I place my order thru the drive thru. Number six (all the way) I had to go back due to the all the way wasn’t all the way. The beans were dry and chalky. On my #5. I was severely unsatisfied. PR
Shanty Satchell
They are always on point with the food order. Never mess up. Staff is helpful
Atmosphere: 4
Food: 5
Service: 4
George Taylor
Very good service as always. In the event That Mamacita sees this, allow me to share that HER cooking es mucho mas mejor.
Atmosphere: 5
Food: 5
Service: 5
Tien Tran
The food was so salty We ordered 2 same meals, but mine was very salty, no sauce, no onion, no utensil, wait too long I will not come again Very disappointed from the second time visiting
Food: 1
Jazz
Very friendly staff, clean and good portions
Atmosphere: 5
Food: 5
Service: 5
Elora Ibarra
Firstly, facade could use a good power wash! Secondly and most importantly, our order was wrong. And they did not give us any sauces!
Atmosphere: 3
Food: 2
Service: 3
Ileanna Argueta
This pollo tropical location was my favorite I have live in the area for years. Now the management and staff have changed and let me tell you the staff their are so rude I tried going their like three times sometimes mainly because I’m on a lunch break and they are closer the staff are rude, the food quality is not good and they never have sauce as they are lazy. Save yourself from the disappointment and just drive to the Pollo tropical in Broward and University in Plantation its so much better and the food quality especially the customer service attention. The third time they were so rude this made me come and write this comment on my lunch break. Yes it was that bad businesses depend on customer service skills and speaking to customers in a polite way.
Mike Alli
Friendliest staff ever! One of my favorite locations.
Atmosphere: 5
Food: 5
Service: 5
Madjina Lubin
This complaint is based on the visit for 11/19/2025 around 8pm and a black young lady with a red shirt along with the young lady at the drive thru were completely just talking which is fine however I proceeded to ask for the sauces to the young lady and her manager had to let her know that I was talking to her and her response was “I hear her” as if she heard me but ignoring me! The customer service was disgusting and seems like the manager would like to make friends instead of running an organization making sure her employees has the customer service they need to keep the customers happy! I’ll never come back to this location because it seems like a bunch of kids running an organization with no type of respect or simple customer service skills! They make pollo look bad. I normally don’t even leave reviews but after attempting to reach corporate I decided to leave this review hoping they come to a solution.
Service: 1
Deiby Morillo
Quick stop between jobs. Service was quick and efficient. Food was tasty and the staff made the vibe. Support Jamaica
I place my order thru the drive thru. Number six (all the way) I had to go back due to the all the way wasn’t all the way. The beans were dry and chalky. On my #5. I was severely unsatisfied.
PR
They are always on point with the food order. Never mess up. Staff is helpful
Atmosphere: 4
Food: 5
Service: 4
Very good service as always. In the event That Mamacita sees this, allow me to share that HER cooking es mucho mas mejor.
Atmosphere: 5
Food: 5
Service: 5
The food was so salty
We ordered 2 same meals, but mine was very salty, no sauce, no onion, no utensil, wait too long
I will not come again
Very disappointed from the second time visiting
Food: 1
Very friendly staff, clean and good portions
Atmosphere: 5
Food: 5
Service: 5
Firstly, facade could use a good power wash!
Secondly and most importantly, our order was wrong. And they did not give us any sauces!
Atmosphere: 3
Food: 2
Service: 3
This pollo tropical location was my favorite I have live in the area for years. Now the management and staff have changed and let me tell you the staff their are so rude I tried going their like three times sometimes mainly because I’m on a lunch break and they are closer the staff are rude, the food quality is not good and they never have sauce as they are lazy. Save yourself from the disappointment and just drive to the Pollo tropical in Broward and University in Plantation its so much better and the food quality especially the customer service attention. The third time they were so rude this made me come and write this comment on my lunch break. Yes it was that bad businesses depend on customer service skills and speaking to customers in a polite way.
Friendliest staff ever! One of my favorite locations.
Atmosphere: 5
Food: 5
Service: 5
This complaint is based on the visit for 11/19/2025 around 8pm and a black young lady with a red shirt along with the young lady at the drive thru were completely just talking which is fine however I proceeded to ask for the sauces to the young lady and her manager had to let her know that I was talking to her and her response was “I hear her” as if she heard me but ignoring me! The customer service was disgusting and seems like the manager would like to make friends instead of running an organization making sure her employees has the customer service they need to keep the customers happy! I’ll never come back to this location because it seems like a bunch of kids running an organization with no type of respect or simple customer service skills! They make pollo look bad. I normally don’t even leave reviews but after attempting to reach corporate I decided to leave this review hoping they come to a solution.
Service: 1
Quick stop between jobs. Service was quick and efficient. Food was tasty and the staff made the vibe. Support Jamaica
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Table need to be clean cashier need to be friendly
Atmosphere: 3
Food: 3
Service: 3
Great place to eat good customer service at this location. and the food is super delicious and good would recommend this place to the public.
Atmosphere: 5
Food: 5
Service: 5
So hungry to take photo…. Ordered grilled chicken ceaser wrap and it was great option for people who eat healthy
Atmosphere: 5
Food: 5
Service: 5
The food is always delicious, and affordable. You won't be disappointed 🤗
Atmosphere: 5
Food: 5
Service: 5
Very kind souls behind the counter. Very attentive and helpful. Was very thankful I came in! 👏
Atmosphere: 5
Food: 5
Service: 5
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