Don't stop at this place, very dirty no soap in the bathroom, no WC paper neither towel paper.
Atmosphere: 1
Food: 2
Service: 1
Rob Rosenberger
I appreciate how clean & sunny this place looks when you done in!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Double Steak Burger with Cheese
Jeff
Horrible experience. The place is filthy. Service is garbage. You're going to wait 45 minutes for your food because the manager putting together orders picks and chooses who she's going to give food to. Turns out, Your order will be sitting there for at least 20 minutes. The lady in the black shirt just doesn't want to give it to you. So, your food is cold when you get it. Corporate needs to step in and fix the issues with this place or close it down.
Atmosphere: 1
Food: 1
Service: 1
Kevin Acosta
Burgers and fries were great, but the shakes…. ARE AMAZING!!!!
Atmosphere: 5
Food: 5
Service: 4
Lizzy Rivera
Terrible, terrible, TERRRIIBLLLEEE!!! Let me start off with the ladies bathroom ? it was dirty and there wasn’t any hand soap! I go to one of the employees and ask her if she can replace the soap in the bathroom and she looked at me as if I had three heads. I waited near the bathroom for nearly 15 mins! She never brought the soap, I had to walk into the men’s bathroom to get soap!Now the food ? the shakes were warm and had a weird taste to it. Let’s just say we will never go to this location EVER!
Tiffani Ross
clean place and the food was to perfection im glad this steak n shake is still good for business
Atmosphere: 4
Food: 5
Service: 4
Dan Don
The worst experience I've ever had at steak and steak everything was rock sold and cold except the fries they were so soggy and freezing cold the milkshake tasted like nothing ?
Atmosphere: 1
Food: 1
Service: 1
Dee Robby
Frisco melt is the bomb!
Atmosphere: 5
Food: 5
Service: 5
Pablo Guerra
Dirty, and bad service. Try to avoid it. The burgers were middle cooked despite that ask specifically for a well done term. The attitude from the counter girl is quite awful. You can see that it does not make any effort to have a good eating experience. Barely speaks, and only for telling your order number. The pickles from the burgers weren't fresh. Avoid the "Frisco Sauce" it's a thousand islands salad dressing, totally disappointing. You can eat better at. Wendy's or McDonald's nearby.Parking: Are walmart's sideWheelchair accessibility: Ramp available
Atmosphere: 1
Food: 3
Service: 1
Kari H
STAY AS FAR AWAY FROM THIS PLACE AS POSSIBLE!! If I could give this Steak 'n Shake a zero I would. What an awful place. This is not the Steak 'n Shake you know and love.This location is managed terribly if it's managed at all because the employees barely do their jobs. Corporate would be appalled. If it's a franchise the owners should have the place taken away from them. The employees at this location are lazy, unapproachable and unhelpful. All the employees were sitting in a booth just talking when we walked in at 10am opening. We were the first customers of the day. Place was empty so service should have been good. But no not the case at all. Our food took for-e-ver. Finally went up to the counter to inquire and it was all just sitting there waiting. Not one of them told us it was ready. Just hid in the back laughing and chattering away with one another. I ordered an extra chicken tender and had to point that out otherwise it would not have been given to me even though it was on my order. Ordered a shake but the shake machine was down. Which is ridiculous; "shake" is in the name! The machine should be serviced & cleaned before opening so customers can buy what Steak 'n Shake is known for!! One of the girls came out to tell me after I payed for it even though they saw us when we come in and pointed us to the self service machine to place our order when I wanted to place the order with one of them. Not sure why she didn't just tell me then they had no shakes. I asked her for a credit but all she offered me was a soft drink instead. Shakes are more expensive than soft drinks. If I was able to place the order with a human rather than service myself by placing my order with a machine I would have known and not ordered it. My son ordered a soft drink but the self service drink machine would not scan the drink ticket so he could not get his drink. The girl was standing right there, made eye contact with me and heard! us struggling but offered no help. She just walked away. He had to drink water. Went to try and get a credit for it all but was not able to because the girls were way in the back avoiding customers, doing as little as possible, being lazy. I literally could have gone behind the counter because they vanished all the time and cooked my own food and probably cooked it better. The entire location was filthy and the floors and seating areas had not been cleaned at all. Both napkin holders were empty so we had no napkins for our meal. The bathrooms looked and smelled like they belonged at a turnpike gas station. Do yourself a favor and go somewhere else. Place is putrid on so many levels.
You have to wait 30 minutes to get your order no matter the time of the day. Feels like they are under staffed but it’s not a temporary thing, it’s always the same. Also, they have this new thing in the soda machine that you have to scan your receipt to get soda and works only one time, this is the only restaurant in the area where I have seen this. Bad experience over all.
Atmosphere: 1
Food: 3
Service: 1
stephen litton
If you don't like it, then you're not here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak and Shake, Double Steak Burger with Cheese, Chili, French Fries, Birthday Cake, Frisco Melt, Beef, Grilled Cheese, Frisco Melt and Chili
Brooklyn Girl New York
You have to serve yourself not friendly staff cold hamburgers cheese cold and shakes we ordered 2 chocolate got 2 vanilla shakes. This place should close .nasty staff! Cold food!
Atmosphere: 1
Food: 1
Service: 1
Janet Garcia
Just bought an Oreo shake from here and it was so disgusting it was expired. Called a bunch of times no one answered. So here I am leaving a review. Sorry but that Oreo shake was horrible because it was expired.
Don't stop at this place, very dirty no soap in the bathroom, no WC paper neither towel paper.
Atmosphere: 1
Food: 2
Service: 1
I appreciate how clean & sunny this place looks when you done in!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Double Steak Burger with Cheese
Horrible experience. The place is filthy. Service is garbage. You're going to wait 45 minutes for your food because the manager putting together orders picks and chooses who she's going to give food to. Turns out, Your order will be sitting there for at least 20 minutes. The lady in the black shirt just doesn't want to give it to you. So, your food is cold when you get it. Corporate needs to step in and fix the issues with this place or close it down.
Atmosphere: 1
Food: 1
Service: 1
Burgers and fries were great, but the shakes…. ARE AMAZING!!!!
Atmosphere: 5
Food: 5
Service: 4
Terrible, terrible, TERRRIIBLLLEEE!!! Let me start off with the ladies bathroom ? it was dirty and there wasn’t any hand soap! I go to one of the employees and ask her if she can replace the soap in the bathroom and she looked at me as if I had three heads. I waited near the bathroom for nearly 15 mins! She never brought the soap, I had to walk into the men’s bathroom to get soap!Now the food ? the shakes were warm and had a weird taste to it. Let’s just say we will never go to this location EVER!
clean place and the food was to perfection im glad this steak n shake is still good for business
Atmosphere: 4
Food: 5
Service: 4
The worst experience I've ever had at steak and steak everything was rock sold and cold except the fries they were so soggy and freezing cold the milkshake tasted like nothing ?
Atmosphere: 1
Food: 1
Service: 1
Frisco melt is the bomb!
Atmosphere: 5
Food: 5
Service: 5
Dirty, and bad service. Try to avoid it. The burgers were middle cooked despite that ask specifically for a well done term. The attitude from the counter girl is quite awful. You can see that it does not make any effort to have a good eating experience. Barely speaks, and only for telling your order number. The pickles from the burgers weren't fresh. Avoid the "Frisco Sauce" it's a thousand islands salad dressing, totally disappointing. You can eat better at. Wendy's or McDonald's nearby.Parking: Are walmart's sideWheelchair accessibility: Ramp available
Atmosphere: 1
Food: 3
Service: 1
STAY AS FAR AWAY FROM THIS PLACE AS POSSIBLE!! If I could give this Steak 'n Shake a zero I would. What an awful place. This is not the Steak 'n Shake you know and love.This location is managed terribly if it's managed at all because the employees barely do their jobs. Corporate would be appalled. If it's a franchise the owners should have the place taken away from them. The employees at this location are lazy, unapproachable and unhelpful. All the employees were sitting in a booth just talking when we walked in at 10am opening. We were the first customers of the day. Place was empty so service should have been good. But no not the case at all. Our food took for-e-ver. Finally went up to the counter to inquire and it was all just sitting there waiting. Not one of them told us it was ready. Just hid in the back laughing and chattering away with one another. I ordered an extra chicken tender and had to point that out otherwise it would not have been given to me even though it was on my order. Ordered a shake but the shake machine was down. Which is ridiculous; "shake" is in the name! The machine should be serviced & cleaned before opening so customers can buy what Steak 'n Shake is known for!! One of the girls came out to tell me after I payed for it even though they saw us when we come in and pointed us to the self service machine to place our order when I wanted to place the order with one of them. Not sure why she didn't just tell me then they had no shakes. I asked her for a credit but all she offered me was a soft drink instead. Shakes are more expensive than soft drinks. If I was able to place the order with a human rather than service myself by placing my order with a machine I would have known and not ordered it. My son ordered a soft drink but the self service drink machine would not scan the drink ticket so he could not get his drink. The girl was standing right there, made eye contact with me and heard! us struggling but offered no help. She just walked away. He had to drink water. Went to try and get a credit for it all but was not able to because the girls were way in the back avoiding customers, doing as little as possible, being lazy. I literally could have gone behind the counter because they vanished all the time and cooked my own food and probably cooked it better. The entire location was filthy and the floors and seating areas had not been cleaned at all. Both napkin holders were empty so we had no napkins for our meal. The bathrooms looked and smelled like they belonged at a turnpike gas station. Do yourself a favor and go somewhere else. Place is putrid on so many levels.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
You have to wait 30 minutes to get your order no matter the time of the day. Feels like they are under staffed but it’s not a temporary thing, it’s always the same. Also, they have this new thing in the soda machine that you have to scan your receipt to get soda and works only one time, this is the only restaurant in the area where I have seen this. Bad experience over all.
Atmosphere: 1
Food: 3
Service: 1
If you don't like it, then you're not here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak and Shake, Double Steak Burger with Cheese, Chili, French Fries, Birthday Cake, Frisco Melt, Beef, Grilled Cheese, Frisco Melt and Chili
You have to serve yourself not friendly staff cold hamburgers cheese cold and shakes we ordered 2 chocolate got 2 vanilla shakes. This place should close .nasty staff! Cold food!
Atmosphere: 1
Food: 1
Service: 1
Just bought an Oreo shake from here and it was so disgusting it was expired. Called a bunch of times no one answered. So here I am leaving a review. Sorry but that Oreo shake was horrible because it was expired.
Very good if you want a good burger ?
Atmosphere: 4
Food: 5
Service: 4