I have tried reaching out to yall like 4 time and this is my 5th message but on a review even emailed you guys and I’ve had issues at your tampa locations again and next time without any response I’ll be sure to expose it on my public figure page. Is this how you brand yourselves to be ?
Kamaldaye Maharaj
4th time I am buying food. Specifically asked for orders to be checked. They continuously mess up orders. I came home again today , ordered chicken tropichop. There was no chicken. Please have your staff recheck orders. I don't like opening up the food . It's extremely annoying that 4 times they mess up. I will try my luck at another location
Juan Garcia
Great people
Royalty
The food is always fresh. Excellent service
santy ortiz
Fast and friendly service. Good food and clean environment. Martine was very friendly and accommodating to our order requests.
Alberto Perez
Amazing experience at this Pollo Tropical location! 🌴 The food is always fresh and delicious, but what really sets this spot apart is the incredible team! 🙌 Everyone is so friendly, welcoming, and efficient. They make coming in for lunch or dinner a real treat. Kudos to the whole team for providing top-notch service and making us feel like part of the familia! 💕 Highly recommend this location - we'll be back again and again! 🌟
Alberto p
! 🌴🔥 I'm obsessed with this Pollo Tropical location ! The grilled chicken is marinated to perfection, and the yuca fries are crispy and addictive. The service is always friendly and fast, even during busy hours. The tropical vibe is the perfect escape from the ordinary fast food experience. Don't skip the sauces - the Garlic Cilantro is my go-to! 💚 Highly recommend this spot to anyone craving delicious, tropical-inspired food. ¡Kudos to the manager and the team ! 🌟
Wyatt Smith
Pure trash. Restaurant is always dirty, you never get what you order and if you contact the company to have them make it right, you get ignored. Employees are rude, disrespectful and don't speak English. This is a failing business. They gave me thtes garbage piece of stale chocolate bread twice when I asked for a completely different piece of cake. No effort to make it right.
Emily Stanfield
Out of all the Pollo Tropical locations in the area, THIS location is my favorite. Personally, everyone I’ve ever dealt with at this location has always been polite. I do drive thru mainly, so anyone at the window is always smiling when I interact with them. My order is always correct, the food is always hot, and they always ask if I need any additional items for my meal. Lastly, I go during a time of day when it’s busy, which is usually around the time people are picking up their kids from after school activites and/or people getting off work AND late at night when they’re about to close. My sentiments remain the same in regard to those times. By far, my favorite location on this side of town.
If you come to pollo and are hungry you better be ready to pay another 4 to 6 bucks to buy extra beans or rice because the portions at these pollo stores are now ridiculously tiny! I asked for a small size tropi chop and got half a bowl of food! And if you buy a large they give you a small tropi inside of a large tropi bowl! It’s disgraceful what these restaurants are doing! Shrinkflation is real at this chain of food!!!
NicoCool
I was really excited when I saw they were going to put a Pollo Tropical near my house, so first time I ate there got major diarrhea, I thought that maybe it had been something else but no. I went a second time and the same thing, sick as a dog. I wasn’t going to get sick a third time or any other time so I haven’t bought chicken at this place anymore. I don’t know if it is that they don’t clean the grills, surfaces and utensils or they leave raw chicken sitting outside all day.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Chop Add the Toppings, Sweet Plantains, Whole Chicken with 4 Rolls, Original Family Meal
Dennis Cesari
Food and staff great.
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Tropical Trio
Wil Notise
Good food, disappointed the service wasn't as good as the food
I ordered a veggie tropichop and they gave me a meal with no rice didn't notice until I got home. I'm in disbelief how they could make sense in their brains on why someone would order a tropichop without rice? The common sense in the youth and workers at this location is absent. Never again
I have tried reaching out to yall like 4 time and this is my 5th message but on a review even emailed you guys and I’ve had issues at your tampa locations again and next time without any response I’ll be sure to expose it on my public figure page. Is this how you brand yourselves to be ?
4th time I am buying food. Specifically asked for orders to be checked. They continuously mess up orders. I came home again today , ordered chicken tropichop. There was no chicken. Please have your staff recheck orders. I don't like opening up the food . It's extremely annoying that 4 times they mess up. I will try my luck at another location
Great people
The food is always fresh. Excellent service
Fast and friendly service. Good food and clean environment. Martine was very friendly and accommodating to our order requests.
Amazing experience at this Pollo Tropical location! 🌴 The food is always fresh and delicious, but what really sets this spot apart is the incredible team! 🙌 Everyone is so friendly, welcoming, and efficient. They make coming in for lunch or dinner a real treat. Kudos to the whole team for providing top-notch service and making us feel like part of the familia! 💕 Highly recommend this location - we'll be back again and again! 🌟
! 🌴🔥 I'm obsessed with this Pollo Tropical location ! The grilled chicken is marinated to perfection, and the yuca fries are crispy and addictive. The service is always friendly and fast, even during busy hours. The tropical vibe is the perfect escape from the ordinary fast food experience. Don't skip the sauces - the Garlic Cilantro is my go-to! 💚 Highly recommend this spot to anyone craving delicious, tropical-inspired food. ¡Kudos to the manager and the team ! 🌟
Pure trash. Restaurant is always dirty, you never get what you order and if you contact the company to have them make it right, you get ignored. Employees are rude, disrespectful and don't speak English. This is a failing business. They gave me thtes garbage piece of stale chocolate bread twice when I asked for a completely different piece of cake. No effort to make it right.
Out of all the Pollo Tropical locations in the area, THIS location is my favorite. Personally, everyone I’ve ever dealt with at this location has always been polite. I do drive thru mainly, so anyone at the window is always smiling when I interact with them. My order is always correct, the food is always hot, and they always ask if I need any additional items for my meal. Lastly, I go during a time of day when it’s busy, which is usually around the time people are picking up their kids from after school activites and/or people getting off work AND late at night when they’re about to close. My sentiments remain the same in regard to those times. By far, my favorite location on this side of town.
Nice service. Friendly
Vegetarian options: Yes
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quesadilla Wrap, Cuban Sandwich
Restaurantji Recommends
If you come to pollo and are hungry you better be ready to pay another 4 to 6 bucks to buy extra beans or rice because the portions at these pollo stores are now ridiculously tiny! I asked for a small size tropi chop and got half a bowl of food! And if you buy a large they give you a small tropi inside of a large tropi bowl! It’s disgraceful what these restaurants are doing! Shrinkflation is real at this chain of food!!!
I was really excited when I saw they were going to put a Pollo Tropical near my house, so first time I ate there got major diarrhea, I thought that maybe it had been something else but no. I went a second time and the same thing, sick as a dog. I wasn’t going to get sick a third time or any other time so I haven’t bought chicken at this place anymore. I don’t know if it is that they don’t clean the grills, surfaces and utensils or they leave raw chicken sitting outside all day.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Chop Add the Toppings, Sweet Plantains, Whole Chicken with 4 Rolls, Original Family Meal
Food and staff great.
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Tropical Trio
Good food, disappointed the service wasn't as good as the food
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Quesadilla Wrap, Sweet Plantains
I ordered a veggie tropichop and they gave me a meal with no rice didn't notice until I got home. I'm in disbelief how they could make sense in their brains on why someone would order a tropichop without rice? The common sense in the youth and workers at this location is absent. Never again
Atmosphere: 1
Food: 1
Service: 1
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