The Cheesecake Factory

Shopping at Sawgrass Mills Outlet is no small feat—it’s a marathon of deals, designer finds, and endless walking. Before diving into the retail wonderland, I made a pit stop at one of America’s most signature restaurants: The Cheesecake Factory.

The moment you step in, you’re greeted by warm lighting, bustling energy, and that unmistakable Cheesecake Factory charm. It’s casual yet polished, the kind of place where you can recharge without feeling rushed.

I went for the Four Cheese Pasta—a creamy, indulgent plate that hits the spot when you need comfort food. Rich, flavorful, and portioned generously, it’s the perfect carb‑load before tackling the miles of outlet shopping ahead.

Service was attentive and friendly, keeping the pace just right for a quick meal. Food arrived promptly, and despite the crowd, the staff managed to maintain a welcoming vibe.

It’s called The Cheesecake Factory for a reason. Whether you’re a fan of the classic New York slice or something adventurous like Oreo Dream Extreme, dessert here is practically mandatory.

Atmosphere: 5

Food: 5

Service: 5

Wow what cheaters in cheese cake, big big time robbery there a little layer of cheese in the middle top of cheese they add cream to make iit look high full of cheese 1/4 inch is cheese rest whipped shaving cream thats what i has a pastry Chef call that cream shaving cream from a can
Very disappointing they look amazing by eye the cheese also breaks apart cause frozen not worth the price ripening off customers in the US thanks

Atmosphere: 1

Professional service and exquisite flavors. Thank you, Ashley M, you are wonderful! 🙏👍.

Atmosphere: 5

Food: 5

Service: 5

I don't like leavingg a bad review but this experience was not it. We ordered 4 dishes and none of the were up to par. The burger we ordered was very basic, a BK whopper is bigger and has more flavor. I had the pineapple chicken and shrimp and it's no different from going to Panda Express. The pastas we ordered had zero flavor and the lemonade for the kids were ridiculously sweet. Our server was good, no issues there. I unfortunately won't be a repeat customer as none of the dishes wowed us in anyway. For the price, the food shouldn't be akin to a takeout establishment.

Atmosphere: 3

Food: 2

Service: 3

Wow this location is so much better than the one in coral springs
Lived the service and the food at the bar

Atmosphere: 5

Food: 5

Service: 5

Great price for what you get. The ambience is not very nice as it’s always packed and many tables dirty.

Atmosphere: 3

Food: 5

Service: 5

The food and desserts have been always my favorite place to share, but this time it was packed with people. Poor waiter had to many things to do at the same time. Food and cheesecake was not as good as I remember.

Atmosphere: 3

Food: 3

Service: 3

I absolutely do not recommend this restaurant, at least not this particular location. I waited 30 minutes and watched as other people who had just arrived were let in. It's not worth the price at all. There are many better options with better service and quality. The food is pretty standard. Don't waste your time at this restaurant.

Atmosphere: 3

Food: 2

Service: 1

The burger was very tasty and served rapidly by a fantastic and ultra friendly waiter

Atmosphere: 5

Food: 5

Service: 5

For years, I've been visiting this restaurant all over the world, but now I can't tolerate the sauces and some of the flavors in the food. I think something is wrong... It wouldn't hurt if the menu changed.

Atmosphere: 4

Food: 4

Service: 5

Very good food. Very pleasant environment and delicious cheese cake

Atmosphere: 5

Food: 5

Service: 5

Overall a great experience, food and service excellent

Atmosphere: 4

Food: 4

Service: 5

I am writing to formally complain about a very upsetting experience my family and I had during our recent visit to your restaurant.
During our visit to the Cheesecake Factory on January 4, 2026 I informed our server that my child has a food allergy to the breaded chicken breast that’s in the chicken bellagio. I politely asked whether the chicken breast in a dish could be substituted with fried chicken tenders like they have been for the past 3 years . granted we eat at Cheesecake Factory 2x a week .Which no other location has no problem accommodating my child’s allergy.
When this request was brought to the manager, his response was extremely rude and unprofessional. He stated that my child’s allergy was “none of his concern.” This comment was not only dismissive, but also deeply troubling, especially given the seriousness of food allergies and the responsibility restaurants have to handle them with care and respect.
As a parent, hearing a manager speak this way about a child’s health and safety was shocking and unacceptable. We were not asking for anything unreasonable—only a simple substitution to prevent a potential allergic reaction.
I have always associated The Cheesecake Factory with quality service and hospitality, which made this experience especially disappointing. I hope this matter is taken seriously and addressed appropriately, as no family should be made to feel disregarded when raising legitimate health concerns.
I would appreciate a response regarding how this situation will be handled and what steps will be taken to ensure better training and awareness moving forward.

Atmosphere: 1

Food: 1

Service: 1

Food everything is the boom love it

Atmosphere: 5

Food: 5

Service: 5

There are menu is more like a book at a menu at most restaurants. Could almost say too many choices but they do everything well.

Atmosphere: 5

Food: 5

Service: 5