Charleys Cheesesteaks and Wings

Sandwich came with NO mayo and at and so little lettuce that it wasn't even funny. My "fully loaded" fries were all ranch, I couldn't taste the cheese. I called customer service because I drove an HOUR to this location due to the fact it's the closest and I've been coming to this one for years without issue. Customer service said they'd reach out to the manager and then said they refused to make it right or refund because that was the appropriate amount of lettuce and cheese. Which is a BLATANT LIE. No one even addressed the fact that the mayo wasn't even on the sandwich. Im furious. As a loyal customer, who has gotten this SAME ORDER for YEARS and it's never made this way, the manager or customer service is a liar. It's funny because I just got the SAME ORDER earlier this week. It was made right. I spent nearly $40 for my order and it was all crap. These 2 items were just the worst.

Placed an online order. Got to the store (Ft. Johnson, LA), and their hood is down; can’t make any orders. The store is unable to give me a refund, gift card, or even a phone number I could call. All I could do is send an email and wait 3 business days for a response. Ridiculous.

I ordered delivery from them. After waiting almost an hour and a half, they canceled my order. They did not refund me my payment. When I tried calling the store, they hung up on me. I finally had to dispute the charge through the credit card company.

Terrible customer service and not so friendly staff.

Both of em so fire??? and didn’t even finish it yet

Food: 5

Like the sign says best cheesesteaks in town.. especially love the pickle topping...

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Bacon 3 Cheesesteak

Staff were amazing, the food was some of the best i’ve had in a while, i would recommend.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mozzarella Sticks, Chicken Philly

when you are walking off from asking for a ranch for your wings (asked why she only gave one because normally I get two with my meal), the short lady with the blonde hair is going to attempt to talk about you behind your back: “THEY always want something free.” not much is needed in context for that. will never be back.

Atmosphere: 1

Food: 1

Service: 1

I arrived at 10:15 tonigh (4th of July)
And when entering I was asked did I already placed an order. I told the young lady at the front counter no that I was placing a to go order and she replied that they were closed. Mind you there is no one in the lobby area and the open sign was on and both resturant sign and Google states that the resturant closes at 11 on a thursday. I understand hours vary depending on holiday but there was no signage of holidays no where .

I went outside place an order on the map and as soon as I placed my order they turned the light off and started turning lights off inside. 15 min later I seen my food was ready and I went to the door to get it . As I drove away i took a sip of my strawberry lemonade and it taste like WATER & STRAWBERRIES and no ice when I asked for light ice. Once I got home all the sandwiches had the peppers,onions and mushrooms. Which I’m ALLERGIC to mushrooms and I had edited my chicken cheesecakes to certain things on eachone . it just felt like it was purposely done bc they had to work and it was very upsetting as a business owner myself to have gone through all of this . Couldn’t call for manager bc they closed already . Waste of 30$ I’m very upset never had an issue before

1st. Time having the wings they were crispy and delicious. Staff knowledgeable and gave pleasant interaction to questions. Thank

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Bacon 3 Cheesesteak, Philly Cheesesteak

10/10 definitely recommend this place is super good & worth spending your money everything was nice & clean the costumer service was great & the food was amazing definitely recommend if your lookin for a goof Philly cheesesteak ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Philly Cheesesteak

nice fresh food READY TO GO ! quick and easy and the employees get there job done ! we will most definitely come back for more

Atmosphere: 5

Food: 5

Service: 5

i love charyles ! They have the best sandwiches! and have amazing employees! charyles is the place to come when your families hungry !? the inside is so nice and neat

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon 3 Cheesesteak

This place is new and they have the best cheesesteaks. Would definitely recommend.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon 3 Cheesesteak

I arrived at 11:10 on a Friday night (5/31/24)
to place a to go order and was asked did I already placed a order. I told the young lady no I was placing a to go order and she replied that they were closed. Mind you there is no one in the lobby area and the open sign was on and both resturant sign and Google states that the resturant closes at 12am on a Friday.

Service: 1