Nasty soggy fries. Soak the fries 3x. The fries need to be soaked in 3 sinks to rinse the starch out. This makes them crispy when you fry them.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Great Burgers
Wes Rogers
We came in with a group on a Friday night. We were one of the first ones to order. We tried to order 2 shakes but when we asked for a chocolate shake, we were told they're out. Then we asked for a banana, they said they were out. Then a strawberry, they said they were out. Maybe try telling us what you're out of first. It was almost comical. The person working definitely wasn't interested in us being there. Just like another post, we thought the staff definitely didn't want us there. Specifically one employee. We were able to order 2 oreo shakes. We got our food, and it was actually really good, but our shakes came out 10 min later. The same employee, waited for over 5 min to make ours even after no one was at the counter ordering food. We could plainly see he didn't care and was in no hurry. Don't think we will come back. It's a shame because the food was good, but the staff, particularly one member of the staff definitely didn't want anyone there, and his actions achieved that with us.
Atmosphere: 3
Food: 4
Service: 1
Kate Hoffman
Delicious fresh burgers and great custard based milkshakes!
Push the Button
Not a good experience.Walking in the door, we were meet by an odor that can only be compared to a garbage bin. Which then brought to our awareness that the floors which were very dirty. As we nearly all the surface.There were (3) families waiting, one of which appeared to be waiting 10mins for 3 shakes(time we arrived) minimum, and the other two had waited at least 15mins.And as is often is the cast, more then half the fries were over cooked and inedible.Passed review:Clean location that often has pickup ready and waiting.Staff are present and responsive, often offering extra condiments and utensils upon pickup.Location has very limited and spaciously challenging parking area. Caution is advised.Vegetarian options: They serve the Beyond Burger in many variations.
If I could put zero stars I would, such low quality it’s not even funny. The burgers are basically over priced Wendy’s Dave’s double. The fries were black, unseasoned, and the onion rings were also unseasoned and they served the onion peel, the sauce cups were basically plates. For $30 for two burgers and one side of fries and one onion ring I expected so much more. I would rather go to chilis or outback. HIGHLY unsatisfying.
Atmosphere: 4
Food: 1
Service: 3
Gillian M.
Ordered only chicken tenders which I had to wait over 25 minutes for, only for other customers behind me to get their food before me. In the end, I was given what looks like a chicken sandwich breast cut up into pieces, not sure if they were out of the tenders but that was not expressed to me at all. I'm appalled my the lack of speed as well as actually giving out the correct item. There were no apologies given for me waiting such an excessive amount for only 5 measly chicken tenders, if they can even be called that.
Atmosphere: 1
Food: 1
Service: 1
Johnny Beardsley
On a scale of 0-10. I would rate this burger 6.7 that’s my final score. Bread and meat was kinda boring lacking in flavor and juiciness. Not reallly seasoned, I did like the thickness and the double patty. The fries with the butter aïoli was actually really delicious. Plate presentation was nice But after eating hamburger from all around the country. My score is based between the worst and the best burger I have ever ate. This is my professional score for burger enthusiast consumers
Atmosphere: 4
Food: 3
Service: 4
Thomas
Long time supporter who went for take out and was shocked at the poor quality. Burger was not cooked to order but warmed up One very small and super thin slice of tomato, very sparse onions and and a bit of lettuce, All kidding aside this was not as good as a plain burger from McDonalds. Gourmet burger price for an embarrassingly poor "gourmet" burger. Total waste and will not be back. I was there at 6:00 Pm on a Saturday and no one else in the restaurant... Now I know why.
Atmosphere: 3
Food: 1
Service: 3
L D
Second time and also last time trying this place. I feel they purposely make the food as poorly as possible so you don't go back. Fries were almost black and had 2 kernels of seasoning on them. Burger was prepared in the dark apparently. Everything is off center so it spills out the sides and the entire thing gets covered is sauce. Beef is poor quality. The entire thing was soggy and was toeing the fine line between messy and disgusting. They don't even bother to fold the packets they put the burger in they just crumple it closed.Had the same experience the first time I tried this place several months back. I see they have not improved anything. At least McDonalds is consistent and they actually have good beef. No thank you
Food: 2
Service: 2
Amanda Prestigiacomo
Sweet Tea was old, tasted burnt and bitter. Condiment area was dirty. Could use a good deep clean.
Holy cow, the CEO Burger was amazing!I had:• The CEO Burger• Fries• Banana Churro custard shakeCost? Too much lol. Just over $20 ?. TL;DR - The CEO Burger was 5⭐, the service was great ?, atmosphere was cold , and I would not buy the fries or Banana Churro custard shake again.The burger: I don't know that it was the wagyu specifically, like, it could have been angus beef instead and have been just as amazing because of the other ingredients. But I would definitely recommend the CEO Burger and would 100% go there again specifically to get that.The fries? While I legitimately do appreciate the "we cut up a potato in the back to make them" aspect, I wouldn't buy them again. In a world of Chick-fil-A, Checker's, and McDonald's fries, etc., not only do these not hold a candle to them, they don't even have a candle. Frankly, if I remember them, I will only remember them for the fact that I didn't care for them. (Not trying to be harsh, I just wouldn't buy them again.) However, I will say that I was surprised by the amount of fries they gave; I'd say it's about akin to the amount of Five Guys fries you get.The Banana Churro custard shake, unfortunately, is one of those things that sounds really good but is just ok. (I also wouldn't buy this again.) Although props for them having some real banana pieces (small enough to go through the straw without a problem) and a few pieces/sticks of churro that fit in the cup.The Service was great. I didn't catch her name, but the woman who took my order was friendly, waited patiently for me to look at the menu, and even brought my to-go food out to me instead of just calling my name and having me walk up to get it.I will say though, the large "warehouse fans" made it entirely too cold inside (even while I was just waiting for my to-go food).So, in the end, I was blown away by the CEO Burger, and I would go there again specifically to get that.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: The CEO Burger
Joshua Davidson
This location used to be amazing and a go to for last several years but lately they have gone down hill. Missing TV. TVs not on when dining like in past. Soda machine broken. Multiple condiment dispensers were broken. The staff charged me wrong skus and order came out wrong multiple times. Also floor is extremely sticky and their way of cleaning the food trays is to just wipe them down with a dirty reused sanitizer cloth. I’m honestly not sure how this has passed health inspections lately. I would love to see this place get back into the status it was several years ago when it was the go to burger spot in the area.
Atmosphere: 2
Food: 3
Service: 1
Sami Sanders
Me and my husband decided to try this place. That was the best burger omg so delicious ? will definitely be back again good flavor fries where crispy and good. Can't wait to go back
Atmosphere: 5
Food: 5
Service: 5
Stephanae Napier
Great food, normally pretty quiet when we visit.Our favorite is the urban style fries with aioli sauce.Definitely recommend this location.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Chili Cheese Fries, Garlic Aioli, The CEO, Spicy Chicken Sandwich with Fries, Burgerfi Sauce, Parmesan Garlic Herb Fries
Heather C.
The food was amazing. Kristy took our order, very welcoming and made our experience memorable! Highly recommended! A relaxed atmosphere. Kristy needs a raise because she went above and beyond!
Nasty soggy fries. Soak the fries 3x. The fries need to be soaked in 3 sinks to rinse the starch out. This makes them crispy when you fry them.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Great Burgers
We came in with a group on a Friday night. We were one of the first ones to order. We tried to order 2 shakes but when we asked for a chocolate shake, we were told they're out. Then we asked for a banana, they said they were out. Then a strawberry, they said they were out. Maybe try telling us what you're out of first. It was almost comical. The person working definitely wasn't interested in us being there. Just like another post, we thought the staff definitely didn't want us there. Specifically one employee. We were able to order 2 oreo shakes. We got our food, and it was actually really good, but our shakes came out 10 min later. The same employee, waited for over 5 min to make ours even after no one was at the counter ordering food. We could plainly see he didn't care and was in no hurry. Don't think we will come back. It's a shame because the food was good, but the staff, particularly one member of the staff definitely didn't want anyone there, and his actions achieved that with us.
Atmosphere: 3
Food: 4
Service: 1
Delicious fresh burgers and great custard based milkshakes!
Not a good experience.Walking in the door, we were meet by an odor that can only be compared to a garbage bin. Which then brought to our awareness that the floors which were very dirty. As we nearly all the surface.There were (3) families waiting, one of which appeared to be waiting 10mins for 3 shakes(time we arrived) minimum, and the other two had waited at least 15mins.And as is often is the cast, more then half the fries were over cooked and inedible.Passed review:Clean location that often has pickup ready and waiting.Staff are present and responsive, often offering extra condiments and utensils upon pickup.Location has very limited and spaciously challenging parking area. Caution is advised.Vegetarian options: They serve the Beyond Burger in many variations.
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Hamburger, Beyond Burger, Vegefi Burger
If I could put zero stars I would, such low quality it’s not even funny. The burgers are basically over priced Wendy’s Dave’s double. The fries were black, unseasoned, and the onion rings were also unseasoned and they served the onion peel, the sauce cups were basically plates. For $30 for two burgers and one side of fries and one onion ring I expected so much more. I would rather go to chilis or outback. HIGHLY unsatisfying.
Atmosphere: 4
Food: 1
Service: 3
Ordered only chicken tenders which I had to wait over 25 minutes for, only for other customers behind me to get their food before me. In the end, I was given what looks like a chicken sandwich breast cut up into pieces, not sure if they were out of the tenders but that was not expressed to me at all. I'm appalled my the lack of speed as well as actually giving out the correct item. There were no apologies given for me waiting such an excessive amount for only 5 measly chicken tenders, if they can even be called that.
Atmosphere: 1
Food: 1
Service: 1
On a scale of 0-10. I would rate this burger 6.7 that’s my final score. Bread and meat was kinda boring lacking in flavor and juiciness. Not reallly seasoned, I did like the thickness and the double patty. The fries with the butter aïoli was actually really delicious. Plate presentation was nice But after eating hamburger from all around the country. My score is based between the worst and the best burger I have ever ate. This is my professional score for burger enthusiast consumers
Atmosphere: 4
Food: 3
Service: 4
Long time supporter who went for take out and was shocked at the poor quality. Burger was not cooked to order but warmed up One very small and super thin slice of tomato, very sparse onions and and a bit of lettuce, All kidding aside this was not as good as a plain burger from McDonalds. Gourmet burger price for an embarrassingly poor "gourmet" burger. Total waste and will not be back. I was there at 6:00 Pm on a Saturday and no one else in the restaurant... Now I know why.
Atmosphere: 3
Food: 1
Service: 3
Second time and also last time trying this place. I feel they purposely make the food as poorly as possible so you don't go back. Fries were almost black and had 2 kernels of seasoning on them. Burger was prepared in the dark apparently. Everything is off center so it spills out the sides and the entire thing gets covered is sauce. Beef is poor quality. The entire thing was soggy and was toeing the fine line between messy and disgusting. They don't even bother to fold the packets they put the burger in they just crumple it closed.Had the same experience the first time I tried this place several months back. I see they have not improved anything. At least McDonalds is consistent and they actually have good beef. No thank you
Food: 2
Service: 2
Sweet Tea was old, tasted burnt and bitter. Condiment area was dirty. Could use a good deep clean.
Atmosphere: 3
Food: 4
Service: 4
Restaurantji Recommends
Holy cow, the CEO Burger was amazing!I had:• The CEO Burger• Fries• Banana Churro custard shakeCost? Too much lol. Just over $20 ?. TL;DR - The CEO Burger was 5⭐, the service was great ?, atmosphere was cold , and I would not buy the fries or Banana Churro custard shake again.The burger: I don't know that it was the wagyu specifically, like, it could have been angus beef instead and have been just as amazing because of the other ingredients. But I would definitely recommend the CEO Burger and would 100% go there again specifically to get that.The fries? While I legitimately do appreciate the "we cut up a potato in the back to make them" aspect, I wouldn't buy them again. In a world of Chick-fil-A, Checker's, and McDonald's fries, etc., not only do these not hold a candle to them, they don't even have a candle. Frankly, if I remember them, I will only remember them for the fact that I didn't care for them. (Not trying to be harsh, I just wouldn't buy them again.) However, I will say that I was surprised by the amount of fries they gave; I'd say it's about akin to the amount of Five Guys fries you get.The Banana Churro custard shake, unfortunately, is one of those things that sounds really good but is just ok. (I also wouldn't buy this again.) Although props for them having some real banana pieces (small enough to go through the straw without a problem) and a few pieces/sticks of churro that fit in the cup.The Service was great. I didn't catch her name, but the woman who took my order was friendly, waited patiently for me to look at the menu, and even brought my to-go food out to me instead of just calling my name and having me walk up to get it.I will say though, the large "warehouse fans" made it entirely too cold inside (even while I was just waiting for my to-go food).So, in the end, I was blown away by the CEO Burger, and I would go there again specifically to get that.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: The CEO Burger
This location used to be amazing and a go to for last several years but lately they have gone down hill. Missing TV. TVs not on when dining like in past. Soda machine broken. Multiple condiment dispensers were broken. The staff charged me wrong skus and order came out wrong multiple times. Also floor is extremely sticky and their way of cleaning the food trays is to just wipe them down with a dirty reused sanitizer cloth. I’m honestly not sure how this has passed health inspections lately. I would love to see this place get back into the status it was several years ago when it was the go to burger spot in the area.
Atmosphere: 2
Food: 3
Service: 1
Me and my husband decided to try this place. That was the best burger omg so delicious ? will definitely be back again good flavor fries where crispy and good. Can't wait to go back
Atmosphere: 5
Food: 5
Service: 5
Great food, normally pretty quiet when we visit.Our favorite is the urban style fries with aioli sauce.Definitely recommend this location.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Chili Cheese Fries, Garlic Aioli, The CEO, Spicy Chicken Sandwich with Fries, Burgerfi Sauce, Parmesan Garlic Herb Fries
The food was amazing. Kristy took our order, very welcoming and made our experience memorable! Highly recommended! A relaxed atmosphere. Kristy needs a raise because she went above and beyond!