Golden Krust Caribbean Restaurant

Terrible.

Not all Golden krust restaurants are created equal.

I am a frequent flyer of Golden krust I absolutely love their food... But this particular location is doing it wrong.

Ordered the jerk chicken.

No jerk chicken on the warmer, so they had to go to the back to get me what I presumed was fresh hot jerk chicken, only to be totally disappointed.

They gave me my tray of food, I paid, and went on my way...

Sat in the car began to eat my food only to realize that the jerk chicken was cold, tough and dry, a clear indicator this was yesterday's chicken. :/

Went back, let them know the chicken was cold... I asked for a replacement... They were about to go to the back to get me more yesterday's chicken so I said no thank you and requested the stew chicken on the food warmer tray area, at least I figured that would be nice hot and fresh.

Got my tray of food and went on my way again...

Got to the car, tasted the stew chicken... Lukewarm at best... The quality of the rice, was also terrible... It does not appear that this location is using Golden krust franchise approved ingredients... Doesn't even taste like Golden krust.

I later realized why the food was lukewarm... The food warmer by design is supposed to have all trays inserted in to it so that it traps the steam which is what keeps the food hot...

The food warmer had several trays missing so the steam was simply exiting, not keeping the food hot.

Keep in mind this also open another door to the possibility of contamination and or poisoning altogether.

Long story short, corporate needs to visit this store and re-train everybody.

Because the key to a successful franchise is consistency throughout.

Take care

Atmosphere: 3

Food: 1

Service: 5

I had a little boy shout at me and behave in a very disrespectful manner yesterday. You don't have to worry about me returning to this place. I'll be taking my dollars elsewhere. Save the whole spill about training and service standards. It's obvious from the prevailing comments, that this the norm at your establishment. Legends in the same plaza is kool and there is a Golden Krust closer to Sawgrass, where the food and service are decent. This boy has a major chip on his shoulder. He behaved in the most unbelievable manner. Rude and loud. Shouting at me. I really was shocked that he was acting that way. There are all these reviews detailing the awful customer service. I will not be returning. My son also asked that I no longer bring him food from there.

Atmosphere: 1

Food: 1

Service: 1

Service at this place is disgraceful! The young man that works here have a horrible attitude. I usually avoid visiting some these Caribbean restaurants for that very seem reason and I'm from the Caribbean. It's Dam good thing I wasn't CEO of Golden krust, cause would have told him to punch out immediately and go home and never return. Train your staff and teach propper customer service decorum.

Awesome Yaad Food... jerk pork Buck

Atmosphere: 5

Food: 5

Service: 5

I recommend the brown stew chicken! Extra gravy on the rice!

Atmosphere: 5

Food: 5

Service: 5

I am not sure what the reviews are about- this place is awesome! Really delicious food, very nice people and clean restaurant. The oxtail was insane! And my husband loved his curry goat. I’d definitely come back here we really enjoyed ourselves!

Food and service good

The food wasn't all that great and I felt that they run out of certain foods to early before 12:00 or even before 11:00 a.m.

When your name indicates what you are primarily known for you would expect to get a fresh, not stale and hard patty. Have eaten here many times and the food and patties are usually decent, but when you have to pry the patty off of the paper to serve it you might want to get a fresh batch instead of serving them to your customers.

I asked the lady on what's the lunch special. She said all of this except oxtail and fish. I looked around and asked her if the mac and cheese is included in the lunch special. She said no. I asked what is included, she responded 'all of this'. I then asked for callaloo and festival to which she says it's not part of the lunch special and the festival doesn't go with the callaloo. I asked what goes with the callaloo. She then says, this is lunch and that is breakfast. I then asked if the fritters come with the callaloo. She said no. I asked what goes with the callaloo. Before answering she hissed her teeth and proceeded to help a customer at the cash register. Another employee came out, and she asked him to help me. I asked him what goes with the callaloo. He said, festivals and dumplings. I then said, are you sure festival goes with it as she told me no. He then says to me let me ask her. To his question, she then says I already told her festival isn't included. To which I responded that he told me. I was about to say I asked him to clarify but she yelled at me stating she was speaking to him and not me. She responded to his questions using me as the subject and not just clarifying or answering his direct question (is festival included with the callaloo). I appreciate the service from this young man, however, the lady needs customer service training instead of her singing gospel songs. Her behavior is not befitting of what she was singing at all. To new customers, I'd say avoid this location if possible. Disrespectful service will make the food taste as awful as the people serving it.

Atmosphere: 1

Food: 2

Service: 1

Food was dry and the service was not good.

Atmosphere: 1

Food: 1

Service: 1

I asked the lady on what's the lunch special. She said all of this except oxtail and fish. I looked around and asked her if the mac and cheese is included in the lunch special. She said no. I asked what is included, she responded 'all of this'. I then asked for callaloo and festival to which she says it's not part of the lunch special and the festival doesn't go with the callaloo. I asked what goes with the callaloo. She then says, this is lunch and that is breakfast. I then asked if the fritters come with the callaloo. She said no. I asked what goes with the callaloo. Before answering she hissed her teeth and proceeded to help a customer at the cash register. Another employee came out, and she asked him to help me. I asked him what goes with the callaloo. He said, festivals and dumplings. I then said, are you sure festival goes with it as she told me no. He then says to me let me ask her. To his question, she then says I already told her festival isn't included. To which I responded that he told me. I was about to say I asked him to clarify but she yelled at me stating she was speaking to him and not me. She responded to his questions using me as the subject and not just clarifying or answering his direct question (is festival included with the callaloo). I appreciate the service from this young man, however, the lady needs customer service training instead of her singing gospel songs. Her behavior is not befitting of what she was singing at all. To new customers, I'd say avoid this location if possible. Disrespectful service will make the food taste as awful as the people serving it.

You all should pay people to eat your patties. Whoever is making it there's no meat just like flour with brown seasoning inside! Horrible taste and it was eating a piece of cardboard

Atmosphere: 1

Food: 2

Service: 2

Not inviting. Located in a shady part of Ft. Lauderdale. The place is run down and the food doesn’t look appealing. I didn’t spend much time here, I visited to get a spiced bun for a coworker, but refused to purchase food.

Atmosphere: 1

Food: 1

Service: 1

Sent my daughter in to get food, and when she came back she told me that when she came to pay, to pay the cashier was just arguing with someone on the phone. She had two phones arguing back and fourth. The other lady sharing out the food was very nice and hardworking. The food is great but the service needs better work.

Atmosphere: 5

Food: 5

Service: 1

Recommended dishes: Jerk Chicken Jamaica Style, Fried Chicken, Jerk Pork, Fried Plantains, Stew Chicken, Chicken Soup, Jerk Chicken, Liver, Rice and Peas, Dumpling