BurgerFi

To the Owner and Public: I am extremely disappointed with the lack of accountability, care, and customer service I experienced tonight. I attempted to place an order for my family and drove all the way to your location with my 3-year-old child and our dog in the car. My husband drove separately to meet us, and we all made the effort to come support your business. Upon arrival, I asked if my order had been received. I was told it had not. I stepped outside to retrieve my phone, came back in, and showed clear proof that the order had been placed and confirmed. After I showed my receipt, the staff huddled in the back, and shortly after, I received a cancellation notice. I was then told that they “don’t have the ability to cancel orders” and that it must have been due to an item being unavailable — in this case, Parmesan fries. Let’s be clear: I placed my order at 8:40 PM. It was supposed to be ready by 9:05 PM. The restaurant closes at 10 PM. This was not a last-minute or unreasonable request — and yet, no one made any effort to offer a solution, make the rest of the meal, or ask if I would like to place a different order. When I asked for the owner’s contact information, I was told they could not provide it — which further shows a lack of accountability. This isn’t just about food. It’s about integrity, customer service, and a basic sense of decency. Your business exists to feed people. Instead, we were treated as if our time and our needs didn’t matter. No one cared if our family was fed or satisfied. Where have the values gone? The pride in doing the right thing? The effort to take care of your community? I will not be returning — and I hope this message reaches the owner, because your staff’s actions tonight reflect directly on your leadership.

The lady at the counter was very helpful in identifying the vegan items on the menu. The food was also pretty good.

Great experience very helpful. Staff run very well by the Manager , Jacqui and Justina. We’re so helpful. Good workers

Atmosphere: 5

Food: 5

Service: 5

Jeremy helped me

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Beyond Burger

best workers ever lake,kiara

Atmosphere: 5

Food: 5

Service: 5

amazing service

Atmosphere: 5

Food: 5

Service: 5

Lakel and Kiava were both amazing servers! I highly recommend this place the whole vibe is just great. Plus the burgers are to die for!

Atmosphere: 5

Food: 5

Service: 5

Great onion rings & cheeburgers. Upbeat service by Jackie.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Onions Rings

Good experience.

Atmosphere: 4

Food: 4

Service: 4

The food and service was great aylen was very helpful

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Breakfast Burger, The CEO, Hand-Cut Fries Family, Beyond Burger, Onions Rings

Burger Fi does it again! Best burger in town, pile of fires - so good. Through in the cool tunes “Best Day of My Life”. Out super server Jackie right on top of the customer service.

Kid-friendliness: Kids just love this places. It’s the drink machines. And the shakes!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hand-Cut Fries Family

Justina was helpful

Atmosphere: 5

Food: 5

Service: 5

Excellent service and delicious food!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hamburger with Fries

Jackie was very knowledgeable about the menu and because of that I was able to get more for my money. Jackie is a must have, GREAT EMPLOYEE!!

Atmosphere: 5

Food: 5

Service: 5

Great food and great service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon Cheeseburger