less Ice, even though, it's a large one. So I guess you are paying for a lot of Ice and no coffe at all. Save your time, buy somewhere else...
Atmosphere: 1
Food: 1
Service: 1
Love it!
Atmosphere: 5
Food: 5
Service: 5
A rip off… whatever that was cannot be called a donut, too small, too old, too bad.
Do not even dare to ask for coffee… it’s just hot water in a cup.
Atmosphere: 3
Food: 1
Service: 3
There is no rhyme or reason to the service here. There are two registers. You would think the one on the BR side is for ice cream and the DD side one is fpr Donuts. The girl who helped us at the register legit just rung us up and stood there. No greeting, no nothing. She saw how busy the ice cream area was and didn't come help. We then were skipped and had to wait even longer AFTER we paid. Bella was the person at the register. Very unorganized establishment. And may I add, it was NOT packed
Service: 1
Went in to get my mobile order and there was no one at the counter for at five minutes. Milk jug on the counter with no lid. When the lady comes out of the bathroom, doesn’t even apologize for having a huge line waiting for her just looks at me and I proceeded to tell her that I had a mobile order walks away comes back, grabs the milk jug that she left on the counter and makes my drink and then gives it to me. No thank you no nothing. Which companies were just hire people that actually wanna work and need to work
Atmosphere: 1
Service: 1
Thank you Anna for fixing my order that was incorrect
Service: 5
Restaurantji Recommends
Overal experience was ok
Atmosphere: 4
Food: 4
Service: 3
The service is bad and the iced coffee gives a horrible belly ache
Dunkin’ Donuts Customer Service,
I would like to express my dissatisfaction with a recent experience at your store located in Sawgrass Mills Mall. On 10/23/24 I went to buy a dozen donuts with the intention of giving them to my children. However, the experience was disappointing from the start.
First, I had to wait a considerable amount of time to receive my order, despite the store not being particularly busy. What was most concerning is that when I finally received the donuts, they were all old and stale. My children could barely eat them because of how bad they were, which was both frustrating and unpleasant.
Atmosphere: 1
Food: 1
Service: 1
Fresh, fluffy donuts, good iced latte, friendly service - that's all I need. And that's what I got here.
Atmosphere: 4
Food: 5
Service: 5
I have an issue that I go into a store, have the associate scan my app. She scanned but had no idea what she was doing and rewards didn't take. The worse part is that NO ONE speaks English who works here, so they can't even communicate appropriately with me. The guy who's supposed to be the manager, I just watched him SCRATCH HIS CROTCH in front of me while I'm explaining the issue to him and asking why was my order was not being made. I asked him this question because there was a family that walked in front of my child who was waiting at the ice cream counter for her order that was already paid for, bypassing the order counter and the lady started to prepare their order before they even place a formal order. My order was already formally placed. The biggest issue is the manager did not even wash his hands because he couldn't even understand in English that I was explaining to him that it was nasty that he stood there and scratched his crotch in front of me while he was struggling to communicate with me in English.
Atmosphere: 1
Food: 1
Service: 1
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