Table need to be clean cashier need to be friendly
Atmosphere: 3
Food: 3
Service: 3
Petal Sinclair
Great place to eat good customer service at this location. and the food is super delicious and good would recommend this place to the public.
Atmosphere: 5
Food: 5
Service: 5
Aishwarya T
So hungry to take photo…. Ordered grilled chicken ceaser wrap and it was great option for people who eat healthy
Atmosphere: 5
Food: 5
Service: 5
Ramona Hernandez
The food is always delicious, and affordable. You won't be disappointed 🤗
Atmosphere: 5
Food: 5
Service: 5
Rey Riverr
Very kind souls behind the counter. Very attentive and helpful. Was very thankful I came in! 👏
Atmosphere: 5
Food: 5
Service: 5
Ariel W.
Pollo Tropical, Spanish for Tropical Chicken is a South Florida based company founded in 1988 by two brothers from Miami, Larry and Stuart Harris. They developed their marinade recipe through backyard barbecues. Their restaurant concept was to marinate and grill the chicken in full view of the customer. By 1993 they had grown to eight restaurants serving Latin Caribbean and Cuban food. Pollo Tropical is now a subsidiary of Fiesta Restaurant Group, Inc. The company headquarters are in Doral and they currently own and operate more than 140 locations throughout Florida, plus five on college campuses, and 32 franchised locations throughout the Caribbean, Central America, South America, and Puerto Rico.
I remember eating at Pollo Tropical quiet often in the early 2000's because you could always get a fast, economical, and healthy meal. I especially love the curry sauce but through the years the grubbiness of the restaurants were a real turn off and I gradually stopped going.
Fast forward to today when I was with someone who wanted to eat here. I didn't have high hopes but in the interest of being agreeable I went along. Wow, I have to say I am impressed. The restaurant was spotless with an updated tropical color scheme. It looked clean and spacious. The tables weren't sticky and dirty which was always a problem before. Gone is the sloppy, messy sauce station. Instead you request your sauce and it is given portioned out in plastic cups.
The young lady who took our order was so nice. I got my usual chicken tropichop with yellow rice and the bowl was topped with perfectly grilled tender chunks of chicken. So good especially when drizzled with the curry sauce. I ate inside and it was very pleasant but you can get your food to go from the drive thru too. This was a really good lunch that didn't leave me feeling heavy, tired, and bloated after. This location of Pollo Tropical deserves accolades.
Atmosphere: 5
Food: 5
Service: 5
Justin Marshall
Clean and fast service
Atmosphere: 4
Food: 4
Service: 4
John Washington
My experience was nice no complaints I'm always eating here. Only problem is that it be to loud, but hey its society what can you do. Check them out. You will love it.
Atmosphere: 4
Food: 5
Service: 5
dominique penen
The service was very poor, the food incomplete. I had to go back for what was left.
Atmosphere: 1
Food: 2
Service: 1
Jill S.
Service is lacking here. I witnessed a few customers arguing with people working about what was missing from their orders, but the food is unmatched for a drive thru. This could have been a bad day. It seemed as if everyone came here for lunch at once.
Its ok. Ive had better at other Pollo places. Make sure you check your order before you leave ... just saying lol
Atmosphere: 3
David R.
My 1st experience I had to park on the side and wait 15 mins before going inside to ask about my order. The entire place came to a stop as they watched an employee get reprimanded by the Supervisor.
2nd experience and probably last. Order 3 tropichops. Messed up the 1st order and the brown rice was undercooked and hard.
What kind of Latin American cuisine you claim to be and dont know how to make rice properly??
Food: 1
ina marjakangas
Absolutely the worst customer service. Shockingly rude. A vending machine would have been more pleasant, than the girl working the drive through. I feel very sorry for whoever has to sign her check. What a waste.
Service: 1
Tanya
This is one of my favorite restaurants because of the grilled chicken. However the yellow rice is not always cooked correctly. They also need to speed up the service time. The app allows you to purchase a whole chicken with rice and beans for $15 only on Monday.
Table need to be clean cashier need to be friendly
Atmosphere: 3
Food: 3
Service: 3
Great place to eat good customer service at this location. and the food is super delicious and good would recommend this place to the public.
Atmosphere: 5
Food: 5
Service: 5
So hungry to take photo…. Ordered grilled chicken ceaser wrap and it was great option for people who eat healthy
Atmosphere: 5
Food: 5
Service: 5
The food is always delicious, and affordable. You won't be disappointed 🤗
Atmosphere: 5
Food: 5
Service: 5
Very kind souls behind the counter. Very attentive and helpful. Was very thankful I came in! 👏
Atmosphere: 5
Food: 5
Service: 5
Pollo Tropical, Spanish for Tropical Chicken is a South Florida based company founded in 1988 by two brothers from Miami, Larry and Stuart Harris. They developed their marinade recipe through backyard barbecues. Their restaurant concept was to marinate and grill the chicken in full view of the customer. By 1993 they had grown to eight restaurants serving Latin Caribbean and Cuban food. Pollo Tropical is now a subsidiary of Fiesta Restaurant Group, Inc. The company headquarters are in Doral and they currently own and operate more than 140 locations throughout Florida, plus five on college campuses, and 32 franchised locations throughout the Caribbean, Central America, South America, and Puerto Rico.
I remember eating at Pollo Tropical quiet often in the early 2000's because you could always get a fast, economical, and healthy meal. I especially love the curry sauce but through the years the grubbiness of the restaurants were a real turn off and I gradually stopped going.
Fast forward to today when I was with someone who wanted to eat here. I didn't have high hopes but in the interest of being agreeable I went along. Wow, I have to say I am impressed. The restaurant was spotless with an updated tropical color scheme. It looked clean and spacious. The tables weren't sticky and dirty which was always a problem before. Gone is the sloppy, messy sauce station. Instead you request your sauce and it is given portioned out in plastic cups.
The young lady who took our order was so nice. I got my usual chicken tropichop with yellow rice and the bowl was topped with perfectly grilled tender chunks of chicken. So good especially when drizzled with the curry sauce. I ate inside and it was very pleasant but you can get your food to go from the drive thru too. This was a really good lunch that didn't leave me feeling heavy, tired, and bloated after. This location of Pollo Tropical deserves accolades.
Atmosphere: 5
Food: 5
Service: 5
Clean and fast service
Atmosphere: 4
Food: 4
Service: 4
My experience was nice no complaints I'm always eating here. Only problem is that it be to loud, but hey its society what can you do. Check them out. You will love it.
Atmosphere: 4
Food: 5
Service: 5
The service was very poor, the food incomplete. I had to go back for what was left.
Atmosphere: 1
Food: 2
Service: 1
Service is lacking here.
I witnessed a few customers arguing with people working about what was missing from their orders, but the food is unmatched for a drive thru.
This could have been a bad day. It seemed as if everyone came here for lunch at once.
Atmosphere: 4
Food: 5
Service: 2
Restaurantji Recommends
If you're in Florida this spot to try
Atmosphere: 5
Food: 5
Service: 5
Its ok. Ive had better at other Pollo places.
Make sure you check your order before you leave ... just saying lol
Atmosphere: 3
My 1st experience I had to park on the side and wait 15 mins before going inside to ask about my order. The entire place came to a stop as they watched an employee get reprimanded by the Supervisor.
2nd experience and probably last. Order 3 tropichops. Messed up the 1st order and the brown rice was undercooked and hard.
What kind of Latin American cuisine you claim to be and dont know how to make rice properly??
Food: 1
Absolutely the worst customer service. Shockingly rude. A vending machine would have been more pleasant, than the girl working the drive through. I feel very sorry for whoever has to sign her check. What a waste.
Service: 1
This is one of my favorite restaurants because of the grilled chicken. However the yellow rice is not always cooked correctly. They also need to speed up the service time. The app allows you to purchase a whole chicken with rice and beans for $15 only on Monday.
Loading...