I've been here a couple of times and the Ice-cream is delicious and the cookies and coworkers are Sweet hardworking mostly young people. However, the manager is She Very mean and it is true that she is not polite in any way or form, and makes service unpleasant its true what the reviews say about her she doesn't seem to treat her team or other accordingly i actually felt bad for them having to put up with her. Today she charged me twice and said that it would go back to my card still haven't received it mind you i was paying from my credit card and she rolled her eyes like what you just charged me twice ... I originally only wanted i cookie but got tempted and decided to pay ice cream when i asked what she was going to due with the excessive Ice-cream i could not afford it , due to unfortunate *(gift card imbalance) she just dismissed me and said obxionxly just said BYE!! to me looked at me bad and didn't even answer my question .. i actually felt quite humilated as a loyal customer . I literally told her it was just a Question and that she didn't have to be rude about it and still she rolled her eyes . She Threw away good product she didn't have to do that its kind of of sad . Honestly , being a loyal customer that disappoints . Just make sure not to call the manager for any issue because shes an example of a manager that wont help much ;/ Plz take your time scroll through reviews about Manager she is mean it’s True .. I do understand his trying to not get bad review but that’s not the way defending bad customer service and body language , don’t even bother thinking the owner will support his customers he simply doesn’t seem to care about loyal customers and clearly prefers losing customers over hiring new more friendly manager or having a free pass I’ve been there numerous times and paid full price .. I work at the mall so I know how customer service works .. But my Gift card got declined , to my surprise I was not willing to pay full price at that moment thats not my fault , I was on my break .. so i did just end up purchasing just a cookie cause at the moment that’s all I could afford . But for that you still should not waste good material , it just says a lot . And my post is not untrue it’s kinda of Sad you guys throw away the icecream, how is asking what will happen to the Icecream inappropriate ? And then shame customers who have been loyal to you payed you always and customer just for sake instead of being acomadating best of luck!
Atmosphere: 5
Food: 5
Service: 2
Miguel Medina
The customer service here was great. The young women working are very polite and professional. I really liked the concept of this spot something I’ve never seen before. Not to mention cookie ice cream sandwiches are my number one favorite so when you tell me that I can make my own. The sky is the limit. Loved this little ice cream shop. Definitely a must have every time at Sawgrass mall.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Custom Ice Cream Sandwich Chocolate Ice Cream Chocolate Chip Cookies Mini Chocolate Chips, Cookie
Gus Lopez
Excellent tasting ice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Options
Waves
I’m always going to recommend this place. The workers there are super sweet, and they are usually busy so I caught them at the perfect time. Wish I had grab my receipt to give a nice compliment to the girl who served me, but you made my day after work a bit better. 10/10!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Custom Ice Cream Sandwich Chocolate Ice Cream Chocolate Chip Cookies Mini Chocolate Chips
Macole Moody
This is is soooo good. I told my boyfriend that I wanted dessert and he said he knew the perfect place and he took me here two nights in a row and the cookies and ice cream stole my heart. I got the cookie of the month and 2 scoops of vanilla ice creams. It hit the spot ? I highly recommend this place.
Atmosphere: 5
Food: 5
Service: 5
Ruba R.
The ice cream sandwiches smell sooo good here, omg!! They have different options of cookies to choose from, including brownie as your sandwich. Must come to place here at Sawgrass!
Carynna J.
the best ice cream sandwiches in south flthe ooey gooey cookie is amazing and if you get it, get it warmed up ! you won't regret it!
Martín conociendo 0982
I recomend this a 100/100 , are the perfect combinación of ice cream .Kid-friendliness: Very good place
Atmosphere: 5
Food: 5
Service: 5
Kaan Uki
My favorite dessert experience after leaving a restaurant or the movie theater! Awesome people and deliciously satisfying ice cream sandwiches. The variety of flavors they offer is fantastic, and the quality is top-notch. Whether you're a fan of classic combinations or looking to try something unique, this place has it all. I can't recommend it enough!
Atmosphere: 5
Food: 5
Service: 5
Trafalgar
the manager angala was so kinda and friendly, and the environment was uplifting an positive, LOVE the gooy butter cookie, literally my favorite, will definitely be returning!
Those freaking delicious cookies were perfectly sweet and soft and chewy all together
Jay Nolasco
I can't wait until there is a Tampa location. First visit and the options are endless. I tried the Snickerdoodle cookies paired with the Mudpie ice cream, and almonds warmed up. It was Amazing—simply a drug. The staff was really nice and explained everything. Cool set-up!
Atmosphere: 5
Food: 5
Service: 5
Maggie Lou
We finally visited The Baked Bear. My niece really liked it. The cookies are really good, especially paired with ice cream.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Cookie Sandwich
Ellie W.
The Baked Bear is such a good cookie and ice cream spot!! Noticed this walking by and had to check it out I got the bear bowl which is a hot cookie or brownie with a scoop of ice and topping if you want. The chocolate chip cookie was so warm and fresh tasting. I got the toasted s'mores ice cream which is so delicious and had a lot of marshmallow fluff in it I also added hot fudge on top which really added to the richness. The staff was extremely friendly and let us try multiple flavors no problem. This spot is also extremely tidy and clean and they have some seating inside and some outside. I will absolutely come back when I come back to sawgrasss.
Jay N.
I can't wait until there is a Tampa location. First visit and the options are endless. I tried the Snickerdoodle cookies paired with the Mudpie ice cream, and almonds warmed up. It was Amazing--simply a drug. The staff was really nice and explained everything. Cool set-up!
I've been here a couple of times and the Ice-cream is delicious and the cookies and coworkers are Sweet hardworking mostly young people. However, the manager is She Very mean and it is true that she is not polite in any way or form, and makes service unpleasant its true what the reviews say about her she doesn't seem to treat her team or other accordingly i actually felt bad for them having to put up with her. Today she charged me twice and said that it would go back to my card still haven't received it mind you i was paying from my credit card and she rolled her eyes like what you just charged me twice ... I originally only wanted i cookie but got tempted and decided to pay ice cream when i asked what she was going to due with the excessive Ice-cream i could not afford it , due to unfortunate *(gift card imbalance) she just dismissed me and said obxionxly just said BYE!! to me looked at me bad and didn't even answer my question .. i actually felt quite humilated as a loyal customer . I literally told her it was just a Question and that she didn't have to be rude about it and still she rolled her eyes . She Threw away good product she didn't have to do that its kind of of sad . Honestly , being a loyal customer that disappoints . Just make sure not to call the manager for any issue because shes an example of a manager that wont help much ;/ Plz take your time scroll through reviews about Manager she is mean it’s True .. I do understand his trying to not get bad review but that’s not the way defending bad customer service and body language , don’t even bother thinking the owner will support his customers he simply doesn’t seem to care about loyal customers and clearly prefers losing customers over hiring new more friendly manager or having a free pass I’ve been there numerous times and paid full price .. I work at the mall so I know how customer service works .. But my Gift card got declined , to my surprise I was not willing to pay full price at that moment thats not my fault , I was on my break .. so i did just end up purchasing just a cookie cause at the moment that’s all I could afford . But for that you still should not waste good material , it just says a lot . And my post is not untrue it’s kinda of Sad you guys throw away the icecream, how is asking what will happen to the Icecream inappropriate ? And then shame customers who have been loyal to you payed you always and customer just for sake instead of being acomadating best of luck!
Atmosphere: 5
Food: 5
Service: 2
The customer service here was great. The young women working are very polite and professional. I really liked the concept of this spot something I’ve never seen before. Not to mention cookie ice cream sandwiches are my number one favorite so when you tell me that I can make my own. The sky is the limit. Loved this little ice cream shop. Definitely a must have every time at Sawgrass mall.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Custom Ice Cream Sandwich Chocolate Ice Cream Chocolate Chip Cookies Mini Chocolate Chips, Cookie
Excellent tasting ice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Options
I’m always going to recommend this place. The workers there are super sweet, and they are usually busy so I caught them at the perfect time. Wish I had grab my receipt to give a nice compliment to the girl who served me, but you made my day after work a bit better. 10/10!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Custom Ice Cream Sandwich Chocolate Ice Cream Chocolate Chip Cookies Mini Chocolate Chips
This is is soooo good. I told my boyfriend that I wanted dessert and he said he knew the perfect place and he took me here two nights in a row and the cookies and ice cream stole my heart. I got the cookie of the month and 2 scoops of vanilla ice creams. It hit the spot ? I highly recommend this place.
Atmosphere: 5
Food: 5
Service: 5
The ice cream sandwiches smell sooo good here, omg!! They have different options of cookies to choose from, including brownie as your sandwich. Must come to place here at Sawgrass!
the best ice cream sandwiches in south flthe ooey gooey cookie is amazing and if you get it, get it warmed up ! you won't regret it!
I recomend this a 100/100 , are the perfect combinación of ice cream .Kid-friendliness: Very good place
Atmosphere: 5
Food: 5
Service: 5
My favorite dessert experience after leaving a restaurant or the movie theater! Awesome people and deliciously satisfying ice cream sandwiches. The variety of flavors they offer is fantastic, and the quality is top-notch. Whether you're a fan of classic combinations or looking to try something unique, this place has it all. I can't recommend it enough!
Atmosphere: 5
Food: 5
Service: 5
the manager angala was so kinda and friendly, and the environment was uplifting an positive, LOVE the gooy butter cookie, literally my favorite, will definitely be returning!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Those freaking delicious cookies were perfectly sweet and soft and chewy all together
I can't wait until there is a Tampa location. First visit and the options are endless. I tried the Snickerdoodle cookies paired with the Mudpie ice cream, and almonds warmed up. It was Amazing—simply a drug. The staff was really nice and explained everything. Cool set-up!
Atmosphere: 5
Food: 5
Service: 5
We finally visited The Baked Bear. My niece really liked it. The cookies are really good, especially paired with ice cream.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Cookie Sandwich
The Baked Bear is such a good cookie and ice cream spot!! Noticed this walking by and had to check it out I got the bear bowl which is a hot cookie or brownie with a scoop of ice and topping if you want. The chocolate chip cookie was so warm and fresh tasting. I got the toasted s'mores ice cream which is so delicious and had a lot of marshmallow fluff in it I also added hot fudge on top which really added to the richness. The staff was extremely friendly and let us try multiple flavors no problem. This spot is also extremely tidy and clean and they have some seating inside and some outside. I will absolutely come back when I come back to sawgrasss.
I can't wait until there is a Tampa location. First visit and the options are endless. I tried the Snickerdoodle cookies paired with the Mudpie ice cream, and almonds warmed up. It was Amazing--simply a drug. The staff was really nice and explained everything. Cool set-up!