This is one of my favorite restaurants because of the grilled chicken. However the yellow rice is not always cooked correctly. They also need to speed up the service time. The app allows you to purchase a whole chicken with rice and beans for $15 only on Monday.
Eckart Dosch
Yes i can, good food
Maricela Beato
Awesome customer service. Food is so good. Love it
Ernesto Castillo
Bad food and worse customer services
Nakeshia Saunders
Great service
Love Hurm
The food is always good here every time I go, no matter the location but this time the rice was undercooked but everything was awesome 10 out of 10🙌🏾🙌🏾
Robert Weiss
The avocado, cilantro tropichop was terrible. The chicken was overcooked, dry and chewy.
Atmosphere: 3
Food: 1
Service: 3
Canario Family
We always love to get the family meal that comes with the whole chicken and two sides. Great value and always fresh.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Yellow Rice, Rice & Beans, Rolls, Black Beans
TriniPrincess Simmons
My visit to this particular Pollo Tropical two nights ago had me seriously questioning if I ever want to eat at a Pollo Tropical again. The outside drive-thru order taker was not paying attention to my order, which was the initial beginning of the confusion. The cashier at the window "Melissa" did not give me a receipt after I paid for my food. It was more important to have me pull forward instead of confirming my order and doing things the right way. An even bigger issue, was the hog- like attitude and distinct lack of customer service skills of the window cashier. After I proceeded to park, I waited for about 10 minutes before the drive- thru order taker brought my incorrect order out. I asked for no ice in my beverage, it was handed to me with ice in it. I asked for additional items to go with my salad that wasn't even in the bag. I would have easily been able to identify that I was not even charged for those other two items if I was given a receipt in the first place. Instead, I was obnoxiously rushed to the parking lot. I went inside to inquire about the missing items, which defeats the purpose of the drive-thru experience anyway. The window cashier verbally cuts me off and states that she can provide me with a receipt, that she knows for a fact that I was not charged an additional $11 for the missing items. Therefore, if I want those items, that I need to pay for them first. Out of all of the Pollo Tropicals that I have shopped at, this location is the worst and I truly hope that no one else has to experience this type of distasteful ,quite unprofessional treatment. I asked for extra salad dressing on the side for my salad I received the equivalent of 2 tablespoons of salad dressing. The lettuce was soggy and barely had any dressing on it, that too was watered down. I asked for a Fanta orange soda, I received watery, flavorless Orange HighC juice instead. Plenty of Business will be lost with this particular cock roach of an employee and it's poor management .##Horrible customer service, Poor attitude, lack of character with Gold rotting teeth##
Atmosphere: 1
Food: 1
Service: 1
Kay Kay
Good food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tropichop White Rice Beans and Cheese
Hot Food served on Styrofoam. Might as well serve a side of melted plastic
Atmosphere: 2
Food: 2
Service: 5
Maritza Ortega Reyes
This venue constantly get my orders wrong. They fail to provide napkins and plasticware on orders. Their kitchen is at plain sight from customers and is dirty and disorganized.
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: Chicken Soup, Sandwich
Therman Mcduffie
This is the year of "THE TRUTH" ...THIS LOCATION OF POLLO TROPICAL HAS THE WORST SERVICE IN BROWARD COUNTY...THE MANGER MELISSA IS NOT PROFESSIONAL NOR CARES HOW THE RESTAURANT IS RAN...I ORDERED 3 TROPI CHOPS AND THERE WAS NO YELLOW RICE OR CORN AVAILABLE. SO I PAID THE SAME PRICE FOR LESS FOOD I WANTED ESSENTIALLY...I ASKED FOR A CHICKEN BREAST AS A COURTESY TO COMPENSATE THE LACK OF FOOD AVAILABLE AND WAS TOLD NO...THIS IS NOT GOOD SERVICE OR BUSINESS PRACTICE TO CUSTOMERS..I DO NOT RECOMMEND THIS ESTABLISHMENT TO ANYONE ..IF YOU TAKE THE RISK AND COME ANYWAYS YOU WILL SEE FIRST HAND FOR YOURSELF...FIND A DIFFERENT LOCATION..NOT THIS 1 THAT MELISSA IS THE MANAGER
Atmosphere: 1
Food: 1
Service: 1
T
For the Manager at this location. Please retrain your employees in the afternoon and especially the night shift. Pollo Tropical is great because it’s not another greasy fast food restaurant. Customers want grilled meat over frozen reheated burgers like some places we know. My family, friends and coworkers all enjoy Pollo Tropical. However, please retrain your employees or assign employees that work according to your expectations. For example, 80% of the time when I come here - my order is always incorrect. It’s happens too many times. Say a family of four orders, that’s already about $60 and drinks are given filled up 2/3 of the way? If it happens to me all the time, let’s assume it happens to others. Imagine customers who have a long hard day at work and don’t have time to cook come here to order dinner just to find out their order is wrong when reaching home. Not everyone wants to drive back for it because people are tired from work and are now stuck with an order that isn’t theirs. Everyone has experienced this somewhere at some point. I got dinner from here last night and it was wrong. This afternoon I got lunch for my daughter’ the kids meal and she only got the side salad and no grilled chicken strips. This happened during my break and can’t go back because I have to return to work. Customers prefer Pollo tropical over the usual fast food places. Please take this in consideration and find a solution.
Food: 4
Service: 1
Iris Negron (Angie)
Edit: Victor the manager did end up fixing the order. He was super friendly and was able to fulfill what was missing from my order. The chicken looked much better as well. He was the only one who seemed to care, definitely needs better staff to help him.
Placed an order online so that it would be ready or almost ready by the time I got there. When I arrived they didn’t even acknowledge that there was an order placed online. So now I had to stand and wait there for a order I placed 20 minutes ago just to wait another 20 more minutes. No greetings when I came in, not even a question asking why I was standing there waiting. Finally they finish with my food just to see they only gave me one side of fries when I payed for two. I like Pollo Tropical but this location specifically needs new staff who actually gaf.
This is one of my favorite restaurants because of the grilled chicken. However the yellow rice is not always cooked correctly. They also need to speed up the service time. The app allows you to purchase a whole chicken with rice and beans for $15 only on Monday.
Yes i can, good food
Awesome customer service. Food is so good. Love it
Bad food and worse customer services
Great service
The food is always good here every time I go, no matter the location but this time the rice was undercooked but everything was awesome 10 out of 10🙌🏾🙌🏾
The avocado, cilantro tropichop was terrible. The chicken was overcooked, dry and chewy.
Atmosphere: 3
Food: 1
Service: 3
We always love to get the family meal that comes with the whole chicken and two sides. Great value and always fresh.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Yellow Rice, Rice & Beans, Rolls, Black Beans
My visit to this particular Pollo Tropical two nights ago had me seriously questioning if I ever want to eat at a Pollo Tropical again. The outside drive-thru order taker was not paying attention to my order, which was the initial beginning of the confusion. The cashier at the window "Melissa" did not give me a receipt after I paid for my food. It was more important to have me pull forward instead of confirming my order and doing things the right way. An even bigger issue, was the hog- like attitude and distinct lack of customer service skills of the window cashier. After I proceeded to park, I waited for about 10 minutes before the drive- thru order taker brought my incorrect order out. I asked for no ice in my beverage, it was handed to me with ice in it. I asked for additional items to go with my salad that wasn't even in the bag. I would have easily been able to identify that I was not even charged for those other two items if I was given a receipt in the first place. Instead, I was obnoxiously rushed to the parking lot. I went inside to inquire about the missing items, which defeats the purpose of the drive-thru experience anyway. The window cashier verbally cuts me off and states that she can provide me with a receipt, that she knows for a fact that I was not charged an additional $11 for the missing items. Therefore, if I want those items, that I need to pay for them first. Out of all of the Pollo Tropicals that I have shopped at, this location is the worst and I truly hope that no one else has to experience this type of distasteful ,quite unprofessional treatment. I asked for extra salad dressing on the side for my salad I received the equivalent of 2 tablespoons of salad dressing. The lettuce was soggy and barely had any dressing on it, that too was watered down. I asked for a Fanta orange soda, I received watery, flavorless Orange HighC juice instead. Plenty of Business will be lost with this particular cock roach of an employee and it's poor management .##Horrible customer service, Poor attitude, lack of character with Gold rotting teeth##
Atmosphere: 1
Food: 1
Service: 1
Good food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tropichop White Rice Beans and Cheese
Restaurantji Recommends
Hot Food served on Styrofoam. Might as well serve a side of melted plastic
Atmosphere: 2
Food: 2
Service: 5
This venue constantly get my orders wrong. They fail to provide napkins and plasticware on orders. Their kitchen is at plain sight from customers and is dirty and disorganized.
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: Chicken Soup, Sandwich
This is the year of "THE TRUTH" ...THIS LOCATION OF POLLO TROPICAL HAS THE WORST SERVICE IN BROWARD COUNTY...THE MANGER MELISSA IS NOT PROFESSIONAL NOR CARES HOW THE RESTAURANT IS RAN...I ORDERED 3 TROPI CHOPS AND THERE WAS NO YELLOW RICE OR CORN AVAILABLE. SO I PAID THE SAME PRICE FOR LESS FOOD I WANTED ESSENTIALLY...I ASKED FOR A CHICKEN BREAST AS A COURTESY TO COMPENSATE THE LACK OF FOOD AVAILABLE AND WAS TOLD NO...THIS IS NOT GOOD SERVICE OR BUSINESS PRACTICE TO CUSTOMERS..I DO NOT RECOMMEND THIS ESTABLISHMENT TO ANYONE ..IF YOU TAKE THE RISK AND COME ANYWAYS YOU WILL SEE FIRST HAND FOR YOURSELF...FIND A DIFFERENT LOCATION..NOT THIS 1 THAT MELISSA IS THE MANAGER
Atmosphere: 1
Food: 1
Service: 1
For the Manager at this location. Please retrain your employees in the afternoon and especially the night shift. Pollo Tropical is great because it’s not another greasy fast food restaurant. Customers want grilled meat over frozen reheated burgers like some places we know. My family, friends and coworkers all enjoy Pollo Tropical. However, please retrain your employees or assign employees that work according to your expectations. For example, 80% of the time when I come here - my order is always incorrect. It’s happens too many times. Say a family of four orders, that’s already about $60 and drinks are given filled up 2/3 of the way? If it happens to me all the time, let’s assume it happens to others. Imagine customers who have a long hard day at work and don’t have time to cook come here to order dinner just to find out their order is wrong when reaching home. Not everyone wants to drive back for it because people are tired from work and are now stuck with an order that isn’t theirs. Everyone has experienced this somewhere at some point. I got dinner from here last night and it was wrong. This afternoon I got lunch for my daughter’ the kids meal and she only got the side salad and no grilled chicken strips. This happened during my break and can’t go back because I have to return to work. Customers prefer Pollo tropical over the usual fast food places. Please take this in consideration and find a solution.
Food: 4
Service: 1
Edit: Victor the manager did end up fixing the order. He was super friendly and was able to fulfill what was missing from my order. The chicken looked much better as well. He was the only one who seemed to care, definitely needs better staff to help him.
Placed an order online so that it would be ready or almost ready by the time I got there. When I arrived they didn’t even acknowledge
that there was an order placed online. So now I had to stand and wait there for a order I placed 20 minutes ago just to wait another 20 more minutes. No greetings when I came in, not even a question asking why I was standing there waiting. Finally they finish with my food just to see they only gave me one side of fries when I payed for two. I like Pollo Tropical but this location specifically needs new staff who actually gaf.
Atmosphere: 5
Food: 5
Service: 5
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