A delicious experience. Jeff was very friendly, the food was delicious, and the atmosphere is amazing for going with kids.
Megan
I am honestly baffled by the service I was received! For years, my kids have been begging me to go to rainforest Café because they have heard great thing about it and I was excited to treat myself and my kids to a good time with family fun little did I know I would be receiving none of that. For my little Ella Clair‘s birthday all she wanted to do was go to rainforest Café. Eat some shrimp and get some sparkling lava cake. Yeah none of that was fun or enjoyable. We got there and nobody was there to wait our table for it to even say hi to us we put on the reservation that was my little Ella Clair‘s birthday and nobody even acknowledged that she was alive! We sat down and had to wait at least 30 minutes for our table and once we did finally get somebody to help us out she was not very nice to us.I feel honestly sad for this establishment that they have to deal with this every day not a little eloquent was so excited to get celebrated for her one and only 14th birthday, but when did she know she would be getting no surprise actually she did get a surprise. It was a surprise as a horrible service.
Juan
El restaurante es el preferido de mi hija pero en esta ocasión el mesero tenía afán y no nos dió la oportunidad de escoger bien, o de estar un poco más
amie
It was nostalgic because we used to take our kids there when they were younger our waitress was fantastic. Her name was.Lechand
Shawn
It was a great experience. The new waiter, Eric, provided good, consistent service. The host or hostess needs to be a little more organized at first.
JEFFREY
We enjoyed a cool lunch with the grandkids, well done on the motion animals. The kids pizza and fry's were a hit. Only downside is the long walk through the mall to there.
Jacquelyn
Place is rundown, dirty, and simply overpriced for the value of the food. Every dish tasted like microwave food.
Anne
Great family fun. Party of 8 seated promptly. Accommodating bringing kids food first while adults enjoy a beverage. Lots of choices from salads to sandwiches, to full entrees.
Felicity
I'd booked ahead as we were a big party (12 of us) and when we got there it took them 25 minutes to seat us, it was as if they weren't expecting us. As they made us stand and wait in the corner for 25 minutes, no one came over to make sure we were okay or to apologise. We could see them pulling tables together and using old napkins from a previous table. We sat down 45 minutes after the reservation was booked for. And the server came over and took everyone's drink order bar one, so we had to chase her down to put the last one on, I understand it's a big table so sometimes things get missed. We had 1 vegetarian and 1 vegan in our party and we were told they had menus for these requirements so asking the server, she said we could have a plain salad, or a turkey burger... she proceeded to ask me if vegetarians could eat turkey. Not great coming from the person who's suppose to guid you through their menu. We said at this point, we would have 1 drink and leave and no manager was brought over to see what could be done, no apologises just constant excuses. When someone in our party gave her card, it then took an extra 10 minutes as the server was serving tables in between taking the payment. Overall, not a great experience, wouldn't recommend. We ended up at chillys and had a wonderful night. Go there instead.
Jill
Service was awful .. they need more help Food was ok .. after waiting an hour for the food.. mine was wrong
Service is worst every time. They literally mistreat you. Only coming here a few times a year because the kids loves it.
Kenneth
Great for kids, waitress was great and responsive but service was pretty slow- kids dinners came out quickly but adults took almost a full hour.
Nina
We got there early for our reservation and they were able to accommodate. My husband has celiac and did a good job with his dinner being gluten free. Overall the food was not that great for the rest of us. Our server, Jasper, was nice but super slow. Took 15 -20 min to obtain a drink, he continued to ask for kids meals and apps but we weren't interested in that. The kids meals came so much sooner than the other meals (again this was not our request) so the kids got bored and we had to entrain them. Arrived at 6:20 didn't leave until after 8 pm. Felt like dinner could have dragged on if we didn't start putting pressure on. The bathrooms in the restaurant were horrendous! Partly for the gross patrons leaving it that way. And secondly for the staff not emptying trash. Or attempting to do a bathroom check. One stall was even remotely able to be used. And I felt I needed to bathe in Clorox when I walked out.
Opentable Diner
Overall, everything was excellent the food the experience I had a wonderful time. The only thing I could complain about was the food was kind of expensive.
Diane
Lately I have noticed that the restaurant is getting slower in service, food takes forever and this time my food had no flavor whatsoever. It was kind of frustrating because my child and I love this place. I am not eager to come back for food.
A delicious experience. Jeff was very friendly, the food was delicious, and the atmosphere is amazing for going with kids.
I am honestly baffled by the service I was received! For years, my kids have been begging me to go to rainforest Café because they have heard great thing about it and I was excited to treat myself and my kids to a good time with family fun little did I know I would be receiving none of that. For my little Ella Clair‘s birthday all she wanted to do was go to rainforest Café. Eat some shrimp and get some sparkling lava cake. Yeah none of that was fun or enjoyable. We got there and nobody was there to wait our table for it to even say hi to us we put on the reservation that was my little Ella Clair‘s birthday and nobody even acknowledged that she was alive! We sat down and had to wait at least 30 minutes for our table and once we did finally get somebody to help us out she was not very nice to us.I feel honestly sad for this establishment that they have to deal with this every day not a little eloquent was so excited to get celebrated for her one and only 14th birthday, but when did she know she would be getting no surprise actually she did get a surprise. It was a surprise as a horrible service.
El restaurante es el preferido de mi hija pero en esta ocasión el mesero tenía afán y no nos dió la oportunidad de escoger bien, o de estar un poco más
It was nostalgic because we used to take our kids there when they were younger our waitress was fantastic. Her name was.Lechand
It was a great experience. The new waiter, Eric, provided good, consistent service. The host or hostess needs to be a little more organized at first.
We enjoyed a cool lunch with the grandkids, well done on the motion animals. The kids pizza and fry's were a hit. Only downside is the long walk through the mall to there.
Place is rundown, dirty, and simply overpriced for the value of the food. Every dish tasted like microwave food.
Great family fun. Party of 8 seated promptly. Accommodating bringing kids food first while adults enjoy a beverage. Lots of choices from salads to sandwiches, to full entrees.
I'd booked ahead as we were a big party (12 of us) and when we got there it took them 25 minutes to seat us, it was as if they weren't expecting us. As they made us stand and wait in the corner for 25 minutes, no one came over to make sure we were okay or to apologise. We could see them pulling tables together and using old napkins from a previous table. We sat down 45 minutes after the reservation was booked for. And the server came over and took everyone's drink order bar one, so we had to chase her down to put the last one on, I understand it's a big table so sometimes things get missed. We had 1 vegetarian and 1 vegan in our party and we were told they had menus for these requirements so asking the server, she said we could have a plain salad, or a turkey burger... she proceeded to ask me if vegetarians could eat turkey. Not great coming from the person who's suppose to guid you through their menu. We said at this point, we would have 1 drink and leave and no manager was brought over to see what could be done, no apologises just constant excuses. When someone in our party gave her card, it then took an extra 10 minutes as the server was serving tables in between taking the payment. Overall, not a great experience, wouldn't recommend. We ended up at chillys and had a wonderful night. Go there instead.
Service was awful .. they need more help Food was ok .. after waiting an hour for the food.. mine was wrong
Restaurantji Recommends
Service is worst every time. They literally mistreat you. Only coming here a few times a year because the kids loves it.
Great for kids, waitress was great and responsive but service was pretty slow- kids dinners came out quickly but adults took almost a full hour.
We got there early for our reservation and they were able to accommodate. My husband has celiac and did a good job with his dinner being gluten free. Overall the food was not that great for the rest of us. Our server, Jasper, was nice but super slow. Took 15 -20 min to obtain a drink, he continued to ask for kids meals and apps but we weren't interested in that. The kids meals came so much sooner than the other meals (again this was not our request) so the kids got bored and we had to entrain them. Arrived at 6:20 didn't leave until after 8 pm. Felt like dinner could have dragged on if we didn't start putting pressure on. The bathrooms in the restaurant were horrendous! Partly for the gross patrons leaving it that way. And secondly for the staff not emptying trash. Or attempting to do a bathroom check. One stall was even remotely able to be used. And I felt I needed to bathe in Clorox when I walked out.
Overall, everything was excellent the food the experience I had a wonderful time. The only thing I could complain about was the food was kind of expensive.
Lately I have noticed that the restaurant is getting slower in service, food takes forever and this time my food had no flavor whatsoever. It was kind of frustrating because my child and I love this place. I am not eager to come back for food.
Loading...